Summary
Overview
Work History
Education
Skills
Trainings Attended
References
Projects
Affiliations
Timeline
Generic

ALICE MUTHAMI

Nairobi

Summary

Electrical design, Business Development and Small Medium Enterprises’ Customer Service Engineer. Holder of a Bachelor’s Degree in Electrical and Electronics Engineering. 10 Years’ experience in Electrical schemes design for Individual, group and capital works authority schemes, business development initiatives, customer service and other support roles. Strong leadership and communication skills with the ability to engage across functions and teams to ensure tasks are completed from end to end. Currently taking a masters in Project Planning and management.

Overview

14
14
years of professional experience

Work History

Customer Service SME Engineer

Kenya Power
04.2019 - Current
  • Support management on daily customer service and support tasks such as resolution of emerging technical issues and queries raised by clients regarding Kenya Power products
  • Coordinating and managing upcoming service enhancement projects targeting Small Medium Enterprises; such as the Advanced Metering Infrastructure.
  • Target customer satisfaction by promptly addressing and resolving technical issues.
  • Collaborate with cross-functional teams to improve overall company performance and reliability.

Design And Business Development Engineer

Kenya Power
11.2014 - 01.2019
  • Support management on business development tasks such as identification, orientation and processing of customers
  • Design Customer schemes such as last mile, Global Partnership on Output Based Aid (GPOBA: Informal settlement schemes) and Capital works authority schemes.

Graduate Engineer Trainee

Kenya Power
11.2013 - 11.2014
  • This wasa trainee assignment designed to orient candidates with the functions and processes of the Kenya power company.

Workshop Technician

Autofine Limited
10.2009 - 01.2010
  • This was an internship assignment while undertaking my undergraduate degree
  • My duties included Motors and generators servicing, and Automobile servicing.

Education

Master of Arts in Project Planning and management (MAPPM) -

The University of Nairobi
03.2024

Bachelor of Electrical and Electronics Engineering -

The University of Nairobi
01.2011

Kenya Certificate of Secondary Education (KCSE) -

Chinga Girls High School

Skills

  • Wide knowledge in Electrical Design for individual’s schemes, groups and capital works authority schemes
  • Extensive knowledge in new customer identification, Orientation and processing
  • Extensive experience in large Power and SME customer service, Designing Energy Audit reports and guiding clients on cost and Energy Efficient energy management
  • Extensive experience in Advanced Smart Metering solutions
  • Experience in AutoCAD and Facilities Data Base management systems
  • Application and usage of web application software such as HTML, PHP and JavaScript
  • Advanced working understanding in Excel, PowerPoint presentations and word gained through data analytics, presentations preparations and commentaries
  • Proficiency in AutoCad

Trainings Attended

  • In House training on Upcoming Smart Metering Technologies- Continuous.
  • In House training on report writing and excel modelling- continuous.
  • In House training In Risk Management- Continuous.
  • In House Training In Leadership and management- Continuous
  • In House SHE training- Continuous.

References

  • DANIEL OKUBI, Chief Engineer Regional Coordination, Kenya Power, 0722886636
  • SAMUEL KARIUKI MWANGI, Design and Construction Engineer, Kenya Power, smwangi4@kplc.co.ke, 0721276643
  • ADAM WANYAMA, Technical Operations Director, Tovuti Group Limited, adamwanyama@gmail.com, 0738158192

Projects

  • Advanced Smart Metering Infrastructure project management and coordination Nairobi North Region, 04/2019, 01/2022, This project involved preparing needs analysis reports by carrying out an extensive design and survey of target clients mostly Small and Medium Enterprises. Implementing a Smart metering project at the regional level; Nairobi North Sub County. Ensuring that the core project objectives such as; Enhanced service delivery, Revenue protection and access to real time metering and consumption data are achieved.
  • Identification, Design and Metering of Last mile and informal settlement electricity connection schemes, 11/2014, 2019, This involves the preparation of needs analysis reports, identification of customers, design of electrical networks connecting each individual; and processing customer metering accounts to be used later in billing. Customer identification involves liaising with the marketing department while metering involves working closely with the customer service division responsible for billing.
  • Conversion of the Nairobi CBD electrical Network from Overhead to underground, 2017, This involved design of the entire electrical infrastructure covering the Nairobi Central Business District. The project would see the existing overhead network replaced with an efficient, neat and cost-effective underground system at a cost of 55 million shillings. The design captured all the electrical loads for all customers impacted as well as public utilities such as health centres and schools. Once implemented the scheme will reduce power outages and stabilise the entire Nairobi Town network leading to a reduction of energy and financial losses both to the public and the Kenya power company.
  • Design of the Mwangaza Mitaani Street lighting Project, 03/2015, 04/2018, This project involved preparing needs analysis reports and liaising with the city county government in a bid to design the most energy efficient, cost effective and aesthetically pleasing public lighting infrastructure. I was in a team that prepared designs for more than 15,000 LEDs lanterns, ballasts and columns installed across the city and suburbs as well as in other urban localities for counties such as Kerugoya, Nyeri, Mombasa, Kisumu and Kisii.

Affiliations

  • Engineering Board of Kenya (EBK)
  • Kenya Female Engineers Association (KFEA)

Timeline

Customer Service SME Engineer

Kenya Power
04.2019 - Current

Design And Business Development Engineer

Kenya Power
11.2014 - 01.2019

Graduate Engineer Trainee

Kenya Power
11.2013 - 11.2014

Workshop Technician

Autofine Limited
10.2009 - 01.2010

Master of Arts in Project Planning and management (MAPPM) -

The University of Nairobi

Bachelor of Electrical and Electronics Engineering -

The University of Nairobi

Kenya Certificate of Secondary Education (KCSE) -

Chinga Girls High School

ALICE MUTHAMI