Alvin Britz Ooko
Kilifi
Summary
Serving as a sales representative has not only given me vast knowledge and experience, but I have also given my best in terms of delivering my targets. I will be able to fully utilize my acquired skills in a dynamic and challenging environment that provides opportunities to fully exploit my potential and a successful career while being a useful and profitable asset in an organization committed to achieving set goals. It will allow me to use my management and leadership skills and my planning and organizing skills. It will also broaden the horizon of my knowledge and reach of my responsibility and allow me to expand my knowledge by providing a different and value-adding aspect of relationship management.
Overview
2
2
years of professional experience
Work History
DSR Retailer Finance
KCB
Kilifi
03.2023 - Current
- I have gained a lot of experience in the analysis of financial and account statements to inform decisions regarding the advancement of credit.
- Appraisal of business facilities has honed both my analytical and presentation skills by ensuring they are escalated in the proper manner
- Acquired skills in selling bank products, leading to enhanced product penetration.
- Arranged sales clinics to enhance team performance.
- Managed customer issues thoroughly across various bank channels, ensuring prompt resolution of complaints and inquiries.
- Engaged with customers to address dissatisfaction and transform experiences into positive ones.
- Engaged with customers through forums and relationships to identify their needs.
- Executed tracking and diarization of referred issues and tasks efficiently.
- Ensured timely preparation and submission of reports.
- Directed team during Sales Clinics.
- Delivered solutions to customers facing financial issues.
- Secured the position of second top sales representative in Coast Region in 2023.
- Expanded MSME loan book portfolio to exceed 2.037 billion by 2024.
- Demonstrated exemplary performance through consistent year-over-year productivity achievements.
Education
BSc - Economics and Finance
Kenyatta University
NAIROBI01.2022
Skills
- Financial analysis
- Credit appraisal
- Customer engagement
- Customer relationship management
- Team leadership
- Issue resolution
- Product penetration
- Problem solving
- Interpersonal communication
Key Experiences Skills Competencies
- Analytical, Communication and Presentation skills
- Sales skills
- Exceptional Customer Experience and Relationship management
- Planning and Organizing skills
- Leadership
Performance Review Ratings
- 2023, 87%
- 2024, 104%
Other Names
ALVIN BRITZ
Accomplishments
- Emerged second sales representative in Coast Region for the year 2023
- Loan book has grown for the period I have served as a MSME sales representative to over 2.037 billion in 2024
- Consistently achieved on my performance targets as evidenced by my year to year productivity dashboard ratings in comparison with my peers.
Staff Number
23114
Current Division
KCB KILIFI
Current Job Grade
RF DSR
Current Position
RF DSR
Specific Experience
- Sales/ Relationship management, RF DSR, DSR, 03/01/23, Present, 21
- General Banking Experience, DSR, DSR, 03/01/23, Present, 21
- Credit Analysis, DSR, DSR, 03/01/23, Present, 21
- Customer Service/Relationship Management, DSR, DSR, 03/01/23, Present, 21
- Others, DSR, DSR, 03/01/23, Present, 21
Career Aspirations
Serving as a RF DSR has not only given me vast knowledge and experience, but I have also given my best in terms of delivering my targets and by serving as a Universal Banker will enrich my knowledge and experience as I continue serving the bank by bringing/sourcing for business which will ensure that the bank continues to exist through excellent and exceptional customer service.
Timeline
DSR Retailer Finance
KCB
03.2023 - Current
BSc - Economics and Finance
Kenyatta University
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