AMANDA WAIRIMU MOSES
CUSTOMER EXPERIENCE EXECUTIVE
Nairobi,Kenya
Summary
Dedicated and highly adaptable professional with a Bachelor’s degree in Business Commerce. Proven ability to visualize solutions and interpret visual representations to improve customer experience. Expert at working with individuals at all management levels and adapting communication styles to suit global audiences. Passionate about empathetic service and rarely intimidated by difficult tasks or high-pressure environments.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sales & Client Relations Executive
Safaricom SME Agencies
Eldoret, Uasin Gishu
01.2023 - Current
- Service Delivery: Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Solution Oriented: Continuously seeks an understanding of how systems function to provide better client solutions.
- Account Management: Ensures seamless payment services installation while maintaining excellent client relationships.
Senior Brand Ambassador
Trueblaq Limited / GSK / Untamed Agency
10.2017 - Current
- Brand Representation: Pushes sales for global goods on promotion while maintaining a professional image.
- Field Leadership: Assists team leaders in maintaining effective working processes and outcome measures.
- Data Management: Collects field data to ensure marketing strategies are meeting intended targets.
Procurement & Compliance Officer
The County Commissioner’s Office
Eldoret, Uasin Gishu
01.2022 - 12.2022
- Regulatory Adherence: Conducted tender openings and registration of quotations under strict government guidelines.
- Detail Orientation: Managed records and market surveys to ensure 100% compliance with supply chain protocols.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
Education
Bachelor’s Degree - Business Commerce (Procurement)
University of Eldoret
Eldoret, 4401.2022
Skills
SKILLS & VOLUNTEER WORK
- Health & Support: Diabetes Awareness and Youth Counseling.
- Technical: Microsoft Office, Photography, and Public Speaking.
Timeline
Sales & Client Relations Executive
Safaricom SME Agencies
01.2023 - Current
Procurement & Compliance Officer
The County Commissioner’s Office
01.2022 - 12.2022
Senior Brand Ambassador
Trueblaq Limited / GSK / Untamed Agency
10.2017 - Current
Bachelor’s Degree - Business Commerce (Procurement)
University of Eldoret