ALLOYS ONYISI ANGAGA
GENDER RESEARCH ADVOCACY, AND COMMUNICATIONS PECIALIST
Kadongo
Summary
Dedicated Social Transformation Specialist experienced in advocating for gender equality and social justice through strategic program development and stakeholder engagement. Delivered impactful results in proposal development, donor research, and behavior change communications while managing complex administrative and operational tasks. Committed to fostering collaboration and driving meaningful change across diverse communities.
Overview
2
2
Languages
9
9
Certifications
15
15
years of professional experience
Work History
Part time-Gender Based Violence - Team Lead
Interface Research and Consultancy Limited (IRCL)
05.2025 - 05.2026
- Led technical and implementation team in designing and implementing SRGBV prevention activities across targeted counties, enhancing community engagement and safety.
- Provides technical direction across the programme on SRGBV, safeguarding, social inclusion and climate related protection aspects.
- Lead gender analyses, assessments, baseline studies, and social inclusion diagnostics.
- Aligned GBV prevention, response, and SRGBV reporting mechanisms with the Ministry of Education and related ministries' policies and international standards.
- Monitoring and data quality for GBV interventions, capturing and sharing learning and adaptations based on continuous learning.
- Manages relationships with Ministry departments, schools, guidance counsellors, community structures, and youth clubs, and related health, and protection services, ensuring their continued support for and active participation in the programme.
- Supports coordination with environmental and social standards staff, M&E teams, and external consultants.
- Ensure alignment with global best practices, national gender frameworks, and donor gender policies.
- Provide gender expertise during annual work planning, budgeting, and reporting cycles.
- Promote adaptive learning using evidence from monitoring and research to refine gender strategies.
- Contribute to learning documents, case studies, success stories, and knowledge products.
- Ensures mainstreaming of IRCL’s Gender Transformative Approach across all activities within the programme, including ensuring understanding of staff and partners.
- Guide gender transformative approaches that challenge harmful gender norms and promote equitable power dynamics.
Universal Banker (UB)
ABSA Bank
12.2023 - 03.2026
- Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
- Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
- Manage portfolio risks in line with banks' portfolio appetite.
- Collaborate in the development and implementation of sales initiatives with other business functions i.e., Direct sales team, Asset Finance, CIB, Bancassurance to maximize cross-selling and better customer profiling opportunities.
- In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
- Conducted market intelligence to identify new markets, customer trends, and regulatory changes, informing strategic initiatives.
- Contribute to the development of branch sales strategy.
- Planned and coordinated marketing approaches for new business while developing existing relationships to drive branch growth.
- Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
- Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
- Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
- Continuously monitor own performance against targets agreed on, daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
- Operationalize campaigns as required with the Branch Manager and the business.
- Always ensure excellent customer experience.
- Drive business targets through strict TAT observance and high-level service delivery standards.
- Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
- Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
- Accounts re-streaming should be carried out in line with the Banks policy.
- Collaborated with BM to establish branch performance targets and execution plans aligned with bank's overall strategy for growth and transformation.
- Ensure that Absa bank's policies and procedures are always adhered to when handling different products.
- Ensure adherence to all KYC & AML Processes regarding new and existing business and that proper documentation is in place.
- Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
- Manage costs within your area of operation.
- Conduct branch snap checks to ensure operational compliance and efficiency.
- Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
- Accurate customer information is captured in the core banking system.
- Ensure set TAT in account onboarding and loan processing is always achieved.
- Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
- Ensure branch NPS scores are maintained as per the set standards.
- In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
- Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.
- In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
- Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
- Determine and manage Training Needs Analysis and own succession planning.
- Manage your own leave by working closely with your Line Manager.
Portfolio Relationship Manager
ABSA Bank
06.2023 - 11.2023
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
- Have the ability through cross-sell to provide a full value-added offering to customers utilizing multiple channels, including digital.
- Participated in product campaigns by effectively explaining product features and benefits to customers.
- Agree, meet, and exceed targets for specific sales campaigns.
- Managed personal products and channel sales targets, aligning with direct sales objectives to enhance performance.
- Refer to the appropriate area of delivery for specialist product help or advise (e.g., Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer.
- Guide the customers through digital account opening process end to end and maintain the digital led relationship customer management. Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.
- Reviewed assigned client profiles to identify cross-sell opportunities.
