Summary
Overview
Work History
Education
Skills
Timeline
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Allan Langat

Support Engineer

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

M-Pesa Support Engineer

Safaricom PLC
03.2022 - Current
  • Resolving incidents within the SLA
  • Automate tasks to ensure operational efficiency
  • Ensure all escalations are properly logged
  • Troubleshoots hardware and service issues
  • Prepare accurate and timely reports
  • Offer troubleshooting assistance to front facing customer executives support
  • Monitor and maintain payment services
  • Documentation and knowledge management
  • Filing reports regarding product problems
  • Lead issue tracking
  • Researching technical issues

Product Technology Engineer - Mobile Money

Huawei Technologies
01.2019 - 01.2022
  • Deliver the expansion of the M-Pesa mobile money platform: Software & Hardware Level.
  • Monitor, Troubleshoot & Report IT infrastructure KPI's to ensure to ensure 99.9% of service availability by predicting and mitigating issues through the analysis trends.

Education

Bachelor of Science - Computer Science

Kenyatta University
Nairobi, Kenya
04.2001 -

Skills

FinTech

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Timeline

M-Pesa Support Engineer

Safaricom PLC
03.2022 - Current

Product Technology Engineer - Mobile Money

Huawei Technologies
01.2019 - 01.2022

Bachelor of Science - Computer Science

Kenyatta University
04.2001 -

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Allan LangatSupport Engineer