Summary
Overview
Work History
Education
Skills
Timeline
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Amy Waweru

Nairobi

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced during tenure at Lapaz Restaurant, Nairobi. Expert in customer support and clerical tasks, leveraging strong attention to detail and Microsoft Office Suite proficiency. Achieved significant improvements in service delivery and operational efficiency, demonstrating dependable responsibility and adaptability in multicultural environments. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

1
1
year of professional experience

Work History

Customer Service Assistant

Lapaz Restaurant, Nairobi
06.2024 - Current
  • Engaged over 100 customers in person and over phone to answer questions and address complaints.
  • Took and Managed online sales inquiries.
  • Ensured quality home deliveries for client requests.
  • Monitored courier services to ensure safe delivery.
  • Cross checked all orders to ensure quality
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Answered customer questions about product availability and shipment times.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Conducted client and market surveys to identify areas of improvement.
  • Investigated and resolved accounting, service and delivery concerns.

Administrative Assistant

Adelko Consulting Services
06.2023 - 08.2024
  • Sorted hundreds of application CVs and created databases.
  • Arranged interviews for different clients.
  • ensured customer satisfaction by answering any queries.
  • Managed filing system entered data and completed other clerical tasks.
  • Managed incoming and outgoing calls.

Intern

Geomax Ltd
07.2023 - 08.2023
  • Orientation into engineering processes.
  • Collected, arranged, and input information into database system.
  • Field visits with senior engineers to inspect projects.
  • orientation on engineering project plans and budgets.

Education

Bachelor of Science - Engineering

Monash College
Melbourne, Australia
10.2030

High School Diploma -

Premier Academy, Nairobi
06.2024

Skills

  • Customer support
  • Clerical Support
  • Requests management
  • Attention to detail
  • Research skills
  • Mathematical skills
  • Data Entry
  • Microsoft Office Suite
  • Dependable and Responsible
  • Multitasking Abilities
  • Flexible and Adaptable
  • Multi cultural experience

Timeline

Customer Service Assistant

Lapaz Restaurant, Nairobi
06.2024 - Current

Intern

Geomax Ltd
07.2023 - 08.2023

Administrative Assistant

Adelko Consulting Services
06.2023 - 08.2024

Bachelor of Science - Engineering

Monash College

High School Diploma -

Premier Academy, Nairobi
Amy Waweru