AMBROSE KINYUA KARIUKI
Nairobi
Summary
A+ sound and flexible approach for consistently delivering excellent service. Demonstrates strong willingness to learn and collaborate with teams and individuals to drive social and economic development. Proven leadership and team management skills with focus on achieving customer service excellence and operational efficiency. Excels in creating positive team environments that foster productivity and successfully drive sales targets through strategic planning and effective communication. Problem-solving abilities and proactive approach for seamless adaptation to new challenges. Committed to delivering results and continuously striving to enhance overall performance.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Elite Planet Security Kenya
11.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Foster strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Reduced lead times through careful planning.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Designed a modern employee recognition program that boosted productivity and improved morale.
- Established standard operating procedures that enhanced employee performance.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring, and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Branch Manager
Total Security Surveillance
04.2020 - 10.2024
- Company Overview: Total Security Surveillance is a security company providing security services all over Kenya with a guard force of more than 3,500 guards
- Prepared and presented reports on branch performance, trends, and forecasts to senior management
- Managed daily operations of the branch, overseeing staff performance and customer service standards
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates
- Implemented risk management procedures to minimize losses and safeguard assets
- Established and maintained productive relationships with key business clients to secure long-term business
- Fostered a positive working environment, promoting teamwork and employee satisfaction
- Liaise with senior management to align branch objectives with overall company goals
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints
- Managed daily operations within the branch, overseeing staff performance and customer service standards
- Applied advanced problem-solving skills to address customer complaints, ensuring timely and satisfactory resolutions
- Reviewed reports, recommendations and requests from subordinate leadership
- Set ambitious expectations for operations and establish pathways to accomplishing goals
- Total Security Surveillance is a security company providing security services all over Kenya with a guard force of more than 3,500 guards
Chief Security Officer
Fourways Junction Estate
07.2021 - 10.2023
- Company Overview: Fourways Junction is a residential estate with over 700 houses and more than 2500 residents, excluding Domestic Staff and management
- Monitored global security trends and adapted policies to mitigate emerging threats effectively
- Foster a culture of safety and vigilance across the organization through leadership and advocacy
- Analyze incident reports and surveillance footage to identify patterns and prevent recurrences
- Oversaw installation and maintenance of cutting-edge security systems, including surveillance and access controls
- Coordinated with law enforcement and external agencies to enhance security measures and respond to incidents
- Managed cross-functional teams in the execution of security protocols and emergency response procedures
- Reviewed and updated access permissions and security clearances for staff to maintain strict access control
- Delivered regular training sessions on security awareness and best practices to all staff members
- Lead the development and implementation of comprehensive security strategies to safeguard company assets, personnel, and information
- Developed and managed budgets for security operations, ensuring optimal allocation of resources
- Organized security coverage for special events and high-profile meetings, coordinating teams for maximum efficiency
- Negotiated contracts with security vendors, ensuring cost-effective procurement of high-quality services and equipment
- Directed investigations into security breaches and formulated strategies to prevent future occurrences
- Liaised with senior management to report on security status and advise on strategic decisions
- Established crisis management plans to address potential security incidents swiftly and minimize the impact
- Conducted thorough risk assessments to identify vulnerabilities and recommend robust countermeasures
- Facilitated confidential internal audits to assess compliance with security policies and regulatory requirements
- Warned violators of rule infractions and escorted unauthorized people off-premises in line with company procedures
- Verified identification for authorized personnel and visitors to the property
- Interviewed and detained witnesses for law enforcement
- Responded promptly to medical emergencies, incoming calls, and code-red situations prior to the arrival of paramedics and law enforcement
- Patrolled grounds after hours on foot to maintain a visible presence and detect violations
- Helped establish clear, relevant, and successful security policies protecting assets and individuals
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances
- Enforced site rules, notified violators of infractions, and removed individuals from property
- Conducted surveillance to obtain evidence of wrongdoing
- Fourways Junction is a residential estate with over 700 houses and more than 2500 residences, excluding Domestic Staff and management
Assistant Manager of Operations
H-Hour Security Ltd
02.2019 - 02.2020
- Company Overview: H-hour Security is a mid-size security company with operations in Nairobi, Meru, Nakuru, and Mombasa
- Coordinated logistics and distribution to streamline operations and enhance service delivery
- Handled customer complaints, resolving issues promptly to maintain positive relationships
- Led quality assurance efforts to uphold company standards and meet regulatory requirements
- Developed and implemented operational procedures to improve workflow and reduce costs
- Established performance metrics and conducted evaluations to promote accountability
- Managed daily operations to optimize efficiency and maintain high levels of customer satisfaction
- Organized staff schedules and assignments to ensure efficient allocation of resources
- Implemented health and safety protocols to protect employees and customers
- Supervised a team of staff, providing training and support to enhance performance
- Conducted regular audits of operational activities to identify areas for improvement
- Participated in recruitment and selection processes to build a high-performing team
- Prepared and presented reports on operational performance to senior management
- Managed all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly
- Assisted Operations Manager with all tasks, errands and priorities as requested within deadlines
- Proactively assisted operations manager with all tasks as needed efficiently and to high-quality standards
- Closely monitored and supervised operations team, ensuring operational excellence and outstanding customer service
- Held daily meetings with staff before starting operations to delegate tasks and assign priorities
- Ensured employees continued to work smoothly, efficiently and effectively by closely regulating operations and making changes where necessary
- Generated weekly reports to communicate targets and ensure activities were on track to meeting goals
- Oversaw health and safety compliance, mitigating risks and maintaining a safe working environment
- Organized staff rosters, effectively managing resources to cover all operational requirements
- H-hour security is a mid-size security company with its operations in Nairobi, Meru, Nakuru and Mombasa
Education
Diploma -
Institute of Professional Security Studies
Nairobi11.2024
Kenya certificate of secondary school -
Kithegi Seondary Schoolc
Embu11.2009
Skills
- Employee Development
- Conflict Management
- Customer Service Expertise
- Operational Strategy
- Emergency Response Coordination
- Negotiation expertise
- Integrity-Driven Leadership
- Analytical Decision Making
- Branch operations
- Risk Mitigation Strategies
- Analytical Problem Solving
- Business Management
Personal Information
- ID Number: 28526450
- Date of Birth: 01/01/92
- Gender: Female
- Nationality: Kenyan
- Marital Status: Married
- Religion: Christian
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
General Manager of Operations
Elite Planet Security Kenya
11.2024 - Current
Chief Security Officer
Fourways Junction Estate
07.2021 - 10.2023
Branch Manager
Total Security Surveillance
04.2020 - 10.2024
Assistant Manager of Operations
H-Hour Security Ltd
02.2019 - 02.2020
Diploma -
Institute of Professional Security Studies
Kenya certificate of secondary school -
Kithegi Seondary Schoolc
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