ALICE MUTHONI NYUMU

Property Manager

Knight Frank Kenya Limited

01.2016 - 01.2023

Rent collection.
Collection and administration of service charge.
Preparation of annual budgets for service charge.
Lease management and lease renewals
Ensure tenants are fulfilling their lease obligations.
Management of tenants’ and client’s relations.
Attend regular set management meetings and conference calls.
Recruitment and management of property staff including the caretaker, internal security personnel, CCTV controllers, K9 dog unit staff etc.
Preparation of periodic management reports
Reconciliation of tenants’ accounts
Regular inspection of the assigned property to ensure the highest level of housekeeping together with the co-ordination of works as required.
Monitoring and following up on any defects and ongoing maintenance of the assigned properties.
Attend to client and tenants’ service requests promptly.
Co-ordinate all maintenance works by issuing work orders to the approved service providers.
Liaise with the procurement and the maintenance team to call tenders for works as required.
Provide recommendations for maintenance works and any capital expenditure.
Liaise with the procurement and the maintenance team to call tenders for maintenance agreements as requested.
Ensure timely payment of suppliers
Formulate annual minor works budget and program and carry out works to the agreed program.
Assess and advise managers of any issue/s of significance or matters that may be controversial.
Regular and frequent feedback to management on all issues in the assigned property.
Adhere to the company's integrated Management system procedures for OSHA 2007.
Ensure contractors are complying with all company's procedures such as OSHA 2007, Risk management, sign in, and safe work statements.
Identifying OH&S needs and provide recommendations.
Apply OH & S legislation to the workplace.
Undertake risk assessments and workplace inspections.
Co-ordinate OH & S policies/procedures/processes
Coordination of security elements
Manage tenants’ and visitors’ parking
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Introduced prospective tenants to types of units available and performed tours of premises.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Followed up on delinquent tenants and coordinated collection procedures.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Coordinated with legal counsel to resolve tenant disputes.
Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
Developed comprehensive emergency response plan, improving preparedness for unexpected events.
Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Enhanced security measures, significantly reducing incidents on property premises.
Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Fostered positive relationships with tenants and property owners, leading to high retention rates.
Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Improved community engagement by organizing tenant appreciation events and feedback sessions.
Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
Conducted regular property inspections to preemptively identify and address maintenance needs.
Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
Conducted regular inspections of both interior and exterior of properties for damage.
Delivered emergency 24-hour on-call service for tenants on building issues.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Kept properties in compliance with local, state, and federal regulations.
Collected and maintained careful records of rental payments and payment dates.
Responded to Common Area Maintenance (CAM) inquiries.
Communicated effectively with owners, residents, and on-site associates.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Maximized rental income while minimizing expenses through effective planning and control.
Coordinated appointments to show marketed properties.
Generated professional networks by engaging in professional, industry and government organizations.
Generated leads for sales and rental properties through cold calls and referrals.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Summary

Overview

Work History

Property Manager

Property Management Intern

Property Valuation Attaché

Education

BA Bachelor of Real Estate and Property Management - Second Class Upper Honor’s

Kenya Certificate of Secondary Education - B Plain

Kenya Certificate of Primary Education - A Plain

Skills

Certification

Affiliations

Timeline

Property Manager

Property Management Intern

Property Valuation Attaché

BA Bachelor of Real Estate and Property Management - Second Class Upper Honor’s

Kenya Certificate of Secondary Education - B Plain

Kenya Certificate of Primary Education - A Plain

PERSONAL ATTRIBUTES

Work Availability

References

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