Open To Work
Alphas Muema Abwawo
IT proffessional
Nairobi,30
Summary
A dedicated and detail-oriented professional with experience in administration, customer service, aviation security operations, and ICT support within high-pressure and highly regulated environments. Proven ability to support complex operations, manage records and reports, assist diverse clients and work effectively with multidisciplinary teams. Seeking an opportunity to contribute strong organizational, communication, technical and coordination skills in a dynamic organization that values professionalism, accountability and service excellence.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Aviation Security Officer
Kenya Airports Authority
09.2014 - 06.2024
- Served as a Certified ICAO Aviation Security Screener, performing passenger, baggage, cargo and personnel screening in compliance with international civil aviation security standards at East and Central Africa’s largest international airport.
- Worked within the Security Office, handling passenger needs, inquiries and complaints, ensuring professional resolution while maintaining aviation security and customer service standards.
- Assigned to the CCTV and Surveillance Unit, monitoring and overseeing the airport’s integrated security and surveillance infrastructure, including terminal areas, airside operations, access points and restricted zones.
- Represented the Aviation Security Department in briefings and meetings with supervisors and senior management, providing operational updates, incident summaries and security recommendations.
- Prepared and maintained security reports, incident logs, screening records, and administrative documentation, ensuring compliance with regulatory and organizational requirements.
- Trained and guided aviation security staff, including newly recruited officers, on screening procedures, access control, CCTV monitoring, customer service, disability-sensitive screening and emergency response protocols.
- Conducted on-the-job coaching and procedural briefings, reinforcing adherence to ICAO standards, safety procedures and professional conduct.
- Coordinated closely with law enforcement agencies, emergency responders and airport stakeholders to manage security incidents and operational disruptions.
- Provided assistance to passengers and staff with disabilities, including mobility support and appropriate screening procedures, promoting dignity, safety and inclusion.
- Demonstrated the ability to organize daily workloads, meet strict deadlines and perform effectively in a fast-paced, 24/7 international aviation environment.
ICT Intern
Kenya Airports Authority
11.2013 - 02.2014
- Worked in a highly complex, mission-critical ICT environment supporting operations at East and Central Africa’s largest international airport, which handles thousands of passengers, flights and security operations daily.
- Provided first-line IT support and troubleshooting for airport staff, including administrative offices and operational units, ensuring minimal system downtime in a 24/7 environment.
- Assisted in the installation, configuration, and testing of HR management software, supporting payroll, staff records and administrative workflows.
- Gained exposure to large-scale network infrastructure, including LAN/WAN environments that support airport operations, security systems and internal communications.
- Supported basic network maintenance tasks, such as checking connectivity issues, assisting with device setup and escalating complex faults to senior engineers.
- Handled sensitive operational and staff data while strictly observing data confidentiality, access control and security policies critical in an international airport setting.
- Learned to operate within strict aviation security, safety, and compliance procedures, understanding how ICT supports airport security, passenger processing and airside operations.
Sales & Marketing Administration
Jadore Stores Supermarket
01.2010 - 10.2012
- Supported day-to-day sales and marketing administrative tasks, ensuring smooth operations within the supermarket.
- Assisted in managing product deliveries, stock records and basic inventory documentation under supervision.
- Helped coordinate staff schedules and daily duties to maintain efficient customer service on the sales floor.
- Handled customer inquiries, prepared basic invoices and quotations and directed issues to the appropriate departments.
- Assisted in compiling simple monthly sales and stock reports to support management decision-making.
- Maintained organized filing systems for sales, suppliers and customer records.
Education
BSc. - Information Technology
06-2027
Diploma - Information Technology
11.2024
Kenya Certificate of Secondary Education (KCSE) -
01-2010
Kenya Certificate of Primary Education (KCPE) -
01.2005
Skills
- Document management
- Report preparation
- Staff supervision
- Scheduling coordination
- Database maintenance
- Disability assistance
- Mobility support
- Passenger screening
- Inquiry resolution
- Colleague training
- MS Office proficiency
- Networking and cybersecurity basics
- Data entry skills
- CCTV monitoring expertise
- Report writing proficiency
- Professional communication skills
- Staff mentoring and guidance
- Operational planning strategies
- Pressure problem solving
- Regulatory compliance adherence
- Confidentiality assurance
- Team training
- Security protocols
- Incident reporting
- Access control
Certification
- Networking Basics, Cisco Systems, 01/28/25
- Networking Devices and Initial Configuration, Cisco Systems, 02/01/25
- Junior Cybersecurity Analyst Career Path, Cisco Systems, 02/04/25
- Endpoint Security, Cisco Systems, 02/04/25
- Aviation Screener Certification (ICAO), Certified to conduct airport security screening of passengers, baggage and cargo following international civil aviation security standards.
- Fido X3 Explosive Detector Training, Trained in the use of advanced handheld explosive detection devices to identify potential threats efficiently and safely.
- MANPADS (Man-Portable Air Defense System) Training, Received specialized training on recognizing and responding to MANPADS threats to ensure aviation security and personnel safety.
- Security Awareness Training, Developed skills in risk assessment, threat detection, incident response and maintaining secure operations in high-risk environments.
- Fire Management Training, Trained in fire prevention, emergency response, use of firefighting equipment and evacuation procedures.
- First Aid Training- St. John, Certified in basic first aid, CPR and responding effectively to medical emergencies in the workplace.
- Magal CCTV System Operator Certification, Proficient in monitoring and managing security surveillance systems, analyzing footage and reporting incidents in a professional and timely manner.
Honors And Achievements
- Active member of Kenya Airports Authority Basketball Team
- Participation in World Red Cross Day initiatives
- Participation in Standard Chartered Marathon
- Driver competency recommendation from Kenya Airports Authority (Automobile Association of Kenya, 2022)
References
- Anthony Kulei, Manager, Marketing & Development, Kenya Airports Authority, +254 722 228 123, anthony.kulei@kaa.go.ke
- Teddy Mugambi, CCTV Admin, Kenya Airports Authority, +254 728 814 566, teddy.mugambi@kaa.go.ke
- Andrew Timothy, Director, Jadore Stores, +254 786 130 050, andrewtimothy@gmail.com
Timeline
Aviation Security Officer - Kenya Airports Authority
09.2014 - 06.2024
ICT Intern - Kenya Airports Authority
11.2013 - 02.2014
Sales & Marketing Administration - Jadore Stores Supermarket
01.2010 - 10.2012
Jomo Kenyatta University of Agriculture And Technology - BSc., Information Technology
Jomo Kenyatta University of Agriculture And Technology - Diploma, Information Technology
Kabaa High School - Kenya Certificate of Secondary Education (KCSE),
Vitale Boarding Primary School - Kenya Certificate of Primary Education (KCPE),