ALPHONCE ANDREW OTIENO OBONYO
Training & Operations Specialist | Learning & Development & Stakeholder Engagement
Nairobi
Summary
Results-driven Training, Operations, and Program Management Specialist with over 5 years of progressive experience in designing and delivering training programs, coordinating large-scale field operations, and managing cross-functional teams across multiple counties in Kenya. Demonstrated expertise in project management (PMI process groups), stakeholder engagement, compliance, logistics coordination, monitoring & evaluation (M&E), and data-driven decision-making. Proven track record in improving operational efficiency, strengthening service delivery, and supporting organizational performance in fast-paced, impact-driven environments. Seeking to contribute to a Kenya Government or development-sector role in training, operations, program coordination, or project management.
Training professional prepared to design and deliver impactful training programs that drive organizational success. Proven track record in creating engaging content and facilitating dynamic workshops that align with company objectives. Known for fostering collaborative team environment and adapting to evolving business needs.
Experienced with developing and delivering training programs that meet organizational goals. Utilizes innovative methods to create engaging and effective learning experiences. Strong understanding of instructional design principles and adult learning theories.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Training Specialist (Promoted from Field Coordinator)
Impact Water
Nairobi, Nairobi Province, Kenya
06.2024 - Current
- Designed and delivered 20+ structured training programs for field teams using blended learning approaches (presentations, role-play, digital tools), improving post-training assessment scores by 30%.
- Developed and implemented training evaluation frameworks (pre/post assessments, feedback tools), improving identification of skills gaps by 35%.
- Conducted one-on-one coaching and mentorship for field agents, contributing to a 25% improvement in individual performance scores.
- Worked closely with program managers and partners to align training content with organizational standards, compliance requirements, and operational goals.
- Analyzed operational and performance data using Excel and Power BI, contributing to a 30% improvement in field efficiency and reporting accuracy.
- Prepared training reports, progress updates, and recommendations for management decision-making.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
Field Coordinator
Impact Water
Nairobi, Nairobi Province, Kenya
11.2022 - 06.2024
- Coordinated logistics and material distribution across 41 counties, achieving 95% on-time delivery and reducing operational delays by 30%.
- Liaised with county officials, community leaders, and partners to facilitate smooth field operations and community engagement.
- Managed schedules and deployment for 400+ field agents, improving coordination efficiency by 40% through digital planning tools.
- Conducted field supervision, compliance checks, and performance monitoring, improving adherence to operational standards by 25%.
- Supported data collection, reporting, and feedback loops to strengthen program monitoring and learning processes.
- Enhanced team productivity with effective delegation and clear task assignment.
- Managed budgets effectively, tracking expenses and identifying opportunities for cost savings.
- Increased client satisfaction by maintaining frequent progress updates and addressing concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for complex project challenges.
- Facilitated smooth transitions between project phases by maintaining detailed documentation and providing progress reports to stakeholders.
- Reduced costs for field operations by implementing better resource allocation strategies.
- Coordinated logistical support for field operations, including equipment procurement and transportation arrangements.
Operations and Sales Manager
Nuru Social Enterprises Limited
Migori, Migori District, Kenya
04.2021 - 08.2022
- Developed and implemented data-driven sales and distribution strategies, contributing to 50% revenue growth across multiple counties.
- Streamlined operational workflows, reducing bottlenecks by 25% and improving service delivery turnaround time.
- Led customer engagement initiatives, improving customer satisfaction by 35%.
- Oversaw inventory planning and stock management, improving stock accuracy by 40% and reducing stockouts.
- Prepared operational reports and performance dashboards for management review.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Operations Manager
First Fit Auto Care Ltd
Nairobi, Nairobi Province, Kenya
01.2020 - 03.2021
- Identified new market opportunities, contributing to 20% revenue growth.
- Strengthened internal financial and operational controls, improving budgeting accuracy by 25%.
- Built strategic partnerships that improved customer retention by 20%.
- Developed operational improvement plans and supported business growth initiatives.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Administrative Assistant
Cardinal Otunga Rongo Pastoral Centre
Migori, Rongo Town
08.2018 - 09.2019
- Implemented administrative tracking systems, improving workflow efficiency by 25%.
- Supported office operations, record-keeping, and coordination of institutional activities.
- Strengthened basic financial controls, reducing discrepancies by 25%.
- Improved client service and communication processes, increasing satisfaction by 30%.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Intern Tutor
Yolifa Institute of Technology
Homa Bay, Homa Bay District, Kenya
01.2015 - 07.2016
- Supported instructional delivery and student engagement activities.
- Assisted in preparation of learning materials and academic support services.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Master of Business Administration (MBA) - Operations Management
Egerton University
02.2026
Bachelor of Commerce - Management Science
Kisii University
Kisii, Kisii District, Kenya12-2014
Skills
Project & Program Management: Project Planning, Implementation, Monitoring & Evaluation (M&E), Risk Management, Reporting
Training & Capacity Building: Training Needs Assessment (TNA), Curriculum Development, Facilitation, Coaching, Post-Training Evaluation
Operations & Logistics: Field Operations Coordination, Inventory & Distribution Management, Process Improvement, Compliance
Stakeholder Engagement: County Government Liaison, Community Engagement, Partner Coordination, Team Leadership
Onboarding programs
Program facilitation
Certification
Professional Project Management Certification King David Master Classes | 2025
Timeline
Training Specialist (Promoted from Field Coordinator)
Impact Water
06.2024 - Current
Field Coordinator
Impact Water
11.2022 - 06.2024
Operations and Sales Manager
Nuru Social Enterprises Limited
04.2021 - 08.2022
Operations Manager
First Fit Auto Care Ltd
01.2020 - 03.2021
Administrative Assistant
Cardinal Otunga Rongo Pastoral Centre
08.2018 - 09.2019
Intern Tutor
Yolifa Institute of Technology
01.2015 - 07.2016
Master of Business Administration (MBA) - Operations Management
Egerton University
Bachelor of Commerce - Management Science
Kisii University