Alice Wangari Naiya
Sales And Dispatching Coordinator
Githunguri,Kiambu County
Summary
Dynamic leader with a proven track record at Quality Meat Packers, enhancing operational efficiency and client satisfaction. Expert in logistics management and ERP systems, with exceptional coaching abilities. Achieved significant improvements in sales and dispatch operations, fostering strong client relationships and driving revenue growth through strategic planning and positive communication.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Sales and Dispatch Supervisor
Quality Meat Parkers
09.2022 - Current
- Supervised team of 97 employees and provided training focused on maximizing overall performance.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Directed dispatching, routing, and tracking of 24 fleet vehicles.
- Modernized communications systems, use of Enterprise Resource Planning systems (ERP) to improve productivity, reliability and efficiency.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Sales Supervisor
Quality Meat Packers
01.2019 - 09.2022
- Analyzed sales data to identify trends and areas for growth, recommending targeted strategies for improvement.
- Optimized sales workflows to significantly boost operational efficiency and client contentment.
- Fostered lasting client relationships by ensuring effective communication and consistent follow-up interactions.
- Managed CRM system, maintaining accurate records of customer interactions and sales activities.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Production Coordinator
Quality Meat Packers
09.2018 - 12.2019
- Completing quality work and maintaining schedules to consistently meet customer demand.
- Knowledgeable about quality control processes and efficient and troubleshooting causes of mechanical and production issues.
- Experienced with production and maintenance engineering, focusing on enhancing operational efficiency.
- Utilizes analytical skills and technical expertise to maintain high-performance standards.
- Sales and production professional equipped with comprehensive industry knowledge.
Education
Bachelor of Arts - Business Administration And Management
Kenyatta University
Nairobi, Nairobi Province, Kenya 09.2012 - 12.2016
High School Diploma -
TUMU TUMU GIRLS HIGH SCHOOL
Nyeri, Nyeri District, Kenya 05.2001 -
GED -
GATEWAY ACADEMY
GITHUNGURI 05.2001 -
Skills
Positive communication skills
Coaching and onboarding
Transportation coordination
Logistics management and Route planning
Knowledgeable in ERP enterprise resource planning
Proficiency in ERP and CRM
Database updates and management
Multitasking and organization
Regulatory compliance awareness
Certification
Effective management
Timeline
Occupational Safety
09-2024
FSSC 22000 Version 6
04-2024
Effective management
08-2023
Sales and Dispatch Supervisor
Quality Meat Parkers
09.2022 - Current
Sales Supervisor
Quality Meat Packers
01.2019 - 09.2022
Production Coordinator
Quality Meat Packers
09.2018 - 12.2019
Bachelor of Arts - Business Administration And Management
Kenyatta University
09.2012 - 12.2016
High School Diploma -
TUMU TUMU GIRLS HIGH SCHOOL
05.2001 -
GED -
GATEWAY ACADEMY
05.2001 -
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