Hi, I’m
AMINA RISHAD SAID
Secretary
Mombasa,coast pronvice
Summary
CAREER OBJECTIVE.
- Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
Zeni Motors Limited
Secretary/ Manager
02.2019 - Current
Job overview
- Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc
- Attend meetings and keep minutes
- Receive and screen phone calls and redirect them when appropriate
- Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
- Make travel arrangements for executives
- Handle confidential documents ensuring they remain secure
- Prepare invoices or financial statements and provide assistance in bookkeeping
- Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
- Maintain electronic and paper records ensuring information is organized and easily accessible
- Conduct research and prepare presentations or reports as assigned.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
THE LOST PARADISE OF DILMUN WATER PARK
LIFEGUARD
01.2015 - 04.2017
Job overview
- To ensure that all guests are aware of and adhere to the water park rules preserving safety standards and providing assistance as necessary
- Participating in all periodic training in lifeguard fitness, emergency equipment and first aid to maintain the highest possible standards
- Provide regular feedback and information to their direct manager related to the department
- To constantly look for ways to improve the effectiveness and efficiency of the department
- To carry out duties as tasks, ensuring that Aqua Park wherever possible.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Scanned main areas to monitor for any safety risks.
- Responded to patron incidents in professional and timely manner.
- Administered CPR and first-aid following best practices.
- Trained new lifeguards on safety procedures and protocol.
TRAVELLERS BEACH HOTEL
Hostess
05.2014 - 09.2014
Job overview
- Ensure that customer needs and desires are met
- Relate with head chefs, maintenance, transportation, and security managers
- Order supplies and coordinate services from outside vendors
- Room bookings over the phone
- Ensure that lobby area is tidy and presentable
- Greet customers as they step into the hotel facility
- Attend to customer complaints
- Provide helpful and inviting environment for guests
- Ensure book registration of each guest as they arrive
- Coordinate the activities of other hotel workers
- Answer questions asked by guests
- Ensure maintenance of the hotel facility
- Constantly remind servers of guests waiting
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
Kenya Airport Authority
Customer Service Representative
09.2013 - 01.2014
Job overview
- Handling income & outgoing passengers
- Housekeeping
- Responded to telephone calls from customers per established criteria
- Revolved to customers problems efficiently and professionally
- Maintained customer records by updating accounting information
- Was able to quickly identify situations requiring specialist information and direct customer appropriately
- To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due to customer care and a professional approach at all times
- Maintaining flight monitoring record.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Safari Kenya
RECEPTIONIST
12.2011 - 03.2012
Job overview
- Top: WATAMU)
- Receive, direct and relay telephone messages and fax messages
- Direct the First Nations Members and the general public to the appropriate staff member
- Pick up and deliver the mail
- Open and date stamp all general correspondence
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences and conference
- Telephone calls
- Make preparations for Council and committee meetings
- Maintain an adequate inventory of office supplies
- Respond to public inquired
- Provide word processing and secretarial support
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
HORIZON TRAVELLIMITED
TRAVEL CONSULTANT
01.2015 - 04.2015
Job overview
- Consulted with clients and provided appropriate information regarding travel services routes reservations schemes and other available services
- Arranged client approved travel plans through network of reputable vendors
- Managed client inquiries and kept them updated on progress through a range of communication channels
- Minimized stress on clients associated with travel arrangements
- Managed daily office correspondence.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
SUBWAY RESTAURANT
CREW MEMBER
05.2017 - 08.2017
Job overview
- Welcome customers as they arrive at the order counter
