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Hi, I’m
Andrew Oloo
PRESALES CONSULTANT
Nairobi
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Experienced Sales Engineer with 9+ years of success in ICT industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
5
Certificates
Work History
Outserve Technologies
Presales Consultant - ZOHO
01.2022 - 11.2024
Job overview
- Facilitated smooth hand-offs between pre-sales and post-sales teams, ensuring seamless transitions for customers.
- Enhanced customer satisfaction by conducting product demonstrations and providing tailored solutions to clients.
- Conducted thorough competitor analyses to identify potential opportunities for differentiation within the market landscape.
- Collaborated with engineering teams to address complex technical challenges encountered during presales phase.
- Developed customized product configurations based on client requirements, ensuring optimal functionality.
- Contributed to business growth by identifying new leads through networking events and strategic partnerships.
- Demonstrated exceptional problem-solving skills by recommending suitable alternatives when faced with obstacles during the sales process.
- Organized product demonstrations and trial installations of equipment to promote products.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Wrote detailed technical documentation for company products.
- Configured and modified product systems to meet customer-specific needs.
Grange Park Limited
Systems Administrator
10.2017 - 01.2021
Job overview
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Integrated and updated software products to boost system compatibility.
- Configured and tested Windows Server operating systems with roles features.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Installed and configured network printers and other peripheral devices.
Matrix Business Systems
ERP Functional Consultant
08.2013 - 11.2016
Job overview
- Documented functional specifications to facilitate seamless handover to technical teams for development purposes.
- Maintained up-to-date knowledge of emerging trends in ERP technology through continuous learning initiatives like webinars, seminars, or certifications courses.
- Drove successful ERP implementations across various industries, including manufacturing, retail, healthcare, and finance sectors.
- Conducted post-implementation reviews, incorporating feedback for continuous improvement of future projects.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Integrated HansaWorld ERP, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
CoolXtreme Limited
IT Support Specialist
03.2010 - 06.2013
Job overview
- Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
Education
University of Maryland - Global CampusMaryland, USA
Associate of Science from Cyber Security
04.2001
Kenya Institute of ManagementNairobi
No Degree from Business Administration
04.2001
The Institute of Advanced Technology Nairobi
Diploma from ICT Management
04.2001
Skills
Product Demonstration
Software
Certification
SAP technology Consultant
Interests
Travelling
Food
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Italian
Elementary (A2)
Affiliations
- Https://go.zoho.com/RXx
Websites
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CultureAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SAP technology Consultant
12-2023
Google IT Support
12-2023
Google Professional Workplace Administrator
12-2023
CompTIA a+ Network
12-2023
Cybersecurity for Everyone
12-2023
Presales Consultant - ZOHO
Outserve Technologies
01.2022 - 11.2024
Systems Administrator
Grange Park Limited
10.2017 - 01.2021
ERP Functional Consultant
Matrix Business Systems
08.2013 - 11.2016
IT Support Specialist
CoolXtreme Limited
03.2010 - 06.2013
University of Maryland - Global Campus
Associate of Science from Cyber Security
04.2001
Kenya Institute of Management
No Degree from Business Administration
04.2001
The Institute of Advanced Technology
Diploma from ICT Management
04.2001
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