Alvin Ngunjiri
Technical Product Manager
Nairobi
Summary
Experienced Technical Product Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in project planning and deployment.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Technical Product Manager
AJUA
05.2024 - Current
- Managing stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
- Improving product functionality by conducting thorough market research and competitor analysis.
- Streamlining product development processes for faster release cycles and better user experience.
- Ensuring timely delivery of products by proactively identifying risks and mitigating potential roadblocks in the development process.
- Collaborating extensively with cross-functional teams to drive seamless integration efforts for end-to-end system optimization.
- Minimizing churn rate by proactively identifying at-risk customers and implementing targeted intervention strategies.
- Developing customized solutions for unique client needs, fostering long-lasting relationships and increased loyalty.
- Ensuring seamless integrations between our platform and clients' existing systems, resulting in an improved end-user experience.
- Implementing proactive monitoring for early identification of potential product issues, resulting in reduced support tickets.
Technical Implementation and Support Engineer
CraftSilicon Kenya
12.2020 - 06.2024
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Evaluated emerging technologies, recommending appropriate tools to enhance existing systems and processes.
- Performed rigorous software testing protocols prior to deployment ensuring seamless transitions upon launch.
- Oversaw successful integration of third-party applications into existing systems while adhering to compatibility requirements.
- Provided timely technical support, resulting in improved customer satisfaction ratings.
- Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
- Championed stakeholder engagement initiatives to ensure alignment with project objectives and foster a strong sense of ownership among all team members.
- Maintained detailed documentation of project progress reports, facilitating clear communication across all team members and stakeholders.
- Conducted thorough root cause analysis, leading to resolution of complex technical issues.
- Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
- Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
QA Test Engineer (Part-time)
Applause Software Testing Company, Utest
01.2019 - 11.2023
- Functional and Usability testing
- Implemented risk-based testing strategies that prioritized critical functionality based on potential impact to end-users or business operations.
- Reduced product defects by identifying, documenting, and reporting software issues for timely resolution.
- Conducted root cause analysis on recurring issues discovered during testing phases to provide valuable insights for future development cycles.
- Managed bug tracking systems efficiently for better visibility into outstanding issues requiring attention or further investigation.
- Increased customer satisfaction through diligent validation of end-user requirements and prompt issue resolution.
IT Technician
Convenient Solutions LTD
05.2018 - 11.2020
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Streamlined IT support processes, resulting in increased productivity within the department.
IT Technical Support Intern
Royal Nairobi Golf Club
01.2018 - 03.2018
- Facilitated knowledge sharing among team members regarding industry trends and emerging technologies.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Supported company-wide initiatives through consistent application of best practices in IT service delivery.
- Assisted in development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in implementation of new technology systems and processes.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
04.2015 - 01.2020
Certificate in Mobile Software Development and Entrepreneurship (MIT) - Mobile App Development
EMobilis Mobile Technology Institute
01.2015 - 04.2015
High School Diploma -
Aquinas High School
04.2010 - 01.2014
Skills
Technical project planning
Technical Requirement Design
Software Implementation
Technical Documentation
Project Management
Requirements Analysis
Systems Implementation
DevOps principles
Test Planning
API Testing Proficiency
Technical Troubleshooting
Application support
Functional, Integration And Regression Testing
Quality Assurance
Software Development Lifecycle
Sprint Planning
Cloud Technologies (AWS)
A/B testing
OKRs/ Strategy alignment
Accomplishments
- Collaborated with a team of 4-7 in the development of Various projects to completion.
- Achieved successful project delivery within deadline and budget through effectively coordinating team efforts and mitigating risks.
- Achieved increased project efficiency by leveraging the existing Jira platform for task management, enabling smoother collaboration and enhanced visibility into project progress and priorities.
- Supervised a team of 4 staff members in the documentation, testing and implementation of Software and Applications.
- Resolved product issue through consumer testing.
- Documented and resolved performance bottlenecks, which led to a 20% improvement in application response time.
- Achieved a significant decrease in post-release defects by introducing a well-detailed test plan for software development tasks.
Certification
Certificate in Mobile Software Development and Entrepreneurship (MIT)
Timeline
AWS Solutions Architect
05-2025
AWS Cloud Practitioner
12-2024
Technical Product Manager
AJUA
05.2024 - Current
Technical Implementation and Support Engineer
CraftSilicon Kenya
12.2020 - 06.2024
QA Test Engineer (Part-time)
Applause Software Testing Company, Utest
01.2019 - 11.2023
IT Technician
Convenient Solutions LTD
05.2018 - 11.2020
IT Technical Support Intern
Royal Nairobi Golf Club
01.2018 - 03.2018
Ajira Digital Training. (Government program.)
03-2016
Barclays Ready to Work Program
07-2015
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
04.2015 - 01.2020
Certificate in Mobile Software Development and Entrepreneurship (MIT)
04-2015
Certificate in Mobile Software Development and Entrepreneurship (MIT) - Mobile App Development
EMobilis Mobile Technology Institute
01.2015 - 04.2015
High School Diploma -
Aquinas High School
04.2010 - 01.2014
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