Anydesk
ANDREW MAKORI NYACHAKI
Data Analyst | IT Support
Nairobi
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. A results-oriented IT Support and Data Analyst professional, poised to contribute to the team's success and achieve positive results. Willing to undertake new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
IT Support Specialist
RAM Memorial Hospital
Kisii, Kenya
08.2020 - 02.2021
- Organized, sorted, and checked input data against original data, completing data entry tasks with high precision and accuracy into the hospital management system.
- Configured and installed computer hardware, printers, and scanners for employees.
- Conducted regular system and network maintenance to ensure optimum operation and minimize system downtime.
- Organized IT and desktop support training for all employees, increasing efficiency across
different departments.
Database and Website Administrator
BiddingorBuying.com
Kisii, Kenya
06.2020 - 02.2021
- Performed database backup and recovery to ensure system availability and stability.
- Designed and developed the sales and contact page for the website using JavaScript, CakePHP frameworks, and MySQL database server.
- Configured and customized graphic design elements to optimize functionality across different device platforms.
- Performed data entry tasks into the ERP accurately and efficiently daily by inserting and updating the products and prices, ensuring reliability and currency.
- Designed and developed marketing materials and user guides, and trained the marketing team on how to use the system and train customers.
IT Support Specialist
Sesoft Technologies
Nairobi, Kenya
01.2022 - Current
- Diagnose and resolve hardware, software, and network problems for clients and customers.
- Install, configure, and upgrade computer systems and software both on-site and remotely.
- Perform comprehensive data analysis using Excel, Python, and visualization to identify market gaps and support strategic planning and informed decision-making.
- Manage high-level calls and respond to technical support needs of clients and customers via email, SMS, or call.
- Manage user accounts, grant respective permissions, and provide access to systems and data to ensure data privacy and security.
- Provide training to users on how to use technology products and how to integrate technology into their businesses and daily work, and create user manuals.
ICT Officer
Ministry of Education
Kisii, Kenya
06.2023 - 06.2024
- Performed data entry into MS Excel accurately and efficiently, ensuring reliability and validity of the data.
- Installed, configured, and upgraded computer systems and software both in the office and in schools in the Learner Digital Devices and the Teacher Digital Devices.
- Trained Head teacher and ICT teachers on how to use computer devices in teaching and integrating ICT into learning for better results.
- Documented support requests, resolutions, and took an inventory of all computers and software available in schools as per the Ministry’s standards and requirements.
ICT Supervisor
Kenya National Bureau of Statistics
Migori, Kenya
07.2019 - 09.2019
- Configured, installed, tested, and maintained Operating Systems, application software, and system management tools in the CAPI devices.
- Performed data entry tasks with accuracy and efficiency into the KPHC application for the daily reporting.
- Led the team to complete the project under tight deadlines and coordinated multiple teams to meet deadlines and tight schedules effectively.
- Applied strong leadership talents and problem-solving skills, thus maintaining team efficiency and organized workflows.
- Offered training and mentorship to the Content Supervisors and Enumerators, helping them realize and reach their full potential during the enumeration period.
- Daily data back-up of the enumeration data from each enumerator and content supervisor, ensuring availability and reliability.
Education
Bachelor of Science - Computer Science
Maasai Mara University
Narok, Narok District, Kenya 01.2014 - 01.2019
Skills
Team leader
Collaborative
Spreadsheets
SQL
R
Python
Data Entry
Tableau
Excel
Google Sheets
Problem Solving
Communication
Critical thinking
Analytical thinking
Windows
Linux Ubuntu
Java
MySQL
Desktop Support
Data Analysis
Data Visualization
Online tutoring
Organization
Certification
Google Data Analytics Professional Certificate, Coursera, 01/01/24
Software
TeamViewer
Interests
Data Science
Data Analytics
Data Engineering
AI
ML
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Time ripens all things; no man is born wise.
Miguel de Cervantes
Work Preference
Work Type
Part TimeContract WorkInternshipGig WorkFull TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company Retreats401k matchWebsites
Affiliations
- Data Science Community(X)
Timeline
ICT Officer
Ministry of Education
06.2023 - 06.2024
IT Support Specialist
Sesoft Technologies
01.2022 - Current
IT Support Specialist
RAM Memorial Hospital
08.2020 - 02.2021
Database and Website Administrator
BiddingorBuying.com
06.2020 - 02.2021
ICT Supervisor
Kenya National Bureau of Statistics
07.2019 - 09.2019
Bachelor of Science - Computer Science
Maasai Mara University
01.2014 - 01.2019