- Sought to grow portfolio and cross-sell, focusing on target delivery, customer relationship deepening, account activation, and balance sheet growth.
- Understand all Retail and Business Banking products that could satisfy customer requirements.
- Own customer queries and complaints around digital account opening, loans, and cash on call and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Provide customers with accurate information on the banks products and services including disclosing all charges, terms and conditions.
- Build relationships with internal service providers (Credit Operations) to ensure a quick turnaround time of escalated queries and complaints.
- Advise customers as soon as new loans are approved and encourage drawdowns on the new loans.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
- Ensure accuracy of each new account application, loan document, Absa card application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
- Achieve operational rigors excellence in all aspects of procedures and processes personally undertaken.
- Ensure adherence to the group service standards.
- Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.
- Comply with general Absa operational risk & rigors requirements e.g., Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
- Share knowledge and experience with other Lead Generators in the team.
- Provide cover for other Lead Generators in case of excessive workload or absence.
Consultant –Gender Mainstreaming Training Development
Global Development Trajectory Limited Kenya
01.2020 - 12.2022
- Created training materials for workshops on gender concepts.
- Conduct training as required for staff in gender-related concepts and gender mainstreaming techniques.
- Facilitate and support the participants to mainstream the gender perspective plan of action within the strategic structure of their programs and activities.
- Conducted training for staff in gender-related concepts and gender mainstreaming techniques.
- Develop a few gender perspective monitoring indicators.
- Ensure sufficient resources (including time) to discuss gender issue.
- Ensured availability of resources, including time, for comprehensive discussions on gender issues.
- Submit a proposed implementation plan with tentative timelines for the required service that is in line with the TOR.
- Produce a well-written and comprehensive contextualized easy to use training manual; 27 participants, (5 Uganda, 5 South Sudan, 5 Kenya, 7 Ethiopia, 5 Regional Office).
- Developing training materials.
- Developing and submitting training report.
- Submitting a detailed proposal in conformity with the TORs specified herein.
- Submitted all required statutory documentation to comply with regulations.
- Production of deliverables as per contractual requirements.
- Prepared a detailed follow-up plan to reinforce training outcomes and support ongoing gender mainstreaming efforts.
Program Officer – Gender, Youth and Inclusion
Interface Research and Consultancy Limited (IRCL)
01.2017 - 12.2019
- Guided Systems Strengthening Officer in developing and executing gender mainstreaming, inclusion, and safeguard plans at IRCL and member universities, enhancing institutional compliance.
- Supported institution-based safeguarding officers in producing risk assessments and safeguarding plans while adhering to privacy principles.
- Trained staff and consortium partners to integrate gender, inclusion, and safeguarding into program development, design, baselines, assessments, and evaluations, strengthening overall program effectiveness.
- Formulated strategies for gender, inclusion, and safeguarding under IRCL programs, developing mechanisms to track implementation within budget and timelines.
- Provide a checklist to support institution-based Gender Inclusion and Safeguarding officers in developing and conforming to institutional safeguards and policies in compliance to national safeguarding policies.
Communications/ Media Specialist
UN WOMEN Kenya Country Office
01.2016 - 12.2016
- Generate launch content to the UN Women Kenya social media accounts (Facebook, Twitter, WhatsApp, and You Tube) and ensure that content that content is posted to the HeForShe website and social media platform in a time bound manner.
- Pinpoint relevant content themes and create compelling content that will resonate with the target audiences.
- Develop a rolling 3-month editorial calendar that maps out content development plan.
- Generate short videos clip that is on- brand, consistent in terms of style, quality and tone of voice, and optimize for search and user experience for all channels of content including online, social media, and email.
- Generate launch content to the UN Women Kenya social media accounts (Facebook, Twitter, WhatsApp, and YouTube) and ensure that content that content is posted to the HeForShe website and social media platform in a time-bound manner.
- Identified relevant content themes and created compelling content to engage target audiences.
- Support in liaising UNWOMEN, the events management and public relations consult with the work plan.
- Generate short videos clip that are on- brand, consistent in terms of style, quality and tone of voice, and optimize for search and user experience for all channels of content including online, social media, and email.
- Transferred signatures of HeForShe male champions to the online action platform (www.heforshe.org).
- Executed additional activities assigned by the Director and Deputy Director.
Customer Advisor
Barclays Bank of Kenya
06.2012 - 05.2015
- Locate prospective buyers.
