ALICE WAMBUI KAMAU

A highly motivated and well organised professional with over 3 years’ experience providing exceptional customer service. Committed to providing a quality, bespoke service that is second to none. A multi-skilled, key team player possessing a wealth of multi-disciplinary skills including customer care and sales. My goal is to become a valuable mutual asset by providing efficient customer service expertise that will contribute to organizational success and develop my skill set further.

Friendly Agent with commitment to developing, qualifying, and managing leads to increase new business. Competitive with passion for driving revenue and profit for companies in industry.

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

Dedicated clearing and forwarding agent with a focus on client relations and issue resolution. Skilled in managing customs procedures and ensuring compliance, resulting in streamlined operations and improved customer experiences.

Dynamic professional with a strong background in customer service and logistics. Known for exceptional listening skills and innovative solutions that enhance operational efficiency. Eager to leverage expertise in customs procedures to drive client satisfaction and service excellence.

• Mr. Kinuthia, Manager, Umoja Supermarket, +254 (0) 716618274
• Jane Wanjiru, Superviser, Mojos Lodge, +254 (0) 702052735

• Excellent at dealing with people from all walks of life and can relate with them by handling them professionally and serving them accurately and in a timely manner.
• Effective communication skills along with the ability to develop and maintain positive relationships with staff and other stakeholders.
• A commitment to providing excellent service to visitors and co-workers who need information or direction.
• Strong listening skills that allow those who I interact with to feel valued and not ignored when they need something.
• Effective time management skills, allowing me to manage multiple deadlines.
• Eager to learn new things and digest important information to help me do my job better.
• Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line.
• Can handle criticism, put-downs, arrogance, persistence or patronising behaviours.
• Professional and friendly at all times with great energy and enthusiasm.
• Able to create a positively memorable service experience.