Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Andrew Round-Turner

Hotel General Manager
Diani

Summary

Dynamic General Manager with a proven track record at Trans Nzoia Securities Limited, enhancing operational efficiency and elevating customer satisfaction ratings from 8.4 to 9.2. Expert in financial budget analysis and effective team leadership, driving consistent revenue growth while fostering strong client relationships and championing continuous improvement initiatives. Customer-oriented General Manager with over 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

42
42
years of professional experience

Work History

General Manager

Trans Nzoia Securities Limited
Diani Beach, Kwale District
02.2022 - Current
  • 23 bedroom hotel with 2 restaurant's and a 5 bedroom beach side villa.
  • Building the brand
  • We have seen growth on growth every year from 2022 to date
  • Monitored financial performance, and controlled expenses to provide financial stability
  • We have take our booking.com rating from 8.4 in 2022 to a current rating of 9.2
  • Increased overall company efficiency by streamlining operations and implementing managerial disciplines
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Championed continuous improvement initiatives that improve the guest experaince

General Manager

Iraq Energy City
Basara, Iraq
01.2018 - 12.2021
  • Iraq Energy City is secure facility for people working in Basar area of Iraq.It has both accommodation and commercial units, including a clinic and leisure center
  • The life support services were outsourced, I felt it was better to do it ourselves and which we did. Controlling quality and costs and providing a better service to the clients
  • Cultivated strong relationships with clients and developing client loyalty
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • During covid lock down we survived by turning units into a quarantined area for workers traveling back to the country offer a service nobody else wanted to do.

General Manager

Sand Island Beach
Diani , Kenya
04.2013 - 03.2017
  • Sand Island was a 200 acre property in Tiwi and the owners were looking for a project for the land similar to what we had done at Kiligolf
  • The property had 10 beach side services villas
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Identified and qualified customer needs and renovated Villas to enhance guest comfort and drive up prices
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manger

Kilimanjaro Golf and Wild Life Estate
Arusha , Tanzania
02.2007 - 10.2012
  • We built and golf estate on an old sisal plantation and and sold in excess of USD 5 million of real estate
  • Cultivated strong relationships with plot owners, contactor's, course designers and architects
  • Monitored plot sales, set budgets and controlled expenses to provide financial stability for the long-term organizational growth.
  • Analyzed other golfing Estates particularly in South Africa their trends to identify potential opportunities in increase sales and build a successful golfing community
  • Championed continuous improvement initiatives at the Polo Club facility, introducing membership, menus and venue options for events

General Manager

Leisure Golf Club
Diani , Kwale District
01.2006 - 02.2007
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall golf course quality by over hauling operations and implementing innovative managerial strategies.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced the golf course and club house experiance for both members and guests

General Manager

Swissgarde East Africa Limited
02.1996 - 01.2006
  • Cultivated strong relationships with distributors, partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Drove the successful execution of numerous large-scale events/promotions and distributer recruiting.

Food and Beverage Managerv

Grand Regency Hotel
Nairobi , Kenya
10.1994 - 11.1996
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Organized successful special events that contributed to increased sales figures.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.

Chef Manager

MSl Location Services
Boreham Wood , England
02.1988 - 09.1994
  • Providing quality food and service to both World Sport Car Championship and Formula 1 motor racing teams through out Europe, Mexico and Japan.
  • Established positive relationships with local suppliers in the different countries to secure fresh produce and support the community economy.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Placed food orders with suppliers to prepare for several weeks away at a time, taking into account kitchen budget and expected number and days away.
  • Maintained high food quality standards for mechanics, management, sponsors and press in a different country every weekend

Chef

Location Caterers
01.1983 - 03.1987

Preparing quality food for film crew and cast on different locations in both the UK and Africa. Some well know productions would be Sheena Queen of the Jungle, White Mischief , Out of Africa in Kenya and Gorilla in the Mist in Rwanda and Kenya, Batman, The Secrete Garden and the mini series Jack the Ripper

Education

HND Hotel Catering And Institution Management - Hotel Management

Brighton University
UK
04.2001 -

4 O Levels And 1 A Level -

Imani School
Thika Kenya
04.2001 -

Skills

Efficiency enhancement

Interests

Rugby, Cricket, a keen Golfer and wild life conservationist

Timeline

General Manager

Trans Nzoia Securities Limited
02.2022 - Current

General Manager

Iraq Energy City
01.2018 - 12.2021

General Manager

Sand Island Beach
04.2013 - 03.2017

General Manger

Kilimanjaro Golf and Wild Life Estate
02.2007 - 10.2012

General Manager

Leisure Golf Club
01.2006 - 02.2007

HND Hotel Catering And Institution Management - Hotel Management

Brighton University
04.2001 -

4 O Levels And 1 A Level -

Imani School
04.2001 -

General Manager

Swissgarde East Africa Limited
02.1996 - 01.2006

Food and Beverage Managerv

Grand Regency Hotel
10.1994 - 11.1996

Chef Manager

MSl Location Services
02.1988 - 09.1994

Chef

Location Caterers
01.1983 - 03.1987
Andrew Round-TurnerHotel General Manager