Alice Wangoi
Mombasa
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level admin position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Kilifi Coffee Company
03.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Front Desk Assistant
Vipingo Ridge Ltd
09.2021 - 02.2022
- Received, screened and routed incoming calls.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Handling of emails
Tourism Officer
County Government Of Kilifi -Tourism Department
06.2021 - 09.2021
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Data entry of Funds application
- Assisting in profiling tourism attraction sites
- Assist in drafting departmental reports
- Providing secretarial and administrative duties to the directorate
Proshop Attendant
Rainbow Projects Ltd
09.2019 - 02.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Arranging golf matches
- Assisting with sales at the golf shop
Education
Bachelor's In Business And Economics - Hospitality And Tourism Management
Pwani University
Kilifi, Kenya 05.2022
Certificate - High School
Aic Kibomet Secondary School
Kitale 12.2014
Skills
- Credit Card Transactions
- Hospitality Service Expertises
- Leading Employees
- Team Player
- Resolving Complaints
- Ordering Procedures
- Standardized Recipes
- Inventory Management
- Billing and Payment Processing
- Team Leadership
- Ability to Adapt
- Suggestive Selling
- Operation and Control
- Communications Strategies
- Guest Satisfaction
- Records Management System
- Mail Management
- Data Entry Documentation
- Labor Relations
- Excel Spreadsheets
- Cash Deposit Preparation
- Employee Training
- Back Office Operations
Certification
- Driving license
- Recommendations letters
Timeline
Barista
Kilifi Coffee Company
03.2022 - 02.2023
Front Desk Assistant
Vipingo Ridge Ltd
09.2021 - 02.2022
Tourism Officer
County Government Of Kilifi -Tourism Department
06.2021 - 09.2021
Proshop Attendant
Rainbow Projects Ltd
09.2019 - 02.2020
Bachelor's In Business And Economics - Hospitality And Tourism Management
Pwani University
Certificate - High School
Aic Kibomet Secondary School
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