Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

ALICE OCHIENG

IT TECHNICIAN
Kisumu
ALICE OCHIENG

Summary

- Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

- Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position. Ready to help team achieve company goals.

Overview

26
years of post-secondary education
20
Certifications
1
Language

Work History

EDUCATION SECTOR
KISUMU

IT Technician
04.2023 - Current

Job overview

  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks.
  • Linked computers to network and peripheral equipment.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Set up and maintained user accounts and client access.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Recovered critical information from data back ups to restore functionality.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Recommended new and replacement hardware and software purchases.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Executed technology implementation projects with minimal downtimes and business disruptions.

Education

St. Mark’s Secondary School

ICT
01.2011 - 05.2023

University Overview

KCA University

Bachelor Degree from Information Technology

University Overview

Greentech Institute of Computer Studies

K.C.P.E)
01.2009 - 04.2010

University Overview

Attained grade C+ WORKSHOP ATTENDED

Rechase Institute of Business Studies

K.
01.2009 - 04.2010

University Overview

Attained grade C plain

Kochogo High School

Kenya Certificate of Secondary Education
01.2005 - 04.2008

University Overview

Kandiege Primary School

Kenya Certificate of Primary Education
01.1996 - 04.2003

University Overview

Skills

Help Desk Operations

Desktop Technical Support

Application installations

Peripheral maintenance

Helpdesk services

Desktop and laptop installations

Technical Support

Certification

A) Certificate course in Computer covering the following packages

Timeline

IT Technician
EDUCATION SECTOR
04.2023 - Current
St. Mark’s Secondary School
ICT
01.2011 - 05.2023
Greentech Institute of Computer Studies
K.C.P.E)
01.2009 - 04.2010
Rechase Institute of Business Studies
K.
01.2009 - 04.2010
Kochogo High School
Kenya Certificate of Secondary Education
01.2005 - 04.2008
Kandiege Primary School
Kenya Certificate of Primary Education
01.1996 - 04.2003
KCA University
Bachelor Degree from Information Technology
04.2022
ALICE OCHIENGIT TECHNICIAN