ANDREW KARIITHI IKELENYA
Nairobi
Summary
IT Support Specialist with over 5 years of hands-on experience in software implementation, network infrastructure support, and end-user technical assistance across diverse environments. Proficient in managing hardware/software issues, providing remote and onsite support, maintaining LAN/WAN systems, and training users on IT tools. Experienced in multi-cultural and transnational settings with a passion for supporting mission-driven organizations.
Overview
19
19
years of professional experience
Work History
Client Support & Market Development
Swizzsoft Systems Ltd
Nairobi
01.2024 - Current
- Provide first-level technical support to clients on hardware/software issues
- Conduct training sessions for end-users on various IT systems and applications
- Support implementation of systems and monitor deliverables under minimal supervision
- Perform local upgrades and troubleshoot system issues on-site and remotely
ICT Support & Strategic Planning
Freelance ICT Consultant
02.2021 - 10.2023
- Delivered remote and in-person user support for application issues and hardware setup
- Managed backups, network support, and maintained data integrity for small office systems
- Facilitated staff training on new systems and ensured smooth IT operations
- Robbins Hospital & Khat Community Elite SACCO
Operations Manager / IT Support Specialist
Valleypoint Telecoms Ltd
Nairobi
07.2014 - 12.2020
- Oversaw system design, network configuration, and technical troubleshooting
- Implemented IT policies, oversaw server and workstation maintenance
- Delivered client-focused technical support and improved operational efficiency
Computer Lab Administrator
Kenya Methodist University
Nairobi
01.2011 - 07.2014
- Delivered helpdesk and technical support to students and staff
- Maintained lab networks, installed software, and ensured security compliance
Client Support & Data Recovery Technician
East African Data Handlers
Nairobi
02.2007 - 02.2008
- Performed desktop-level diagnostics and data recovery operations
- Supported remote clients and trained users on basic IT systems
System & Network Support
JamboTelkom Kenya
10.2006 - 02.2007
- Assisted in domain hosting, POP3/IMAP configurations, and dial-up support
- (Intern)
Education
Bachelor of Business Information Technology - undefined
Kenya Methodist University
07.2013
Advanced Diploma - Computer Science
Computer Training Centre
04.2005
Diploma - Information Technology
Jomo Kenyatta University (JKUAT)
05.2002
Certificate - Information Technology
JKUAT
09.2001
Cisco Networking Basics - CCNA
JKUAT
08.2003
Skills
- IT Support & Troubleshooting
- Hardware & Software Installation
- LAN/WAN & Wireless Networking
- Remote Technical Assistance
- End-User Training
- Backup & Recovery
- System Maintenance
- Network Security Basics
- Client Support
- Project Coordination
- Excellent Communication
Timeline
Client Support & Market Development
Swizzsoft Systems Ltd
01.2024 - Current
ICT Support & Strategic Planning
Freelance ICT Consultant
02.2021 - 10.2023
Operations Manager / IT Support Specialist
Valleypoint Telecoms Ltd
07.2014 - 12.2020
Computer Lab Administrator
Kenya Methodist University
01.2011 - 07.2014
Client Support & Data Recovery Technician
East African Data Handlers
02.2007 - 02.2008
System & Network Support
JamboTelkom Kenya
10.2006 - 02.2007
Bachelor of Business Information Technology - undefined
Kenya Methodist University
Advanced Diploma - Computer Science
Computer Training Centre
Diploma - Information Technology
Jomo Kenyatta University (JKUAT)
Certificate - Information Technology
JKUAT
Cisco Networking Basics - CCNA
JKUAT