Alice Wangari
Financial Recovery Specialist
LIMURU,Kenya
Summary
Highly motivated Financial Recovery Specialist with five years of experience in the banking industry. Adept at identifying delinquency trends, analyzing customer accounts, and implementing effective collection strategies to maximize recoveries while adhering to all regulatory guidelines. Eager to leverage the skills to contribute to a positive customer experience while maximizing collections for Dubai Islamic Bank.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Credit Monitoring and Collections
Equity Bank
Kenya
8 2021 - Current
- Managing a portfolio of over 5000 delinquent accounts, consistently meeting or exceeding monthly collection targets.
- Maintaining average PAR of at most 2% within my allocation.
- Recovering at least 98% of arrears as allocated.
- Maintaining 100% accurate contact information and case notes in CRM systems
- Promoting financial well-being by offering savings and investment advice and solutions to clients.
- Contributing to proposal development efforts by defining appropriate indicators that align with project objectives and funder expectations.
- Evaluating current processes to develop improvement plans.
- Producing detailed and relevant reports for use in making business decisions.
- Leveraging digital monitoring and evaluation solutions to optimize data management processes, improving overall reporting accuracy and timeliness.
- Detecting fraudulent loans and transactions and escalating them appropriately.
Relationship Officer, Sales
Equity Bank
Kenya
08.2020 - 08.2021
- Exceeded sales targets by 120% for new payment channels including pay bills, billers, applications and Equitel sim cards
- Successfully acquired at least 100 new high-net-worth client relationships.
- Maintained 95% customer retention for wealth management services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Networked to identify potential new clients and expand geographic territories.
Relationship Officer, Operations
Equity Bank
Kenya
08.2019 - 08.2020
- Achieved 99.9% accuracy rate in customer account transactions.
- Promoted bank products and services to customers, resulting in 20% increase in new account openings and 15% increase in enrollment in online banking services.
- Consistently received high praise from customers for resolving account discrepancies quickly and efficiently
- Maintained zero-tolerance policy for cash discrepancies.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and strong focus on meeting client expectations.
- Trained and mentored new tellers on banking procedures, customer service best practices, and compliance standards.
Education
MBA - Strategic Management
Kenyatta University
Kenya 01.2023 - 07.2024
Bachelor of Science - Biomedical Science And Technology
Egerton University
Kenya 09.2015 - 12.2019
Fraud Prevention -
OXFORD HOME STUDY CENTER
Some College (No Degree) - Cyber Security
ISC2
Some College (No Degree) - Data Analysis
EDX
Skills
Analytical Skills
Market Research
Risk Assessment
Skip Tracing
Call center experience
Persuasion techniques
Credit Control
Data Security
Report Analysis
References
- Mr. Hillary Chewen, Operations manager, Equity bank Kenya Ltd, Narok branch, +254 724 845059, Hillary.Chewen@equitybank.co.ke
- Evans Miranga, Branch manager, Equity bank Kenya Ltd, Naivasha branch, +254 724 660487, evans.miranga@equitybank.co.ke
- DR Elijah Lelmen, COD, department of biochemistry and molecular biology, Egerton university Njoro campus, elijahlek@gmail.com
Timeline
MBA - Strategic Management
Kenyatta University
01.2023 - 07.2024
Relationship Officer, Sales
Equity Bank
08.2020 - 08.2021
Relationship Officer, Operations
Equity Bank
08.2019 - 08.2020
Bachelor of Science - Biomedical Science And Technology
Egerton University
09.2015 - 12.2019
Credit Monitoring and Collections
Equity Bank
8 2021 - Current
Fraud Prevention -
OXFORD HOME STUDY CENTER
Some College (No Degree) - Cyber Security
ISC2
Some College (No Degree) - Data Analysis
EDX
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