AMON KIPROTICH
ELDORET
Summary
With a proven track record at BOMA INN HOTEL, I excel in fabric care and maintaining high safety standards. Expert in chemical handling and garment inspection, I've significantly enhanced customer satisfaction through meticulous stain removal and professional folding. My leadership in employee equipment training underscores my commitment to excellence and efficiency in dry cleaning services. Experienced Dry Cleaner with background in delivering high-quality garment care services. Skills include stain removal, pressing and steam cleaning, coupled with comprehensive knowledge of different fabric types. Proven track record for maintaining customer satisfaction through outstanding service and a keen eye for detail. Have consistently contributed to improving operational efficiency in previous roles.
Overview
8
8
years of professional experience
Work History
Dry Cleaner
CROWNE PLAZA DUBAI
DUBAI, UNITED ARAB EMIRATES
01.2024 - Current
- Maintained customer service standards by greeting and assisting customers with their orders.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Assisted in stocking shelves with supplies and materials needed for dry cleaning services.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Attached tags to identify customer items.
- Neatly hung or folded items and bagged for customers.
Dry Cleaner
MARINA HOTEL
DUBAI, UNITED ARAB EMIRATES
03.2021 - 11.2023
- Maintained customer service standards by greeting and assisting customers with their orders.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Provided customers with information about pricing, payment options and special offers available.
- Greeted customers, collected items, and recorded contact information.
- Inspected items when machine completes cleaning to identify and treat remaining stains.
- Operated washing machines and dryers to clean clothes using standard methods.
- Monitored machines during operation to address issues quickly.
- Sewed damaged areas following customer requests and company policies.
- Cared for leather items by applying special cleaning and conditioning solutions.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Assisted with additional housekeeping tasks during staffing shortages.
- Transported laundry in carts and sorted dirty items by load type.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Started washers and driers, turning valves or levers to regulate machine processes.
- Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
- Took payment for completed services and issued receipts with cash register or POS system.
- Used machine markers to receive and mark articles for laundry or dry cleaning with identifying information.
- Mixed bleaching agents with hot water in vats to soak material.
- Used sewing machines or hand stitched fabrics and articles needing minor repairs.
- Started pumps to operate distilling systems, draining and reclaiming dry cleaning solvents.
- Tested fabrics in inconspicuous places to determine solvent damage to dyes or fabrics.
Dry Cleaner
RAFFLES HOTEL
DOHA, QATAR
01.2017 - 01.2021
- Maintained customer service standards by greeting and assisting customers with their orders.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Assisted in stocking shelves with supplies and materials needed for dry cleaning services.
- Performed minor repairs on clothing such as replacing buttons, zippers or stitching seams.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Neatly hung or folded items and bagged for customers.
- Greeted customers, collected items, and recorded contact information.
- Printed customer bills and processed payments using cash register.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Separated white clothing from colors to prevent bleeding dye.
- Inspected items when machine completes cleaning to identify and treat remaining stains.
- Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
- Operated washing machines and dryers to clean clothes using standard methods.
- Retrieved and delivered laundry from customer locations.
- Monitored machines during operation to address issues quickly.
- Selected heat setting by setting gauges and valves.
- Calibrated and prepared dry cleaning machines by adjusting settings.
- Inspected laundry for damage or stains to repair or pre-treat.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Received and sorted articles by type, color and degree of soil.
- Assisted with additional housekeeping tasks during staffing shortages.
Education
Bachelor of Science - Hospitality Administration And Management
MOI UNIVERSITY
UASIN GISHU COUNTY12-2016
High School Diploma -
NDUBENETI HIGH SCHOOL
NANDI COUNTY11-2011
Skills
- Fabric care
- Safety procedures
- Chemical handling
- Order tracking
- Machine operation
- Garment inspection
- Stain removal
- Scheduling appointments
- Professional folding
- Linens management
- Transport and sorting
- Detergent and additive knowledge
- Machine maintenance
- Linen folding
- Ironing
- Employee equipment training
- Bin tracking
Languages
English
First Language
Swahili
Advanced (C1)
C1
Timeline
Dry Cleaner
CROWNE PLAZA DUBAI
01.2024 - Current
Dry Cleaner
MARINA HOTEL
03.2021 - 11.2023
Dry Cleaner
RAFFLES HOTEL
01.2017 - 01.2021
Bachelor of Science - Hospitality Administration And Management
MOI UNIVERSITY
High School Diploma -
NDUBENETI HIGH SCHOOL
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