- English
- Kiswahili
Zaitun Hassan Shukri
Nairobi, Nairobi Province,30
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Allstate Security
01.2021 - 12.2022
- Monitoring and ensuring the security of the premises by verifying the identity of visitors
- Ensuring the reception area is tidy, well-organized and presentable
- Handling queries and complaints via phone and general correspondence
- Managing Security and telecommunication systems
- Direct visitors to the appropriate person and office
Clerk
Judiciary
04.2018 - 03.2020
- Recording financial transactions
- Managing invoices
- Keeping track of expenses
- Managing and organizing court records
- Preparing court documents such as dockets, orders and judgments
Education
Diploma - International Relations
Kenya Methodist University
Nairobi11.2021
Certificate - Computer Application
WEBS Institute
Nairobi07.2018
KCSE - Secondary Education
Moi Girls School Nairobi
Nairobi01.2017
KCPE - Primary Education
Gateway Academy Moyale
Nairobi01.2013
Skills
- Organization skills
- Telephone skills
- Data entry
- Critical thinking
- Cross-Cultural management
- Negotiation
- Customer satisfaction
- Relationship building
Accomplishments
- Awarded "Employee of the Month" on 4 separate months for delivering outstanding administrative support.
- Responded to over 100 customer inquiries each day.
Certification
Fundamentals of Digital Marketing, Google Digital Academy Skillshop, 12/01/23
Languages
Personal Information
- Nationality: Kenyan
- Religion: Muslim
Hobbies and Interests
- Reading books on international relations and global politics
- Volunteering in community service projects
- Traveling and exploring new cultures
- Participating in fitness activities like jogging and yoga
Affiliations
- Google Digital Academy
References
- Boru Roba, Kenya National Bureau of Statistics, +254741 798 312 bwako@knbs.or.ke
- Dhahabo Hassan, Customer Care Assistant- Kibera Law Courts, +254723 591 577 dahaboamal71@gmail.com
- Roba Wako, Clerical Officer- Makadara Law Courts, +254720 982 806 robagurguro@gmail.com
Timeline
Receptionist
Allstate Security
01.2021 - 12.2022
Clerk
Judiciary
04.2018 - 03.2020
Diploma - International Relations
Kenya Methodist University
Certificate - Computer Application
WEBS Institute
KCSE - Secondary Education
Moi Girls School Nairobi
KCPE - Primary Education
Gateway Academy Moyale
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