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Dynamic Senior Executive with a proven track record at Paynearby, specializing in backend customer support and operational management. Excelled in resolving critical escalations and streamlining processes, enhancing efficiency and customer satisfaction. Skilled in fintech and banking, with a knack for leadership and strategic business planning.

Dynamic Customer Support Executive with proven expertise at Payactiv SDS-IT, recognized as a Top Performer. Skilled in complaint handling and customer relations, I excel in delivering empathetic support while managing high-stress situations. My proactive approach led to enhanced online reputation and positive customer feedback, driving trust and credibility for the brand.


Results-oriented Support Manager offering 12+ years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Self-motivated Product Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Knowledgeable with strong background in support management. Effectively led teams to enhance customer satisfaction and resolve technical issues swiftly. Demonstrated expertise in team leadership and problem-solving.
Experienced with managing support teams to deliver exceptional customer service. Utilizes problem-solving skills to address technical issues and improve support processes. Track record of maintaining high levels of customer satisfaction and team performance.

Results driven Product Support Manager and Technical Support Manager with 12+ years of experience primarily in Product support and IT Operations Management. Exhaustive experience in product support/Customer support/Technical Support, Fintech and Infrastructure domains. Hands-on experience in working with global partners from Fortune 500 Organizations. Deftness in setting out quality standards for various operational areas, implementing quality systems and procedures to facilitate a high-quality customer experience, while adhering to the SLA. Exceptional communication, presentation & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence.

Allan Langat

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M-Pesa Support Engineer

Product Technology Engineer - Mobile Money

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Bachelor of Science - Computer Science

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M-Pesa Support Engineer

Product Technology Engineer - Mobile Money

Bachelor of Science - Computer Science

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