IT Support Specialist
Kaiboi Technical Insititute
Nandi, Nandi County
01.2020 - 03.2020
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided technical support to Kaiboi Technical students.
- Managed backup and recovery of valuable Examination data assets to safeguard availability and comply with applicable regulations.
- Configured Routers and switches, installing ethernet cables.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for over 50 employee