ANCENT MUEMA
FOOD & BEVERAGE SERVICE
Nairobi,30
Summary
I'm confident, responsible, and service-oriented bartender with 9 years' applicable experience serving customers in high-speed dining establishment. Detail-oriented and efficient multitasker with strong interpersonal skills, the ability to remember complex drink orders, and knack for going above and beyond to provide excellent customer service. Organized, proficient, and adaptable professional leveraging active listening skills and proficiency with POS systems.
Overview
11
11
years of professional experience
Work History
Bartender
Safari Park Hotel And Casino
04.2014 - Current
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked
- Inform them on day special cocktail
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses, and silverware to the kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Waiter
Muthaiga Country Club
12.2013 - 03.2014
- Provide the perfect service experience for restaurant patrons
- Ensure the guest feels important and welcome in the restaurant
- Ensure hot food is hot and cold food is cold
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions, and make menu recommendations
- Serve customers in an accommodating manner
- Must know all food liquor, beer, wine, and retail offered
Trainee Waiter
Serena Hotels
09.2013 - 12.2013
- Mise-en-place for breakfast, lunch, and dinner service
- Breakfast service (cooking and serving)
- Service in the restaurants (all meals)
- Afternoon service at the pool sides and gardens
- Prepare small snack plates for the afternoon service
- High-quality culinary dishes are being served on an efficient schedule to increase guests' experience
- Bar service in the afternoon and during aperitif hours
- Room service (if required by guests)
- Mise-en-place for wine tastings in the vineyard
- Service for weddings/special events
- Serve clients with the highest standard of service
- Know the gastronomic offer and basic knowledge of the wines we produce
- Participate in cleaning the restaurants and common areas
- Manage storage areas and control the stock
- Resolving any problems efficiently to serve exceptional
- Monitor cleanliness and sanitation policies
- Assist coordinating and translating the cooking class with our guests if required
Education
Kenya Certificate of Secondary - undefined
Ruaraka, NairobiCertificate in Food & Beverage - undefined
Ruaraka, NairobiRefresher Course in Bar Keeping Techniques - undefined
Ruaraka, NairobiRefresher Course in Barista - undefined
Ruaraka, NairobiSkills
Professional Appearance
Guest Engagement
High-volume dining
Order Management
Food safety understanding
Beverage Preparation
Wine Pairings
Strong Work Ethic
Wine pairing knowledge
Item promotion
Salesmanship
Social perceptiveness
Resilience
Attentive listening skills
Bill computation
Food presentation
Banquet Coordination
Upselling techniques
Daily specials Memorization
Guest Relations
Conflict Resolution
POS System Operation
Competence
- Professional Appearance
- Guest Engagement
- High-volume dining
- Order Management
- Food safety understanding
- Cash Handling
- Beverage Preparation
- Wine Pairings
- Strong Work Ethic
- Wine pairing knowledge
- Item promotion
- Salesmanship
Awards
- Service Award, Safari Park Hotel, 02/01/16
- National Tourism Competitions for Tourism Industry Employees, Kenya Utalii College, 04/01/19
- National Tourism Competitions for Tourism Industry Employees, Kenya Utalii College, 05/01/19
Timeline
Bartender
Safari Park Hotel And Casino
04.2014 - Current
Waiter
Muthaiga Country Club
12.2013 - 03.2014
Trainee Waiter
Serena Hotels
09.2013 - 12.2013