Amadalo M. Peter
Summary
Dynamic Account Manager with a proven track record at SunCulture Kenya Limited, excelling in project management and risk mitigation strategies. Achieved significant revenue growth by enhancing customer satisfaction and implementing effective training programs. Known for building strong relationships and driving operational efficiency, ensuring compliance and delivering exceptional aftersales support.
Overview
12
12
years of professional experience
Work History
Account Manager
SunCulture Kenya Limited
05.2024 - Current
- Successfully managed the execution of technical plans and coordinated field work by partners, ensuring adherence to safety standards.
- Led inspections and testing of SunCulture's systems, ensuring full compliance with industry regulations, while efficiently handling warranty claims.
- Kept up to date with the latest technical and market developments, ensuring SunCulture's offerings remained competitive and cutting-edge.
- Achieved sales targets by securing new business and maintaining a robust sales pipeline, driving significant revenue growth.
- Gathered and analyzed business intelligence, aligning client needs with SunCulture’s value propositions, enhancing customer satisfaction, and closing deals.
- Enhanced brand loyalty by implementing risk management strategies that delivered continuous value to clients, strengthening long-term relationships.
- Spearheaded partner training programs, standardizing processes, and ensuring consistent quality across all partner operations.
- Fulfilled partners' training needs, fostering long-term collaborative relationships that aligned with SunCulture's business goals.
- Built and nurtured trust-based relationships with clients at all organizational levels, ensuring satisfaction and long-term engagement.
- Served as a key liaison between departments and partners, managing invoicing, quality checks, and client projects to ensure smooth operations.
- Monitored and enhanced service levels, implementing action plans that improved overall performance and client satisfaction.
- Implemented cost reduction initiatives, resulting in significant savings, and improved profit margins while maintaining product quality.
Project Manager
SunCulture Kenya Limited
03.2021 - 04.2024
- Successfully sourced and managed necessary items and contractors, ensuring smooth project execution and timely delivery.
- Mitigated project risks by identifying key risks before project initiation and implementing effective strategies to minimize potential issues.
- Led the project implementation team, assigning clear tasks and deadlines, ensuring all team members had the necessary tools to execute their work efficiently.
- Ensured timely task completion by adhering to the project plan, effectively managing team tasks and deadlines to meet all objectives.
- Proactively communicated any changes to timelines and schedules to both the team and external partners, maintaining transparency and reducing delays.
- Successfully managed project budgets, consistently keeping spending within the allocated amounts, and making necessary adjustments to account for unexpected costs.
- Monitored and controlled project spending, identifying areas for cost savings without compromising project quality.
- Maintained high-quality standards by ensuring that all deliverables met the client’s expectations, while continuously gathering feedback to improve project outcomes.
- Ensured client satisfaction by providing regular progress updates and addressing concerns promptly, fostering strong long-term relationships.
- Implemented effective monitoring processes, collecting and analyzing data to compare project progress with initial plans and making adjustments where necessary.
- Trained clients and partners on the installation, operation, maintenance, and servicing of installed systems, ensuring smooth transitions and high client satisfaction.
- Cultivated strong relationships with clients at strategic, tactical, and operational levels, ensuring consistent communication and value delivery.
- Quantified and communicated SunCulture’s value proposition, working closely with internal teams to guarantee client satisfaction and long-term engagement.
- Managed expectations and service levels, implementing action plans to mitigate risks and resolve client issues to maintain trust and satisfaction.
- Served as the primary point of accountability and liaison between clients and internal teams, overseeing inventory, logistics, after-sales support, and technical assistance.
- Expanded client relationships by proposing tailored solutions that met their objectives, uncovering new opportunities and creating additional value.
- Played an integral role in business growth, generating new sales and up-sells that led to long-term partnerships and significant revenue increase.
- Contributed to brand awareness by professionally representing the company, understanding and effectively communicating product offerings, and differentiating SunCulture in the market.
- Led partner in-house training to ensure that staff were proficient in sales, marketing, and after-sales management of SunCulture systems, scaling the business effectively.
- Optimized partnership acquisition processes, reducing the time from launch to market maturity and ensuring efficient operational workflows.
- Implemented cost reduction strategies, streamlining transactional processes and cutting unnecessary expenses.
- Established best practices for building trusted relationships and influencing decision-makers across all teams, ensuring consistency and alignment.
- Provided actionable feedback on operational processes, contributing to continuous improvement and scalability within the organization.
- Collaborated with technical and business departments to improve data collection, analysis, and reporting systems, ensuring operational alignment with SunCulture’s goals and regulations.
