Andrew Kongo

Performing all check-in and check-out tasks| Managing online and phone reservations Providing information about the hotel, available rooms, rates and amenities | Responding to clients concerns in a timely and professional manner | Liaising with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs| Confirming group reservations and arranging personalized services for VIP customers and event attendees. Upselling additional facilities and services, when appropriate

Answering incoming calls Directing calls to guest rooms,staff and department through the switchboard | Logging all wakeup call requests and performing wakeup call services | Providing paging services for resort guests and employees | Training and assisting new telephone operators in performance of job duties Providing information about the resort to guests

Providing a courteous reception and information service for clients Maintaining security around the farm by issuing, checking and collecting badges as necessary and maintaining visitor logs Preparing meeting and training rooms | Reaching out to clients about new products and promotions offered by the farml Sorting and distributing mail around the officel answering, forwarding, and screening phone calls