Summary
Overview
Work history
Education
Skills
ACHIEVEMENTS
Languages
Timeline
Receptionist

ALICE NJENGA

NAIROBI,NAIROBI

Summary

Accomplished professional with extensive expertise in communication, customer service, and Project management. Demonstrates exceptional leadership aptitude and proficiency in sales methodologies, digital marketing tools, and business automation. Adept at handling key accounts, managing sales funnels, and achieving targets through tactical selling techniques. Skilled in travel logistics, including flight booking expertise and knowledge of visa procedures. Proficient in using Salesforce software and other customer relationship management tools to enhance client relations and retention. Committed to continuous improvement and career growth within the travel industry.

Compassionate individual eager to contribute positively to local communities. Proven abilities in communication and teamwork, coupled with organisational skills. Dedicated to making meaningful difference and fostering community growth. Project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, streamline processes, and drive Project success through strong communication and problem-solving skills. Adept at managing stakeholder expectations and mitigating risks to ensure Project alignment with business objectives.

Knowledgeable tour operation professional with extensive experience in hospitality coordination. Used expert market understanding to create high-demand holiday packages for maximized profit. Negotiated fair prices with resort and transport providers to achieve budget goals.

Overview

10
10
years of professional experience

Work history

Community Volunteer worker

Underprivileged Nairobi
NAIROBI, Nairobi Province
01.2022 - Current
  • Distributes food donations for the benefit of less privileged families.
  • Organises sports tournaments, encouraging active lifestyles amongst residents.
  • Offers tutoring services after school hours for improved academic performance.
  • Collaborates with local schools, ensuring education access for all children.
  • Develops fun, educational activities with focus on life skills.
  • Ensures a clean and safe living space, contributing to good health and safety measures.
  • Promotes personal hygiene practices among children enhancing their daily routines.
  • Enhances overall wellbeing of children by organising regular health check-ups.
  • Teaches basic life skills such as cooking and cleaning to build independence.
  • Handles administrative tasks effectively whilst maintaining records up-to-date.
  • Liaises with social workers and government officials for regulatory compliance.
  • Coordinates with staff to establish nurturing environment for orphans.
  • Participates in therapy sessions alongside professionals providing mental health support.
  • Provides emotional support to children by listening and offering comfort.
  • Assists in daily operations for smooth running of orphanage.
  • Encourages self-esteem and independence, mirroring positive interactions and modelling social integration.
  • Promotes learning and curiosity, helping school-aged children with homework and school projects.
  • Supports children with compassionate care during times of loss and displacement.
  • Organizes and participated in fundraising events to raise funds for volunteer programmes and initiatives.
  • Wrote monthly newsletters highlighting key accomplishments of the community.

TOUR GUIDE AND CONSULTANT

WhiIenAfrica Safaris
Nairobi, Nairobi Province
03.2018 - 03.2025
  • Source, Liaise and Advise clients on suitable options for domestic and international destinations, tours, accommodation, transport, insurance and fares
  • Prepare customized itineraries to suit clients ‘preferences and budget
  • Make and confirm bookings
  • Keep tours moving on schedule while still being considerate to guests
  • Streamline booking processes to facilitate swift and easy reservation for clients.
  • Achieve high customer satisfaction by providing detailed information and assistance on various tours.
  • Assist clients throughout their journey, delivering top-notch customer service.
  • Kept abreast with latest tourism trends to incorporate into company's services-keeping us competitive.
  • Enhance tour offerings with innovative and engaging activities to attract new customers.
  • Conduct comprehensive research on various destinations for improved tour planning.
  • Handle all necessary paperwork related to visas or entry requirements-reducing hassle for clients.
  • Negotiate favourable contracts with service providers resulting in cost savings for the company without compromising quality of service.
  • Develop itineraries that catered to different age groups and interests-increasing market reach.
  • Coordinate logistics efficiently during each tour, ensuring smooth operations.
  • Manage complex travel arrangements for diverse client groups, ensuring seamless experiences.
  • Collaborate closely with hotels and transport companies for coordinated services.
  • Foster a welcoming environment for guests, leading to repeat business.
  • Set targets for seasonal holiday and tour sales to achieve revenue goals.
  • Use destination knowledge to enhance customer trips with local recommendations.
  • Calculate competitive tour quotes to increase bookings and grow revenue.
  • Market holidays and tours through travel agents and online booking sites.
  • Research resorts and destinations ahead of tour planning to assess suitability for customer bases.
  • Produce physical and online brochures showcasing tour package information.
  • Create and communicate clear, detailed itineraries ahead of travel.