- Converted prospects into customers, contributing to overall profit growth.
- Doing compliance checks on loans, accounts and any application by the customer.
- Monitored market trends and ensured customer satisfaction through follow-up and after-sales service.
- Planning call schedules for both old and new products. Managing time, effort and expenses.
- Communicating new products and policies to customers and informing the bank about complaints and competition.
- Maintained accurate financial records to ensure data integrity.
- Addressed customer complaints to enhance satisfaction and loyalty.
- Executed marketing promotions to increase product visibility and sales.
- Determining credit and collecting. Servicing existing accounts.
- Advised customers on technical aspects of complex products.
- Collecting and reporting marketing information of interest and use of the company management.
- Create marketing strategies to achieve sales targets for the bank.
- Implement best practices to meet customers' needs and requirements. Initiate campaign strategies for bank products and services.
- Initiate customer retention strategies and build new customers.
- Lead, direct and mentor sales and marketing teams to achieve hundred percent outcome. Resolve customer needs.
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer. Assist and support bank management in delivering customer services.
- Prepare sales and marketing statements and reports for the top management of the bank.
Communications/Marketing Officer
Modest Company Limited
02.2011 - 12.2011
- Managing the implementation of advertising, marketing and PR activities.
- Implemented advertising, marketing, and PR activities to enhance brand visibility and engagement.
- Managing the distribution of reports, press releases and announcements produced by the organization.
- Initiating and planning PR Campaigns.
- Produced documentaries and other productions for the company. Managed corporate social responsibility (CSR) initiatives for the organization.
- Identified potential clients for advertising and video production services through market research and networking.
- Participate in product campaigns to ensure product information is readily available to customers Organizing special events, such as press conferences, exhibitions and launch ceremonies.
- Ensure proper communication within the company and other development partners.
- Developing and editing press releases, in-house newsletters, speeches, articles, etc.
- Working with the Multinational Project Team and other Modest Company staff members in reviewing, updating, and producing marketing brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs.
- Liaised with electronic and print media agencies to promote the company and Multinational Project across local and international platforms.
Education
Ph.D. - African Women Studies (Gender Studies)
The University of Nairobi
Nairobi, Nairobi Province, Kenya 04.2001 -
MBA - MBA
The University of Nairobi
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Arts - Communications & Media Technology With-IT
Maseno University
Kisumu, Kenya12-2010
KCSE - KCSE
St. Joseph’s Sino – Mixed Secondary School
OYUGIS 04.2001 -
Skills
Human resources management
Diversity and inclusion
Program development
Operations management
Strategic planning
Risk management
Performance monitoring
Process improvement
Team supervision
Staff development
Coaching and mentoring
Conflict resolution
Complaint resolution
Relationship building
Influencing skills
Team collaboration
Problem-solving
Certification
Gender Equality, UN Coherence and You issued by UNITED NATIONS
Timeline
Gender Equality, UN Coherence and You issued by UNITED NATIONS
03-2026
Part time-Gender Based Violence - Team Lead
Interface Research and Consultancy Limited (IRCL)
05.2025 - 05.2026
Universal Banker (UB)
ABSA Bank
12.2023 - 03.2026
Portfolio Relationship Manager
ABSA Bank
06.2023 - 11.2023
Consultant –Gender Mainstreaming Training Development
Global Development Trajectory Limited Kenya
01.2020 - 12.2022
Knowledge Management (KM) in Global Health Program Course issued by USAID/JOHNS HOPKINS BLOOMBERG School of Public Health
08-2018
Data use for Program Managers Course issued by USAID/JOHNS HOPKINS BLOOMBERG School of Public Health
08-2018
Program Officer – Gender, Youth and Inclusion
Interface Research and Consultancy Limited (IRCL)
01.2017 - 12.2019
How to Manage Gender Responsive Evaluation issued by UN WOMEN
03-2016
Addressing the Rights and Needs of Women in Prisons issued by UN WOMEN
