Summary
Overview
Work History
Education
Skills
Coding
Additional Information
Languages
Timeline
Generic

Allan Mwongera

Summary

Driven by a results-focused approach, I leveraged my project management and team leadership skills at Microsoft to enhance team performance and customer satisfaction. Spearheading the development of Modern Warfare and optimizing data analysis processes, I significantly contributed to business growth and operational efficiency, embodying a blend of strategic planning and effective communication.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience

Work History

Manager on Software Development

Microsoft
02.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Created a game called modern warfare that is played recently
  • Was once a manager on Data analyst but got shifted to the department of software
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Assistant Manager of Data Analyst

Microsoft
04.2014 - 02.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

No Degree -

Ongata Senior School
Nairobi

Master of Science - Computer And Information Sciences

Dublin City University
Ireland
08.2025

Bachelor of Science - Computer And Information Sciences

Catholic University
Nairobi, Nairobi Province, Kenya
09.2023

High School Diploma -

Catholic University
Nairobi
08.2019

Skills

  • Time Management
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Operations Management
  • Verbal and written communication
  • Staff Training and Development
  • Business Development
  • Negotiation
  • Financial Management
  • Problem-Solving

Coding

I am still teaching myself more about coding and progress so far I have helped my team to create and develop software and website. This software is about how to locate your phone by just saying one word or by clapping where the phone automatic rings itself to find out its location

However the software is short distanced where you and your phone should be around 5km within each other

Additional Information

I appreciate working with my employers where they have been good to me since I started. I would like to say thanks and to keep it up.

Languages

Spanish, French
Native language
French
Intermediate
B1
Spanish
Upper intermediate
B2

Timeline

Manager on Software Development

Microsoft
02.2019 - Current

Assistant Manager of Data Analyst

Microsoft
04.2014 - 02.2019

No Degree -

Ongata Senior School

Master of Science - Computer And Information Sciences

Dublin City University

Bachelor of Science - Computer And Information Sciences

Catholic University

High School Diploma -

Catholic University
Allan Mwongera