ALI WESONGA ISA

Work History

Kakuma Mission Hospital

Kakuma, Turkana

01.2023 - Current

Handled all claims and communications within established service level agreements.
Followed up on all client requests and verified resolution.
Evaluated claims data and market trends for improved customer understanding.
Achieved positive claim outcomes through careful case management.
Determined insurance cover level and relevance for accurate claim assessments.
Responded to telephone enquiries from clients, vendors and members of public.
Provided claims advice to clients, managing expectations and explaining claims processing timelines.
Created and maintained positive customer experiences, leading junior team members by example.

Kakuma Mission Hospital

Kakuma, Turkana

07.2021 - 12.2021

Compiled patient case notes, treatment histories and prescriptions for use in future appointments.
Delivered records to healthcare providers, researching and retrieving lost or missing patient information.
Prepared reports for performance review and improvement activities.
Processed records in secure storage areas and systems to prevent unauthorised access.
Updated patient healthcare records and scanned and attached documents to support modifications.
Coded procedures using correct system and values to support recordkeeping and billing objectives.
Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.

Silga Lodge and Resort

Kakuma, Turkana

04.2021 - 07.2021

Ensured financial success and progression of hotel through proper marketing and quality service delivery.
Directed staff schedules and rosters, optimising workforce efficiency.
Conducted staff appraisals and evaluations, fostering continuous improvement and development.
Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Managed customer service interactions, addressing concerns and preserving positive experiences.
Oversaw inventory and stock management, optimising levels for operational continuity.
Recruited and onboarded new staff to meet performance standards.

COSMOS Construction Company Limited.

Kakuma, Turkana County.

09.2020 - 03.2021

Handled procurement of necessary materials and supplies within clear budgetary guidelines.
Managed delivery and shipment of supplies required for projects.
Administered budgets, tracked expenses and documented changes for accurate cost controls.
Managed site safety and security to prevent intrusion, criminal activity, vandalism and risk to workers.
Directed 6 projects according to schedule and quality demands.
Updated managers on project progress for improved forward planning.
Supervised ongoing construction works, verifying against specifications.

Buzzline Communications Company Limited.

Kakuma., Turkana County

12.2015 - 08.2019

Assisted customers with varying questions using product knowledge and service expertise.
Resolved or escalated customer issues for high levels of satisfaction.
Implemented strategies to retain and nurture long-term customer relationships.
Handled customer complaints, providing appropriate solutions and recommending alternatives.
Generated leads through proactive outreach and networking initiatives.
Worked in collaboration with sales team to achieve collective targets and goals.
Monitored and reported on sales performance, identifying areas for improvement and growth.