- Contributed to innovation by offering ideas for product, feature, and service development to stay ahead of market trends.
- Facilitated lead generation by developing client proposals and grant applications, contributing to a growing client pipeline and future business opportunities.
Senior Engineer
SunCulture Kenya Limited
12.2018 - 02.2021
- Effectively assigned installation tasks to engineers, ensuring a balanced workload and optimizing team efficiency.
- Streamlined the assignment process, resulting in on-time project delivery while maintaining high-quality standards across all installations.
- Cultivated a culture of collaboration, accountability, and customer focus, ensuring seamless cross-functional teamwork and high-performance standards.
- Promoted trust among team members, contributing to a positive work environment and improved team morale.
- Provided mentorship and coaching to team members, fostering skill development and enhancing overall team performance.
- Identified training needs and implemented skill-building programs, ensuring continuous professional growth for all team members.
- Communicated clear team goals, aligning tasks with company objectives and tracking progress to meet deadlines and performance targets.
- Generated and shared detailed performance reports, providing insights into team achievements, challenges, and progress toward mission-related objectives.
- Resolved problems promptly, overseeing team members’ work to ensure high standards of quality assurance and compliance with regulations.
- Developed effective procedures that ensured team adherence to company regulations and performance goals, maintaining consistency and operational excellence.
- Led regular team meetings, updating team members on best practices, company expectations, and continuous improvement strategies.
- Encouraged open communication, promoting feedback and sharing of ideas to improve work processes and outcomes.
- Conducted site visits as required, ensuring that all customer needs were met to their satisfaction and resolving any issues promptly.
- Ensured high customer satisfaction by addressing concerns on-site and delivering solutions that exceeded expectations.
- Efficiently sourced and managed contractors and resources required for installations, ensuring timely completion and quality execution of projects.
- Coordinated with external partners, ensuring all necessary equipment and personnel were available when needed, reducing delays.
Consultant (irrigation Engineer)
SunCulture Kenya Limited
10.2017 - 11.2018
Research & Development Engineer
SunCulture Kenya Limited
03.2018 - 10.2018
- Successfully collected and analyzed data on products purchased by clients, providing valuable insights into market trends and customer preferences.
- Generated actionable reports based on purchasing patterns, informing product development strategies and enhancing inventory management.
- Led the design and development of innovative product prototypes, contributing to the creation of high-quality, market-ready solutions.
- Collaborated with cross-functional teams to ensure prototypes met client needs, incorporating feedback for continuous improvement.
- Coordinated and conducted field testing of products, ensuring performance met expectations under real-world conditions.
- Identified areas for improvement during field tests and provided recommendations for product refinements, enhancing product reliability and customer satisfaction.
- Gathered valuable data on client preferences for products yet to be launched, shaping future product development and marketing strategies.
- Utilized client feedback to inform design decisions, ensuring new products aligned with customer needs and market demand.
Demo Coordinator
SunCulture Kenya Limited
06.2017 - 10.2017
- Successfully coordinated multiple demo days, selecting and managing demo farmers, ensuring seamless execution and high attendance.
- Ensured demo farms were in optimal condition, performing necessary checks and maintenance prior to each demo day, ensuring a professional and impactful presentation.
- Coordinated after-sales services for demo farmers, ensuring irrigation systems were fully functional and ready for demonstration.
- Managed a cross-functional team, including sales, agronomy, engineering, and agricultural extension officers, ensuring clear communication and collaboration for a successful demo day.
- Arranged transportation and accommodation for the SunCulture team, ensuring logistical requirements were met for a smooth and efficient demo day operation.
- Efficiently coordinated farm visits for SunCulture’s field engineers, ensuring that client irrigation systems were maintained and functioning optimally.
- Liaised with field engineers to ensure proper crop management, including ensuring crops were well-tended and weeds were controlled, maintaining a healthy farm environment.
- Collaborated with field engineers to ensure proper bed preparation, optimizing conditions for effective irrigation and crop growth.
- Ensured demo farmers were well-prepared, working closely with them to guarantee they were ready for the demo day, fostering a professional and engaging experience for all participants.
Project Coordinator
SunCulture Kenya Limited
02.2017 - 10.2017
- Developed and implemented a successful sales strategy, determining the optimal approach to drive company growth and market penetration.
- Designed and distributed marketing materials such as flyers, brochures, and posters in high-traffic target locations, increasing brand visibility and customer engagement.