- Provide customers with the menu and suggest food items as per their preferences
- Inform customers of any special or new deals that the company has introduced
- Take orders by punching them into the POS database and repeat orders to ensure accuracy
- Take cash or process credit cards in exchange of meals sold
- Relay orders to the kitchen so that they can be prepared immediately
- Prepare orders when needed by constantly checking the order slip for accuracy
- Handle preparation of fountain drinks, shakes and ice creams
- Assemble orders and pack them in a safe manner
- Ensure that condiments such as sauces and napkins are added to the packaged food items
- Assemble meals on a tray and offer the tray to the customers eating in
- Operate fry stations and grills to handle food preparation activities
- Rotate stored food items to ensure freshness
- Discard any expired item immediately
- Ensure that order and food preparation counters are clean at all times
- Manage cleaning and maintenance activities on equipment such as ovens and grills
- Order food supplies
- Receive supplies and ensure that they are stored properly
- Handle customers’ complaints and concerns
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
STARBUCKS
Barista
08.2017 - 03.2018
Job overview
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovers and responds to customer needs
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintain a clean and organized workspace so that partners can locate resources and product as needed
- Maintains regular and consistent attendance and punctuality
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Eliis &Associates ILTP Course Completion ProggramBahraim
Renewal Training On International Lifeguard Training Program [ILTP} Awarded Lifeguard Of Shallow Certificate License Of Cardiopulmonary Resuscitation [CPR4th from Lifeguard Course
2016
Golden TrustBahrain
Certificate Of Attendance from Effective Customer Communication
10.2015
Training on International Lifeguard Training Program [ILTP}
Awarded Lifeguard of shallow certificate
License of Cardiopulmonary Resuscitation [CPR]
11th aug2014-15th aug
2014
University Overview
Awarded certificate of achievement
Mombasa Aviation InstituteMombasa
Diploma from Air Travel Operation Level 1
08.2013
Mombasa Aviation Training InstituteMombasa
Diploma from Cabin Crew/Air Hostess
08.2013
Augab Computer CollegeGarissa
Certificate Of Computer Package from Computer Package
12.2011
Barani Secondary SchoolMalindi
Kenya Certificate Of Secondary Education from Secondary Education
11.2011
Nzuri Petals AcademyMalindi
Kenya Certificate Of Primary Education from Primary Education
11.2007
Skills
- Administering Payroll
- Equipment and Instrument Sterilization
- Report Writing
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Preparing Contracts
- Account Reconciliations Knowledge
- File Management
- Reception Functions
- Schedule Management
- Business Correspondence
Additional Information
Declaration
I hereby certify that the statements made by me are true and correct to the best of my knowledge and believe.
Languages
Arabic
Intermediate (B1)
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Secretary/ Manager
Zeni Motors Limited
02.2019 - Current
Barista
STARBUCKS
08.2017 - 03.2018
CREW MEMBER
SUBWAY RESTAURANT
05.2017 - 08.2017
TRAVEL CONSULTANT
HORIZON TRAVELLIMITED
01.2015 - 04.2015
LIFEGUARD
THE LOST PARADISE OF DILMUN WATER PARK
01.2015 - 04.2017
Hostess
TRAVELLERS BEACH HOTEL
05.2014 - 09.2014
Customer Service Representative
Kenya Airport Authority
09.2013 - 01.2014
RECEPTIONIST
Safari Kenya
12.2011 - 03.2012
Eliis &Associates ILTP Course Completion Proggram
Renewal Training On International Lifeguard Training Program [ILTP} Awarded Lifeguard Of Shallow Certificate License Of Cardiopulmonary Resuscitation [CPR4th from Lifeguard Course
Golden Trust
Certificate Of Attendance from Effective Customer Communication
Training on International Lifeguard Training Program [ILTP}
Awarded Lifeguard of shallow certificate
License of Cardiopulmonary Resuscitation [CPR]
11th aug2014-15th aug
Mombasa Aviation Institute
Diploma from Air Travel Operation Level 1
Mombasa Aviation Training Institute
Diploma from Cabin Crew/Air Hostess
Augab Computer College
Certificate Of Computer Package from Computer Package
Barani Secondary School
Kenya Certificate Of Secondary Education from Secondary Education
Nzuri Petals Academy
Kenya Certificate Of Primary Education from Primary Education
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