Alice Ochieng
Sales Representative
Nairobi
Summary
PROFILE SUMMARY An experienced and reliable Business Administration professional with extensive experience handling roles in customer service and sales. I have strong dedication to helping customers resolve issues, cultivating a positive image of the company and excelling in both team environments and alone. Additionally, I have proven ability to listen attentively, solve problems quickly and efficiently create high-quality professional relationships with customers. I am fully committed to following company procedures and winning loyal customers. My aim is to gain a suitable position wherein my customer service and Business Administration skills will make a notable contribution towards the growth of the organization.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Shop Manager
Heel to toe limited
Nairobi
10.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Created Bills of Material from drawings to supply shop with required materials.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Representative
Fones Direct Limited
11.2014 - 11.2020
- Generating leads
- Meeting or exceeding sales goals
- Negotiating contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions and negotiations
- Coordinating sales efforts with marketing programs
- Understanding and promoting company programs
- Preparing and submitting sales contracts for orders
- Visiting clients and potential clients to evaluate needs or promote products and services
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability.
Secretary
DS MAX (K) LTD
04.2013 - 11.2013
- Organising and servicing meetings
- Filing
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing and collating reports
- Managing databases
- Implementing new procedures and administrative systems
- Coordinating mail-shorts and similar publicity tasks
- Acting as a receptionist – meeting and greeting clients
Cashier / Customer Care
Innscor Kenya Limited
01.2011 - 03.2013
- Tactfully dealt with customers who had complains in regards of the service quality or any other complains
- Informed customers about ongoing promotions using sales techniques
- Aimed to achieve good customer relation by providing quality service to ensure repeat business
- Participated in the mid and end month stock taking
- Reconciled transactions at the time set by the supervisors
- Received cash from customers and ensured it was receipted properly
- Signed banking slips
- Ensured availability and correct handling of the petty cash
- Monitored actions of customers to ensure that healthy and safety standards and liquor regulations were obeyed
- Made sure that front counter equipments and systems were operating.
Field Coordinator
Africa Population and Health Research Centre, APHRC
01.2009 - 01.2010
- Interviewed people
- Coordinated the delivery of project materials across multiple field sites
- Ensured that data collection and data management was secure, standardized and of high quality
- Lead groups of field officers in field work and monitored their progress
- Lead by example by upholding the Code of Conduct, prioritizing health and safety and acting professionally at all times.
Education
Diploma - Business Administration
Technical University of Kenya
Kenya 01.2012 - 01.2015
Certificate in Computer Packages -
Keri Residence Computer Training College
Kenya 02.2008 - 01.2008
Kenya Certificate of Secondary Education -
St. Paul’s Secondary School
Kenya 01.2004 - 01.2007
Skills
AND COMPETENCIESundefined
Additional Information
- PERSONAL DETAILS , Year of birth: 9th April 1990
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shop Manager
Heel to toe limited
10.2021 - Current
Sales Representative
Fones Direct Limited
11.2014 - 11.2020
Secretary
DS MAX (K) LTD
04.2013 - 11.2013
Diploma - Business Administration
Technical University of Kenya
01.2012 - 01.2015
Cashier / Customer Care
Innscor Kenya Limited
01.2011 - 03.2013
Field Coordinator
Africa Population and Health Research Centre, APHRC
01.2009 - 01.2010
Certificate in Computer Packages -
Keri Residence Computer Training College
02.2008 - 01.2008
Kenya Certificate of Secondary Education -
St. Paul’s Secondary School
01.2004 - 01.2007
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