- Managed the marketing budget for promotional materials, ensuring efficient allocation of resources for the production of flyers, brochures, posters, and signage, delivering maximum value for investment.
- Coordinated and organized impactful roadshows, reaching key target audiences, showcasing the company's products, and generating valuable leads.
Field Irrigation Engineer
SunCulture Kenya Limited
08.2015 - 01.2017
- Conducted thorough technical surveys, gathering essential data to create comprehensive Technical Survey Reports (TSRs) that were submitted to the project manager for informed decision-making.
- Ensured accurate and timely reporting, providing actionable insights that contributed to the success of various projects across Kenya.
- Successfully designed and installed SunCulture drip irrigation systems in multiple locations across Kenya, enhancing crop yields and water efficiency for local farmers.
- Provided exceptional after-sales services, ensuring the continued functionality and optimal performance of the installed drip irrigation systems, resulting in high customer satisfaction.
- Led the design and installation of SunCulture solar-powered pump systems, significantly improving water accessibility and irrigation efficiency in rural areas.
- Delivered effective after-sales support for solar-powered pump projects, ensuring consistent system performance and client satisfaction across various regions.
- Collaborated closely with clients to determine the most suitable crops to grow, based on comprehensive soil tests and analyses, optimizing agricultural productivity.
- Provided expert guidance on crop selection, improving clients’ farming outcomes and increasing overall agricultural success.
- Facilitated impactful farm visits for international delegates, including those from the Rockefeller Foundation and Schneider Electric, showcasing SunCulture’s innovative solutions and fostering strong partnerships.
- Represented SunCulture professionally during the Resilience Week program and other high-profile visits, promoting the company’s mission and expanding global visibility.
Intern
Reliable Concrete Works Limited
06.2014 - 07.2014
- Design & production of concrete products
Education
BSc - Agricultural Engineering
Egerton University
01.2015
BSc - Agricultural Education & Extension
Egerton University
01.2010
K.C.S.E Certificate -
Alliance High School
01.2007
K.C.P.E Certificate -
Kaimosi Friends Primary School
01.2003
Skills
- Project management
- Account management
- Aftersales product management
- Product compliance testing
- Risk mitigation strategies
- Team/Distributor training programs
Accomplishments
• Account Management & Pilot Project Management, RDG collective in Zambia.
• Aftersales product & team management at RDG Zambia. Set up of a repair center complete with SOPs, aftersales & spare parts tracking.
• Product Management at RDG Zambia
• Pilot Project Management & Distributor training, One Acre Fund Rwanda.
• Pilot Project Management & Distributor training, BBOXX Rwanda.
• Distributor training, Rent to Own (RTO) Zambia.
• Distributor Training for Ignite Power in Rwanda.
• Pilot Project Management & distributor training for PEG Africa Cote’d Ivore.
• Aftersales product & team management at RDG Zambia. Set up of a repair center complete with SOPs, aftersales & spare parts tracking.
• Product Management at RDG Zambia
• Pilot Project Management & Distributor training, One Acre Fund Rwanda.
• Pilot Project Management & Distributor training, BBOXX Rwanda.
• Distributor training, Rent to Own (RTO) Zambia.
• Distributor Training for Ignite Power in Rwanda.
• Pilot Project Management & distributor training for PEG Africa Cote’d Ivore.
Awards Won
- Best Employee Growth Department, 2023
- Best Overall Engineer, 2016
- Best Technical Survey Engineer, 2016
- Best Engineer in Client Communication, 2016
Languages
- English
- Kiswahili
Availability
Available
Timeline
Account Manager
SunCulture Kenya Limited
05.2024 - Current
Project Manager
SunCulture Kenya Limited
03.2021 - 04.2024
Senior Engineer
SunCulture Kenya Limited
12.2018 - 02.2021
Research & Development Engineer
SunCulture Kenya Limited
03.2018 - 10.2018
Consultant (irrigation Engineer)
SunCulture Kenya Limited
10.2017 - 11.2018
Demo Coordinator
SunCulture Kenya Limited
06.2017 - 10.2017
Project Coordinator
SunCulture Kenya Limited
02.2017 - 10.2017
Field Irrigation Engineer
SunCulture Kenya Limited
08.2015 - 01.2017
Intern
Reliable Concrete Works Limited
06.2014 - 07.2014
BSc - Agricultural Engineering
Egerton University
BSc - Agricultural Education & Extension
Egerton University
K.C.S.E Certificate -
Alliance High School
K.C.P.E Certificate -
Kaimosi Friends Primary School