03-2016
Different Needs, Equal Opportunities- Increasing Effective of Humanitarian Action for Women, Boys and Men issued by Inter- Agency Standing Committee
03-2016
Information Security Awareness Advanced issued by UNITED NATIONS
03-2016
I Know Gender- An introduction to Gender Equality for UN Staff issued by UN WOMEN
02-2016
Addressing the Rights and Needs of Women in Border Management issued by UN WOMEN
02-2016
Communications/ Media Specialist
UN WOMEN Kenya Country Office
01.2016 - 12.2016
Customer Advisor
Barclays Bank of Kenya
06.2012 - 05.2015
Communications/Marketing Officer
Modest Company Limited
02.2011 - 12.2011
Ph.D. - African Women Studies (Gender Studies)
The University of Nairobi
04.2001 -
MBA - MBA
The University of Nairobi
04.2001 -
KCSE - KCSE
St. Joseph’s Sino – Mixed Secondary School
04.2001 -
Bachelor of Arts - Communications & Media Technology With-IT
Maseno University
PUBLICATIONS, CONFERENCES AND WORKSHOPS
- Constitutional Protection of the LGBTQ Rights and Access to Justice: A Case Analysis of select East African Community (EAC) States - https://mail.reviewedjournals.com/index.php/RJSSH/article/view/129
- Gender Identity and Sexual Orientation Discrimination: Mapping Forms, Trends, and the Scope in Kenya- https://journals.co.za/doi/abs/10.31920/2634-3622/2026/v15n1a11?download=true
- Kenya’s Members of Parliament and Senators Signing Up as HeForShe Champions - https://www.genderinkenya.org/tag/heforshe/
- Https://www.genderinkenya.org/news/kenyas-members-of-parliament-and-senators-signing-up-as-heforshe-champions/
- Master Degree thesis: Relationship Between Human Resource Strategic Orientation and Performance of Medium Manufacturing Firms in Nairobi, Kenya- http://erepository.uonbi.ac.ke/handle/11295/106105?show=full
WORKSHOPS AND TRAINING
- Workshop on “The Role of Universities and Research Institutions in Realization of The Kenya’s Big Four Agenda” held at Sirikwa Hotel, Eldoret, by Kenya DAAD Scholars Association in partnership with the German Academic Exchange (DAAD), University of Nairobi on 08th -10th March 2019.
- Grant proposal writing workshop organized by the Directorate of Research and Postgraduate Studies held at University of Nairobi on 12th, January,2019 in Nairobi, Kenya
- Research and Academic writing boot camp held at the British Institute in Eastern Africa, Nairobi on 17th-18th November,2019
- Workshop on “The Role of Higher Education in the Electoral Process and Democratization of Politics in Kenya” held at Kisumu Hotel, Kisumu, by Kenya DAAD Scholars Association in partnership with the German Academic Exchange (DAAD), on 15th -16th June 2018.
- Participated in open webinar on “Gender Mainstreaming Strategies to Address Gender Inequality” organised by UN Women on Tuesday, Feb 21, 2017, 4:00 PM - 5:00 PM CET at the University of Nairobi, in Nairobi, Kenya
- Workshop on “Peer Educators Training on HIV, TB and Malaria prevention” held at Maseno University, by USAID APHIA (II) and Upendo Behavior Change Maseno- Kenya, on 31ST Jan 2008
- Workshop on “Peace and Character Development” held at Maseno University, Kisumu by Youth Federation for World Peace, on 15th November 2009.
- August 2007: Underwent 3-Weeks participated in a Peer Counseling Training Programme by Peer Educators Trainers Organization (UPETO) of Maseno University SDA group.
- September 2007: Gender and sexual violence, Positive horizons living with and management of HIV/AIDS, Responsible sexuality, Drug use and misuse –training conducted by Peer Educators Trainers Organization (UPETO) of Maseno University SDA group.
Regional & international Experience
Africa: Kenya, Tanzania, Egypt, South Sudan, Sudan, Ethiopia, Uganda, Rwanda, Zambia, Malawi, Ghana, Cameroon, and South Africa.
EVENTS, CONFERENCES AND WORKSHOPS ATTENDED AND MANAGED
- Participated and attended online via Zoom on Jun 24, 2020, 08:00 AM to Jun 25, 2020 08:00 AM: High-Level Virtual Forum on Women in Governance and Political Participation: Enhancing African Women’s Role in Leadership". The High-Level Virtual Forum on Women in Governance and Political Participation: Enhancing African Women’s Role in Leadership, convened under the theme, "Leveraging Women’s Leadership in the COVID-19 Response and Beyond" The WGPP initiative will be implemented in coordination with the Women Gender and Development Directorate (WGDD) and the Office of the Special Envoy on Women Peace and Security from the AUC as well as the United Nation Development Programme (UNDP), UN WOMEN, ECA and UNOAU from UN.
