Amos Maina
ICT TECHNICIAN
Sabasaba
Summary
Experienced with diagnosing and resolving ICT issues efficiently. Utilizes troubleshooting skills to ensure optimal system functionality and user satisfaction. Knowledge of network administration and cybersecurity practices enhances overall system integrity.
Overview
6
6
years of professional experience
Work History
ICT TECHNICIAN
DESBRO ENGINEERING LTD
01.2026 - Current
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
- CCTV and Access Control Installation and configuration.
- Server maintenance and virtualization.
IT support
Dune Packaging Ltd.
04.2020 - 12.2025
- Collaborated closely with cross-functional teams to ensure seamless IT support for ongoing projects and company-wide initiatives.
- Collaborated with ERP support team in software installation, development and maintenance. (Microsoft Dynamics 365, 2017 & 2013)
- Streamlined communication between departments with the implementation of a centralized ticketing system for IT support requests.
- Drove improvements in service delivery by establishing clear communication channels between IT support staff and end-users regarding mainframe operations or issues encountered.
IT Technician
Speed Enterprises
04.2020 - 12.2025
- Provided remote technical support, resolving issues quickly without onsite visits.
- Resolved end-user support requests by guiding individuals through troubleshooting tasks, enhancing user experience and minimizing downtime.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Managed hardware and software inventory, ensuring optimal allocation and maintenance to support operational efficiency.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and handhelds.
- Troubleshot and repaired peripheral devices, including printers, scanners, and handhelds, ensuring uninterrupted functionality for users.
Education
CYBERSECURITY - CYBERSECURITY
MORINGA SCHOOL
NAIROBI 04.2001 -
Bachelor of Science in Mathematics and Computer Science (statistics option) -
Multimedia University of Kenya
NAIROBI12-2020
KCSE -
Njiiri School
12.2015
Skills
Network troubleshooting
Server maintenance
Network security & Firewalls
Helpdesk operations
IT asset management
Application support
Timeline
ICT TECHNICIAN
DESBRO ENGINEERING LTD
01.2026 - Current
IT support
Dune Packaging Ltd.
04.2020 - 12.2025
IT Technician
Speed Enterprises
04.2020 - 12.2025
CYBERSECURITY - CYBERSECURITY
MORINGA SCHOOL
04.2001 -
Bachelor of Science in Mathematics and Computer Science (statistics option) -
Multimedia University of Kenya
KCSE -
Njiiri School
References
Available upon request