Alphonce Ogola
NAIROBI,30
Summary
I am a versatile professional with extensive experience in administration, project management, and customer service. As an Administrative Officer Intern at Mama Lucy Kibaki Hospital, I excelled in customer service management, financial reporting, and ensuring compliance with health regulations. My entrepreneurial venture in retail sharpened my skills in business operations and inventory control. At Formula One Garage, I adeptly managed insurance claims and streamlined repair processes, enhancing operational efficiency. In my role at Buildique Kenya Limited, I led the successful completion of major construction projects, implemented safety protocols, and developed training programs for occupational safety. My proactive approach to risk management and commitment to excellence make me well-suited for dynamic roles requiring strong organizational and leadership skills.
Overview
7
7
years of professional experience
Work History
Project Manager & Health and Safety Coordinator
Buildique Kenya Limited
Nairobi, Kenya
02.2021 - Current
- As the project manager, I have overseen the construction of the following projects – Moi Forces Academy CBC Classrooms, Moi Forces Dormitory Complex and Moi Forces Primary Hall, coordinating all aspects of the projects from inception to completion.
- Leading and coordinating a diverse team of construction workers, subcontractors, and suppliers, ensuring successful project execution.
- Acting as the primary point of contact for clients, providing regular updates on project progress and addressing any concerns.
- Managing project budgets, ensuring cost-effective use of resources and adherence to financial constraints.
- Developing and maintaining project timelines, ensuring milestones are met and the project is completed on schedule.
- Ensuring adherence to safety precautions and protocols during the construction process, minimizing risks and ensuring worker safety.
- As a health and safety coordinator, I identify potential safety hazards on construction sites and implementing preventive measures to mitigate risks and ensure worker safety.
- Assisting in the registration of our construction sites to ensure adherence to occupational safety and health regulations.
- Monitoring the availability and usage of first aid services on-site, ensuring readiness for emergency situations.
- Developing and delivering training programs on occupational safety and health to construction workers, fostering a culture of safety awareness and compliance.
- Maintaining comprehensive records of accidents and near-misses in our construction sites, analyzing data to identify trends and develop targeted safety interventions.
- Provides counseling on occupational health issues, promoting mental and physical well-being among Buildique construction workers.
Administrative Officer
Formula One Garage
Dunga Close, Nairobi, Kenya
09.2018 - 12.2020
- Managed the process of handling insurance claims for vehicles brought in after accidents. Collaborated with a team to assess damage, determine necessary repairs, and prepare detailed quotes.
- Conducted thorough assessments of vehicles to identify all required repairs and replacements, ensuring accurate and comprehensive quotes were prepared.
- Prepared detailed repair quotes based on assessments, ensuring all necessary information was included to facilitate approval from insurance companies.
- Interacted with customers to explain the claims process, provide updates on the status of their repairs, and address any concerns or questions.
- Acted as the main point of contact between the garage and insurance companies, submitting quotes and following up with clients to find out if the repair authority has been issued.
- Maintained detailed records of all claims and repairs, ensuring accuracy and availability for future reference.
- Assisted in streamlining the vehicle repair process, contributing to increased efficiency and faster turnaround times, resulting in overall customer satisfaction.
Self-Employed Retail Entrepreneur
Self Employment
Utawala - Nairobi, Kenya
05.2018 - 08.2018
- Established and operated a small retail business selling shoes, clothes, and related merchandise.
- Handled financial aspects including setting pricing strategies, budgeting, financial record keeping, and cash management.
- Managed inventory levels, ensuring a well-stocked store with a variety of products to meet customer demand and implemented loss prevention measures.
Administrative Officer Intern
Mama Lucy Kibaki Hospital
Nairobi, Kenya
10.2017 - 04.2018
- Oversaw customer service management and assisted in handling patient inquiries and complaints.
- Assisted the administrative team in the preparation and maintenance of financial reports, contributing to the hospital's financial transparency and efficiency.
- Collaborated with cross-functional healthcare teams to ensure smooth hospital operations and patient care.
- Assisted in the management of patient data, ensuring the accuracy and confidentiality of medical records.
- Ensured uninterrupted provision of essential utilities such as power and water, contributing to the smooth functioning of the hospital’s operations.
- Assisted in implementing and monitoring compliance with hospital and health regulations to ensure patient safety and quality care.
- Coordinated transport management, streamlining the logistics for patient transfers and emergency responses.
- Supervised estate management and compound upkeep, maintaining a clean, safe, and conducive environment for both patients and staff.
- Assisted in implementing and monitoring compliance with hospital and health regulations to ensure patient safety and quality care.
- Contributed to the preparation and implementation of staff training programs to enhance professional development and improve patient care.
- Proactively designed and implemented a simple patient satisfaction survey in the maternity ward and used the feedback to improve service delivery.
Education
Bachelor of Science - Information Technology
KCA University
Nairobi, Kenya12.2028
Bachelor of Health Services Management
Kenyatta University
Nairobi, Kenya08.2017
Skills
- Project Management
- Excel
- Python
- SQL
- Flutter
- Wordpress
Timeline
Project Manager & Health and Safety Coordinator
Buildique Kenya Limited
02.2021 - Current
Administrative Officer
Formula One Garage
09.2018 - 12.2020
Self-Employed Retail Entrepreneur
Self Employment
05.2018 - 08.2018
Administrative Officer Intern
Mama Lucy Kibaki Hospital
10.2017 - 04.2018
Bachelor of Science - Information Technology
KCA University
Bachelor of Health Services Management
Kenyatta University