Allan Bongo Muhutsu
Hospitality Service Expert
Nairobi,Kenya
Summary
Customer-focused Bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
22
22
years of post-secondary education
3
3
Certification
Work History
Bar Team Leader
Grey Fox Food and Beverage Service -Brute Argentinian Restaurant
Riyadh, Saudi Arabia
03.2024 - Current
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Maintained bar stocks, replenishing daily as necessary.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Engaged with over 20+guests on a daily basis to create positive rapport, encouraging loyalty and repeat visits.
- Created range of non-alcoholic signature mixed drinks for establishment guests.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Bartender
Grey Fox Food and Beverage Services -Clap Japanese Restaurant
Riyadh, Saudi Arabia
12.2022 - 02.2024
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Memorised orders in loud and busy environments to maintain speedy service leading to 10% sales at peak times
- Collected, washed and put away glassware between guests.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Prepared signature mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Supported serving staff with fast, accurate beverage preparation.
Bar Manager
Samaki Samaki Seafood and Jazz
Nairobi, Kenya
11.2021 - 12.2022
- Built loyal customer base by creating welcoming environment with top quality service.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions making sure of 100% accountability
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored bar expenses and operations to minimise costs.
- Led team to deliver outstanding hospitality operations.
- Guaranteed proper cash management, sales measurement and cash-up processes for 100% operational standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
Bar Manager
The Majlis Beach Resort
Lamu Island, Kenya
01.2021 - 11.2021
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions for 100% accountability
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored bar expenses and operations to minimize costs.
- Led team to deliver outstanding hospitality operations.
- Guaranteed proper cash management, sales measurement and cash-up processes for 100% operational standards.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance.
- Monitored and maintained stock levels for maximized efficiency and minimized waste.
- Ordered beverage and equipment stock by analyzing sales and customer trends.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Executed prompt, precise drinks service at high-capacity events, minimizing customer waiting times.
Bar Manager
Mawimbi Seafood Restaurant
Nairobi, Kenya
09.2019 - 10.2020
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Monitored and maintained stock levels for maximized efficiency and minimized waste.
- Built loyal customer base by creating welcoming environment with top quality service.
- Oversaw line cleaning and cellar management.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day 100% financial routines for cash and card transactions.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored bar expenses and operations to minimize costs.
- Led team to deliver outstanding hospitality operations.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance.
- Prepared rotas to achieve stable coverage while minimizing payroll costs.
- Executed prompt, precise drinks service at high-capacity events, minimizing customer waiting times.
- Planned staffing levels based on evolving service demands.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
Head Bartender
Lagri Glia Italian Restaurant
Malindi, Kenya
08.2014 - 08.2019
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Memorised orders in loud and busy environments to maintain speedy service and increase sales by 10% at peak times.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Bartender
Casino Malindi - Malindi Management Strategy
Malindi, Kenya
07.2012 - 07.2014
- Maintained bar stocks, replenishing daily as necessary.
- Welcomed guests with friendly conversation and fun atmosphere.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Memorised orders in loud and busy environments to maintain speedy service increasing sales by 10% at peak times.
- Collected, washed and put away glassware between guests.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Education
Bar Leadership and Negotiation Skills - Food and Beverage service
Diageo Bar Academy
Online Studies 06.2024 -
Bar Operation Procedure and Mixology - Food and Beverage service
Master Bar Academy (Affiliate to Diageo Bar School)
Mombasa, Kenya 01.2013 - 07.2013
Housekeeping Techniques - Hospitality Clean care Procedures
LTI Kaskazi Beach Hotel
Ukunda, Diani, Kenya 12.2004 - 06.2005
Kenya Certificate of Secondary Education - General Secondary School Education
Gede High School
Gede, Kenya 01.1999 - 11.2002
Kenya Certificate of Primary Education - General Primary School Education
Chilulu Primary School
Kaloleni, Kenya 01.1991 - 11.1998
Skills
- Strong communication
- Recipe development
- Reporting and documentation
- Ordering procedures
- Beverage preparation
- Inventory monitoring
- Hospitality service expertise
- Bar management
- Budget governing
- Cocktail knowledge
- F&B operations
- Employee training
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Certification
- Bartender and Mixology
- Beverage Service Manager
- Housekeeping Techniques
AWARDS,ACOMPLISHMENTS&HONOURS
- Best Employees of the Year ( Malindi Management Strategy) 2013
Languages
English
Native
Italian
Intermediate
Swahili
Native
References
References available upon request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bar Leadership and Negotiation Skills - Food and Beverage service
Diageo Bar Academy
06.2024 -
Bar Team Leader
Grey Fox Food and Beverage Service -Brute Argentinian Restaurant
03.2024 - Current
Bartender
Grey Fox Food and Beverage Services -Clap Japanese Restaurant
12.2022 - 02.2024
Bar Manager
Samaki Samaki Seafood and Jazz
11.2021 - 12.2022
Bar Manager
The Majlis Beach Resort
01.2021 - 11.2021
Bar Manager
Mawimbi Seafood Restaurant
09.2019 - 10.2020
Head Bartender
Lagri Glia Italian Restaurant
08.2014 - 08.2019
Bar Operation Procedure and Mixology - Food and Beverage service
Master Bar Academy (Affiliate to Diageo Bar School)
01.2013 - 07.2013
Bartender
Casino Malindi - Malindi Management Strategy
07.2012 - 07.2014
Housekeeping Techniques - Hospitality Clean care Procedures
LTI Kaskazi Beach Hotel
12.2004 - 06.2005
Kenya Certificate of Secondary Education - General Secondary School Education
Gede High School
01.1999 - 11.2002
Kenya Certificate of Primary Education - General Primary School Education
Chilulu Primary School
01.1991 - 11.1998
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