PROJECT MANAGER

LACC Foundation
01.2022 - 03.2023
  • Manage data in spreadsheets and reports
  • Research on ON current need in the community and orphanages
  • Work with local community to actualize self-supporting ideas
  • Plan and create visit schedules for international missionaries
  • Manage finances
  • Ensure stakeholder satisfaction
  • Strengthened stakeholder relationships through regular updates and clear communication.
  • Managed budgets diligently, controlled unnecessary expenditure on projects.
  • Led cross-functional teams to achieve project goals on time.
  • Ensured effective resource allocation with meticulous project scheduling.
  • Expedited issue resolution to minimise delays in project timelines.
  • Developed comprehensive project plans for successful execution and delivery.
  • Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
  • Promoted team collaboration for more innovative solutions in projects.
  • Delivered products and services in line with agreed arrangements and contracts.
  • Implemented organisational policies for smooth service delivery.
  • Organised travel accommodations for clients with air or train transport and overnight bookings.

Communication Officer

Elephants Neighbour's Centre
03.2019 - 01.2022
  • Write, Edit and distribute content including publications, website content and other marketing materials that communicate the organization's products and activities
  • Respond to queries, arrange interviews and act as company's image
  • Interact with the public and establish productive relationships with key stakeholders and policy makers
  • Organised successful PR events, raising company's industry reputation.
  • Developed compelling content, enhancing company's online presence.

UPCOUNTRY AND REGIONAL SALES EXECUTIVE

CLIQUE LIMITED
10.2016 - 01.2019
  • Cold called up to 10 potential customers per day, exceeding department target by 20%.
  • Fostered long-term relationships with customers, resulting in repeat business.
  • Developed strategies for improved market share and product placement.
  • Strategised promotional activities, leading to increased sales.
  • Negotiated contracts with vendors to secure advantageous terms.
  • Attended industry events, reinforcing the company's presence within the sector.
  • Coordinated logistics, ensuring timely delivery of products to clients.
  • Identified new prospects through area surveys ,visits and attending industry events and forming a work a relationship through free consultation, boosting the region's sales by over 50%.
  • Realised revenue opportunities, coordinating sales efforts with marketing activity to ensure maximal visibility.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Managed client relationships from early stages of sales process through to post-sales
  • Understood customer needs to craft exceptional sales journeys.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Established and maintained positive, profitable client relationships through superb communication.

TOURISM AND COMMUNITY ENGAGEMENT OFFICER

SHIMBA HILLS NATIONAL RESERVE
Kwale, Kwale District
10.2014 - 03.2016
  • Work closely and develop long lasting relationships with local stake holders, volunteers and friends of the park in providing and making improvement to high quality, managed and an all-inclusive park
  • Encourage visitors to get involved with park as well as community projects
  • Provide guidance, support and develop collaborative working opportunities going the extra mile to help the community
  • Prepare visitors with information about the park and its neighbours
  • Initiated educational seminars, increased awareness of environmental sustainability practices.
  • Developed partnership programmes for strengthened community relations.
  • Enhanced public understanding of organisational objectives through regular communication.

Education

Diploma - Tourism and Hospitality Management

Kenya Wildlife Training Institute

Skills


  • Project management
  • Community development
  • Tactical selling techniques
  • Marketing and sales experience
  • Communication proficiency
  • Customer Service
  • Brand development and messaging
  • Strategic prospecting
  • Lead generation
  • Excel proficiency
  • Customer retention tactics
  • Brand development


ACHIEVEMENTS

Clique limited

-Successfully opened up the regional and upcountry market

Elephant Neighbours Centre

-Successfully led campaigns and fundraising towards elephant conservation.

LACC Foundation

-Executed all the projects in Nairobi as the client needed.

WhileInAfrica Safaris

-Hundreds of successful tours and trios conducted around East Africa.


Languages

English
Native
Swahili
Native
Japanese
Intermediate

Timeline

Community Volunteer worker

Underprivileged Nairobi
01.2022 - Current

PROJECT MANAGER

LACC Foundation
01.2022 - 03.2023

Communication Officer

Elephants Neighbour's Centre
03.2019 - 01.2022

TOUR GUIDE AND CONSULTANT

WhiIenAfrica Safaris
03.2018 - 03.2025

UPCOUNTRY AND REGIONAL SALES EXECUTIVE

CLIQUE LIMITED
10.2016 - 01.2019

TOURISM AND COMMUNITY ENGAGEMENT OFFICER

SHIMBA HILLS NATIONAL RESERVE
10.2014 - 03.2016

Diploma - Tourism and Hospitality Management

Kenya Wildlife Training Institute

Similar Profiles

Create profile
ALICE NJENGA