Amanda Omedo
Nairobi,Nairobi Province
Summary
Outgoing Office Administrator with 2 years of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboards, and tackling requests made by staff. A friendly, respectful, positive attitude creates a warm and inviting office atmosphere.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Office Administrator
LifeNet International
Nairobi
04.2023 - Current
- Enhanced team collaboration with the establishment of clear communication channels and guidelines
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies
- Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Maintained electronic and paper filing systems for easy retrieval of information
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Front Desk Receptionist
LifeNet International
Nairobi, Kenya
11.2022 - 04.2023
- Handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms
- Greet clients and visitors with a positive, helpful attitude
- Assisting with a variety of administrative tasks including copying, printing and typing
- Answering phones in a professional manner, and routing calls as necessary
- Performing administrative duties
- Scheduling appointments
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook
- Perform other duties as requested by the supervisor or authorized designee
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite
- Developed strong working relationships with team members, fostering a positive work environment
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Streamlined office operations for improved productivity with effective organization and communication skills
- Scheduled, coordinated and confirmed appointments and meetings
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
The Work Centre
Nairobi
12.2020 - 05.2022
- Greet guests and provide them with good customer service
- Ensure the front desk is neat, presentable and fully equipped with the right stationery
- Answer all client questions and incoming calls
- Maintain records and files
- Monitor, organize and forward emails
- Accept all packages and letters are received and properly distributed to their right departments
- Transferring calls as necessary
- Maintaining the office as required
- Diary management and management of meeting rooms
- Sorted, received, and distributed mail correspondence between departments and personnel
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients, and updated client records
- Routed incoming mail and messages to relevant personnel without delay.
Brand Ambassador
Kenafic Ltd
Nairobi
07.2016 - 08.2016
- Study the company's marketing goals and objectives and organize trade initiatives
- Represent company and its products and services to the media and customers in a positive manner
- Relay customer feedback to the company in anticipation of improving products and services
- Generate ideas to maximize sales to achieve or exceed sales goals
- Assist in creating and installing marketing displays
- Monitor brand movement, pricing and distribution penetration
- Build and sustain business relationships with key accounts within assigned areas
- Educate consumers about product benefits, leading to increased interest and sales conversions
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Assistant Human Resource Manager
Complex Solutions Centre
06.2015 - 08.2016
- Answering employee questions
- Processing incoming mail
- Creating and distributing documents
- Providing customer service to organization employees
- Serving as a point of contact with benefit vendors/administrators
- Maintaining computer system by updating and entering data
- Setting appointments and arranging meetings
- Maintaining calendars of HR management team
- Compiling reports and spreadsheets and preparing spreadsheets
- Participating in recruitment efforts
- Posting job ads and organizing resumes and job applications
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Preparing new employee files
- Conducting benefit enrollment process
- Administering new employment assessments
- Serving as a point person for all new employee questions
- Maintaining current HR files and databases
- Updating and maintaining employee benefits, employment status, and similar records
- Maintaining records related to grievances, performance reviews, and disciplinary actions
- Completing termination paperwork and assisting with exit interviews
- Administered compensation processes smoothly by managing salary adjustments, bonuses, and annual increases accurately and efficiently
- Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities
- Participated in developing organizational policies that adhered to legal requirements while promoting a positive work environment for all employees
- Mediated conflicts between employees when necessary by effectively addressing concerns through impartial investigations and resolutions
- Assisted with benefits administration, ensuring accurate enrollment information and timely processing of changes.
Secretary
Youth Department RCCG Church
06.2013 - 11.2015
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
- Organizes work by reading and routing correspondence; collecting information; initiating telecommunications
- Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel
- Prepares reports by collecting information
- Provides historical reference by utilizing filing and retrieval systems
- Contributes to team effort by accomplishing related results as needed.
Education
Human Resource Management - Human Resource Management
East African Institute of Certified Studies.
Nairobi, Nairobi Province 04.2023 -
Human Resource Management -
College of Human Resource Management
Nairobi, Nairobi Province 01.2015 - 04.2016
K.C.S.E - undefined
CARLILE COLLEGE
01.2014 - 05.2014
K.C.P.E - undefined
UTHIRU GENESIS SCHOOL
01.2005 - 05.2008
Diploma: Human Resources Management - undefined
East Africa Institute of Certified Studies
Nairobi, Nairobi ProvinceSkills
- Telephone reception
- Office Supply Management
- Verbal Communication
- Office Administration
- Inbound phone call handling
- Human Resources Management
- Positive Attitude
- Meeting Coordination
- Administrative Support
- Document Scanning
- Human Resources
- Business Administration
- Word Processing
- Scheduling
Languages
English
English
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Human Resource Management - Human Resource Management
East African Institute of Certified Studies.
04.2023 -
Office Administrator
LifeNet International
04.2023 - Current
Front Desk Receptionist
LifeNet International
11.2022 - 04.2023
Front Desk Receptionist
The Work Centre
12.2020 - 05.2022
Brand Ambassador
Kenafic Ltd
07.2016 - 08.2016
Assistant Human Resource Manager
Complex Solutions Centre
06.2015 - 08.2016
Human Resource Management -
College of Human Resource Management
01.2015 - 04.2016
K.C.S.E - undefined
CARLILE COLLEGE
01.2014 - 05.2014
Secretary
Youth Department RCCG Church
06.2013 - 11.2015
K.C.P.E - undefined
UTHIRU GENESIS SCHOOL
01.2005 - 05.2008
Diploma: Human Resources Management - undefined
East Africa Institute of Certified Studies
References
References available upon request.
Personal Information
Title: Administration Officer
Custom
- Reading
- Drawing
- Cooking
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