Alphine Otory
Waitress
Nairobi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
WAITRESS
ARTCAFFE COFFEE AND BAKERY LTD
12.2022 - Current
- Greet Guests and present menus
- Take and serve food/drink orders
- Deliver checks and collect payments as per receipt
- Cooperate and communicate with all front and back staff
- Adhere to all relevant health department rules/regulations set by the company.
- Provide excellent Customer service and see off the Guest
HOSTESS
ARTCAFFE COFFE AND BAKERY LTD
08.2022 - 12.2022
- Taking reservations and managing them.
- Providing Accurate waiting time and monitoring waiting list
- Escorting guests to assigned Dining or bar areas
- Greeting guests upon their arrival and departure
- Coordinating with waiting staff about available seating options
Education
Flight Attendant
KENYA AERONAUTICAL COLLEGE
Wilson Airport 2022.01 - 2022.12
Skills
Fast and adoptive learner in changing environments and trends
Possesses planning and organization skills, work balance, and ad-hoc responsibilities
Ability to communicate effectively and efficiently verbally and in writing
Problem-solving skills and emotional intelligence
knowledge of Microsoft Suite applications and other software
Customer Service
Dining area maintenance
Safe Food Handling
Team Collaboration
Menu Recommendations
Order Taking and Upselling of menu items
Phone Etiquette
Effective Multitasking
Guest Engagement
Accomplishments
- 07/2018: Attended Kenia Voluntary Service Organization
- 08/2018: Went to Maasai Mara for a Voluntary project
- 03/2019: TOEFL Exam
- 08/2020: Attended/Participated in the Jockey Club Global Hero's Action-International
- 03/2021: Attended/Participated in the Sword Vietnam virtual Global Exchange Program
References
- Mr. Courage, +254790326387, Kenya Aeronautical College, Wilson Airport
- Linus Onyango, +254720803531, World Heritage Volunteers, Nairobi
- Sally Jemaita, +254729666736, sallyjemaita@artcaffe.co.ke, Art Caffe Coffee and Bakery LTD., Branch Manager
- Miriam Wambua, +24723814703, wabndege@gmail.com, Landmark Cyber Cafe
Timeline
WAITRESS
ARTCAFFE COFFEE AND BAKERY LTD
12.2022 - Current
HOSTESS
ARTCAFFE COFFE AND BAKERY LTD
08.2022 - 12.2022
Flight Attendant
KENYA AERONAUTICAL COLLEGE
2022.01 - 2022.12