ALLAN KARISA
Kaloleni,kilifi
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction.
Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities. Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.
Overview
5
5
years of professional experience
Work History
Housekeeper
Kilifi Bay Beach Resort
02.2022 - Current
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Waxed and polished wood furnishings to restore faded appearance.
- Sanitized all areas of the hotel lobby and public restrooms.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Reported any maintenance issues or damage to supervisors immediately.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Followed safety procedures when handling hazardous materials.
Housekeeping Attendant
Lake Naivasha Resort
09.2019 - 11.2021
- Assisted guests with requests related to housekeeping services.
- Maintenance and cleaning of public areas such as restrooms, dining rooms, and open areas.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Transported trash bags to designated disposal areas.
- Followed company uniform, performance and security policies with every job.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
Diploma - Hospitality And Tourism Management
MOMBASA COLLEGE OF PROFESSIONAL STUDIES
Mombasa, Kenya11-2018
High School Diploma -
Kinarani Secondary School
KIlifi ,Kenya11-2017
Skills
- Team collaboration
- Housekeeping
- Room sanitation
- Furniture polishing
- Deep cleaning
- Maintenance reporting
- Customer service
- Guest interaction
- Safety compliance
- Attention to detail
- Time management
Languages
Swahili
Native language
English
Advanced
C1
Timeline
Housekeeper
Kilifi Bay Beach Resort
02.2022 - Current
Housekeeping Attendant
Lake Naivasha Resort
09.2019 - 11.2021
Diploma - Hospitality And Tourism Management
MOMBASA COLLEGE OF PROFESSIONAL STUDIES
High School Diploma -
Kinarani Secondary School
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