AMANDA WAIRIMU MOSES

CUSTOMER EXPERIENCE EXECUTIVE

Nairobi,Kenya

Summary

Dedicated and highly adaptable professional with a Bachelor’s degree in Business Commerce. Proven ability to visualize solutions and interpret visual representations to improve customer experience. Expert at working with individuals at all management levels and adapting communication styles to suit global audiences. Passionate about empathetic service and rarely intimidated by difficult tasks or high-pressure environments.

Overview

years of professional experience

Language

Work History

Sales & Client Relations Executive

Safaricom SME Agencies

Eldoret, Uasin Gishu

01.2023 - Current

Service Delivery: Managed approximately 30 incoming calls, emails and faxes per day from customers.
Solution Oriented: Continuously seeks an understanding of how systems function to provide better client solutions.
Account Management: Ensures seamless payment services installation while maintaining excellent client relationships.

Senior Brand Ambassador

Trueblaq Limited / GSK / Untamed Agency

10.2017 - Current

Brand Representation: Pushes sales for global goods on promotion while maintaining a professional image.
Field Leadership: Assists team leaders in maintaining effective working processes and outcome measures.
Data Management: Collects field data to ensure marketing strategies are meeting intended targets.

Procurement & Compliance Officer

The County Commissioner’s Office

Eldoret, Uasin Gishu

01.2022 - 12.2022

Regulatory Adherence: Conducted tender openings and registration of quotations under strict government guidelines.
Detail Orientation: Managed records and market surveys to ensure 100% compliance with supply chain protocols.
Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.

Education

Bachelor’s Degree - Business Commerce (Procurement)

University of Eldoret

Eldoret, 44

01.2022

Skills

Safety & Compliance: Expertise in following strict protocols and records management

Hospitality & Service: Skilled in sales, marketing, and identifying customer points of view

Crisis Management: Strong background in problem-solving, diabetes awareness, and youth counseling

Team Collaboration: Proven ability to assist team leaders in maintaining effective working processes

Professionalism: Acts as a role model within professional practice with high grooming standards

SKILLS & VOLUNTEER WORK

Health & Support: Diabetes Awareness and Youth Counseling.
Technical: Microsoft Office, Photography, and Public Speaking.

Timeline