- Participated and attended Online via Webinar on 18th June 2020, 09:00 am EDT: Topic- Leveraging Inclusive Procurement amid COVID-19 webinar: The Women’s Empowerment Principles (WEPs) offer guidance to companies on how to become a gender-responsive company by promoting gender equality and women’s empowerment in the workplace, marketplace and community. The webinar showcased business’ role in following the gender-responsive procurement practices in times of COVID-19
- Participated and attended Online via Zoom on Wednesday, June 17th 12:00 to 1:30 p.m. EST –Topic: Supporting LGBTQ+ Youth in Virtual Spaces organized by Center for Multicultural & Global Mental Health
- Participated and attended Online via Zoom on 19 May 2020, 09:00 am EDT: Domestic Violence during COVID-19: Supporting Your Employees webinar: Lockdowns, social distancing and other restrictions have left millions of women and girls vulnerable to a growing shadow pandemic of domestic violence, cyber violence and exploitative grooming of children. The webinar showcased business’ role in caring for their employees working remotely from home in times of COVID-19
- Participated and attended the webinar on Domestic Violence and the Impact of COVID-19 on a Marginalized Population organized by Center for Multicultural & Global Mental Health-William James College
- Participated and attended in a Webinar on Jun 4, 2020, 02:00 PM Nairobi - Accelerating commitments, investments and action on addressing VAWG during and beyond COVID 19 organized by CREAWKENYA and UN WOMEN
- Participated in SDAHO Webinar on Thursday, June 4, 2020, at 11:00 AM CST: Sexual Assault and Domestic Violence Resources for Healthcare Professionals organized by South Dakota Association of Healthcare Organizations (SDAHO)
- On May 27th from 12:00 to 1:30 p.m. (EST) Participated in a Webinar event on Domestic Violence and the Impact of COVID-19 on a Marginalized Population with Huling Cai and Dawn Sauma. Event was organized Center for Multicultural & Global Mental Health -William James College
- On May 19, 2020 09:00 AM Eastern Time attended the Domestic Violence During COVID-19: Supporting Your Employees webinar- looking into how Lockdowns, social distancing and other restrictions have left millions of women and girls vulnerable to a growing shadow pandemic of domestic violence, cyber violence and exploitative grooming of children who have limited access to help. This was hosted virtually by We Empower Team.
- On 30 April 2020, 10:00 am EDT, Participated on virtual conference and workshop to discuss COVID-19 and Gender Equality: What Can the Private Sector Do? Webinar. This explored concrete ways that companies could support their employees, business partners and community members during COVID-19
- On May 14, 2020, | 9:00 am - 10:00 am EDT participated on a virtual conference and workshop to discuss Domestic Resource Mobilization: Country Strategies to Enhance Health Funding in Normal Times and Times of Crisis
- On 30 January 2019 at 10:00 am EST - Women Business Owners' Guide to Accessing Capital webinar on Wednesday, 30 January 2019 at 10:00 am EST. The event was organized by webinar by the EMPOWER Programme Team in collaboration with Alice and Black Girl Ventures. This looked into Leaders at the forefront of business and investment will share how emerging funding models, from corporate funds to crowdfunded pitch competitions, are increasing capital availability for women entrepreneurs and how concretely they can access capital.
- On 25 November - 10 December 2019 attended WE EMPOWER Programme meeting on #WeCommit to end violence and harassment in the world of work! during 16 Days of Activism calling on world leaders and business leaders to say
- August 2017- Participated in the Team that Led the Global Survey on Empowering the Girl Child- The proposed survey and the Girl Child” was opened on Empower Women. It focused on identifying new challenges and solutions for promoting the girl child's awareness of and their future participation in the social, economic and political life of their community. Contrary to quantitative surveys that tend is rigid and not very interactive plus user friendly, the Girl Child” survey was presented in visually appealing, easy-to-use and engaging format to optimize survey response rate.
- August 2019: Learning, Monitoring and Evaluation Framework Workshop for International Women’s Programme. Discussed the programmatic approach and key themes currently affecting the Kenyan woman. These discussions fed into the strategic plan and monitoring and evaluation framework for International Women’s Programme. The event held in Uganda