ALLAN MAKABILA

Customer Service

• Downloading emails and answering allocated enquiries within 24 hours and where necessary talking directly to clients and agents
• All communications with the clients or Agents which have been allocated.
• Building relationships through regular correspondence, updates and other methods.
• Constant dialogue with agents to assess their needs and improve the level of service provided to them.

Bookings

• Developing suitable safari itineraries through correspondence, including providing advice on what would best suit the client.
• Preparing an accurate quotation based on up to date rates for all requirements of the safari itinerary along with all relevant property/area information to assist the client in their decision.
• Co-ordinating safari services booked for clients, including confirmation and scheduling of these services.
• Ensuring all safari files are kept up to date with all correspondence to clients and suppliers.
• Issuing and processing of booking vouchers for required safari services.
• Preparing and updating a Service Confirmation Voucher with all the guests detailed information.

Operations

• Handover of the file to the Operations department ensuring that all is up to date with required services and communication to enable the services to be provided as confirmed with the client.
• Where necessary, acting as contact person for clients/agents throughout their safari and following up on any requirements or emergencies.
• Assisting Operations with the pre-trip review.

Accounts

• Preparing invoice requisitions for clients/agents for the safari services and following up to send the invoice and assist Accounts to ensure that payments are received in the time frame given; o Requesting.
• Checking & approving all invoices from suppliers to conform to the booked services.

• Diagnose the clients specifications and wishes and suggest suitable hotels & safari lodges are inline with clients budget.
• Ensure vouchers to hotels, lodges, flight & transport services are sent for confirmed safari services.
• Supply travelers with pertinent information on local weather
• Ensure that deposits for booked services are paid on time.
• Handle any complains that may arise from guests and follow up with the service providers to ensure the same is addressed.
• Receive invoices and counter check they are per the services booked and confirmed.
• Ensure that guests requests for change of accommodation and service booked is handled smoothly and ensure that the same are invoiced.

• Issue hotel, flight vouchers & reservation arrangement for confirmed guests services.
• Following up on confirmation of booking vouchers to ensure that the same are invoiced.
• Reconfirming guests flights tickets to ensure that dates and times booked are as per guests travel schedule.
• Propose safari packages to agents and direct clients as per their requests and budget
• Maintaining excellent relationships with suppliers
• Preparing files & itineraries with all the information and advance requesting of all services included in the programs.
• Ensure clients special requests especially on accommodation & room specifications are met by the service providers.
• Forward supplier invoices to accounts to make the necessary arrangements for payments.
• Making bulk block bookings with all the suppliers in line with the company and agent