ALI WESONGA ISA
claims assistant
Summary
Energetic employee well-versed in strong communication, exceptional leadership and organizational skills. Independent problem solver with strong history of leading high-performance teams to meet or exceed objectives. Highly organized, detail oriented and thorough in completing work. Highly passionate about environmental conservation.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Claims Assistant
Kakuma Mission Hospital
Kakuma, Turkana
01.2023 - Current
- Handled all claims and communications within established service level agreements.
- Followed up on all client requests and verified resolution.
- Evaluated claims data and market trends for improved customer understanding.
- Achieved positive claim outcomes through careful case management.
- Determined insurance cover level and relevance for accurate claim assessments.
- Responded to telephone enquiries from clients, vendors and members of public.
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Created and maintained positive customer experiences, leading junior team members by example.
Health Records Assistant
Kakuma Mission Hospital
Kakuma, Turkana
07.2021 - 12.2021
- Compiled patient case notes, treatment histories and prescriptions for use in future appointments.
- Delivered records to healthcare providers, researching and retrieving lost or missing patient information.
- Prepared reports for performance review and improvement activities.
- Processed records in secure storage areas and systems to prevent unauthorised access.
- Updated patient healthcare records and scanned and attached documents to support modifications.
- Coded procedures using correct system and values to support recordkeeping and billing objectives.
- Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.
Hotel General Manager
Silga Lodge and Resort
Kakuma, Turkana
04.2021 - 07.2021
- Ensured financial success and progression of hotel through proper marketing and quality service delivery.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Recruited and onboarded new staff to meet performance standards.
Construction Site Supervisor
COSMOS Construction Company Limited.
Kakuma, Turkana County.
09.2020 - 03.2021
- Handled procurement of necessary materials and supplies within clear budgetary guidelines.
- Managed delivery and shipment of supplies required for projects.
- Administered budgets, tracked expenses and documented changes for accurate cost controls.
- Managed site safety and security to prevent intrusion, criminal activity, vandalism and risk to workers.
- Directed 6 projects according to schedule and quality demands.
- Updated managers on project progress for improved forward planning.
- Supervised ongoing construction works, verifying against specifications.
Sales and Customer Service Representative
Buzzline Communications Company Limited.
Kakuma., Turkana County
12.2015 - 08.2019
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved or escalated customer issues for high levels of satisfaction.
- Implemented strategies to retain and nurture long-term customer relationships.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Generated leads through proactive outreach and networking initiatives.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
Education
Bachelor of Science - Natural Resources Management
08.2011 - 08.2015
Skills
Estimations-Good at estimating costs and income
Updating information or records
Public relations
Leadership-supervising people or processes
Handling complaints, parent's, client's, customer's or citizen's
Communication skills, good in both written and oral
Planning, budgeting, goal setting and scheduling
Proficient in MS Office package
Accomplishments
Trained and supervised a team of 6 in national census data collection in 2019.
Managed to increase bed occupancy percentage from 40% to 70% within four months working as a Hotel Manager in Silga lodge and Resort.
Supervised the construction of 50 pit latrines to the specified quality and specifications within different locations in a period of four weeks.
Oversaw the growth of revenues in sales from Kshs. 2million to 6.5 million within 4 years in Buzzline communications limited
Timeline
Claims Assistant - Kakuma Mission Hospital
01.2023 - Current
Health Records Assistant - Kakuma Mission Hospital
07.2021 - 12.2021
Hotel General Manager - Silga Lodge and Resort
04.2021 - 07.2021
Construction Site Supervisor - COSMOS Construction Company Limited.
09.2020 - 03.2021
Sales and Customer Service Representative - Buzzline Communications Company Limited.
12.2015 - 08.2019
Egerton University - Bachelor of Science, Natural Resources Management
08.2011 - 08.2015