Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Manager, Card Systems
Kcb Bank Group
Nairobi, Nairobi Province, Kenya
03.2022 - Current
Keep IT systems updated to comply with Payment Association Standards and provisions of MIS reports
Monitor the communication links to Visa and MasterCard, and ATM, Mobile and Internet Banking Systems, and on communication/system failure liaise with engineers to solve problem.
Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and any other interfaced systems.
Ensure 24*7 availability of authorization system and any other systems as required by users.
Prepare and run the Direct Debit file for debiting cardholders.
Provide first level support for issues raised by system users and escalate to relevant parties when necessary
Produce report of provisions for bad and doubtful debts within cycles.
Ensure that Cardholder and Merchant statements are promptly sent via email and mail.
Provide operational assistance and guidance in IT related areas to card centre staff.
DAILY RESPONSIBILITIES
Perform system administration function for Card Centre so as to ensure system availability
Take System backup for Systems Continuity
Perform system upgrades and apply system patches promptly received from system vendors.
Reconcile Primeand Edit package reports and incase of rejections correct and place on VAP (Back office accounts systems)
Ensure successful running of End of Day and availability of produced reports on Issuing and Acquiring.
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