Alice Ochieng
Sales Representative
Nairobi
Summary
PROFILE SUMMARY An experienced and reliable Business Administration professional with extensive experience handling roles in customer service and sales. I have strong dedication to helping customers resolve issues, cultivating a positive image of the company and excelling in both team environments and alone. Additionally, I have proven ability to listen attentively, solve problems quickly and efficiently create high-quality professional relationships with customers. I am fully committed to following company procedures and winning loyal customers. My aim is to gain a suitable position wherein my customer service and Business Administration skills will make a notable contribution towards the growth of the organization.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Shop Manager
Heel to toe limited
Nairobi
10.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Created Bills of Material from drawings to supply shop with required materials.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Representative
Fones Direct Limited
11.2014 - 11.2020
- Generating leads
- Meeting or exceeding sales goals
- Negotiating contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions and negotiations
- Coordinating sales efforts with marketing programs
- Understanding and promoting company programs
- Preparing and submitting sales contracts for orders
- Visiting clients and potential clients to evaluate needs or promote products and services
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability.
Secretary
DS MAX (K) LTD
04.2013 - 11.2013
- Organising and servicing meetings
- Filing
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing and collating reports
- Managing databases
- Implementing new procedures and administrative systems
- Coordinating mail-shorts and similar publicity tasks
- Acting as a receptionist – meeting and greeting clients
Cashier / Customer Care
Innscor Kenya Limited
01.2011 - 03.2013
- Tactfully dealt with customers who had complains in regards of the service quality or any other complains
- Informed customers about ongoing promotions using sales techniques
- Aimed to achieve good customer relation by providing quality service to ensure repeat business
- Participated in the mid and end month stock taking
- Reconciled transactions at the time set by the supervisors
- Received cash from customers and ensured it was receipted properly
- Signed banking slips
- Ensured availability and correct handling of the petty cash
- Monitored actions of customers to ensure that healthy and safety standards and liquor regulations were obeyed
- Made sure that front counter equipments and systems were operating.
Field Coordinator
Africa Population and Health Research Centre, APHRC
01.2009 - 01.2010
- Interviewed people
- Coordinated the delivery of project materials across multiple field sites
- Ensured that data collection and data management was secure, standardized and of high quality
- Lead groups of field officers in field work and monitored their progress
- Lead by example by upholding the Code of Conduct, prioritizing health and safety and acting professionally at all times.
Education
Diploma - Business Administration
Technical University of Kenya
Kenya 01.2012 - 01.2015
Certificate in Computer Packages -
Keri Residence Computer Training College
Kenya 02.2008 - 01.2008
Kenya Certificate of Secondary Education -
St. Paul’s Secondary School
Kenya 01.2004 - 01.2007
Skills
AND COMPETENCIESAdministrative Management: Knowledgeable in operating policies, lean initiatives and processes asWell as assisting in management of operational policy and procedures, office facilities, general officeAdministration and implementation of a preventive maintenance program to minimize cost andMaximize use of assetsSales and Marketing: Experienced in carrying out marketing activities where I have marketed newProducts to our clients and ensured that customer satisfaction and retention is retained I also follow upOn the sales process by gathering customer information and providing basic information about servicesAccounting: Acquired knowledge and experience in key principles of accounting for example bankReconciliations, petty cash management, managing of account books, general ledger management andAccounts balancingRelationship Management: Ability to build loyalty by providing support to the organization throughRegular visits, accurate communication, problem solving, specialized advice and fair tradeCustomer Relations: Knowledge of and skilled in principles and processes for providing customer andPersonal services This includes customer needs assessment, meeting quality standards for services, andEvaluation of customer satisfactionOffice Administration: Ability to manage the daily running of office operations, employeeManagement, managing the fixed assets register and facilitating stock checks on a regular basisBusiness development: Capacity to identify business opportunities by introducing company productsThereby increasing the revenue opportunity within each customer’s business portfolioTelephone Etiquette: Excellent telephone etiquette with an ability to speak to all customers respectfullyAnd treating them well enough to ensure their satisfaction is maintainedCommunications: Experienced in interacting well with clients in a clear and concise manner, expressingIdeas accurately and ensuring professional communication is maintained with customersOrganization skills: A very organized individual with ability to juggle many duties at the same timeAnd ensuring that the daily running of the office goes on smoothly by coordinating all the necessaryProcesses to that will lead to thisICT Competence: Knowledge in dealing with MS suites including the internet and emails Proficient inHandling computer applications
Relationship building
Teamwork and Collaboration
Additional Information
- PERSONAL DETAILS , Year of birth: 9th April 1990
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shop Manager
Heel to toe limited
10.2021 - Current
Sales Representative
Fones Direct Limited
11.2014 - 11.2020
Secretary
DS MAX (K) LTD
04.2013 - 11.2013
Diploma - Business Administration
Technical University of Kenya
01.2012 - 01.2015
Cashier / Customer Care
Innscor Kenya Limited
01.2011 - 03.2013
Field Coordinator
Africa Population and Health Research Centre, APHRC
01.2009 - 01.2010
Certificate in Computer Packages -
Keri Residence Computer Training College
02.2008 - 01.2008
Kenya Certificate of Secondary Education -
St. Paul’s Secondary School
01.2004 - 01.2007