Alice Makori
Customer Service Representative
Kiambu County,30
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Promotional Brand Ambassador
Ncba Bank , Loop
Nairobi
05.2024 - Current
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Enhanced consumer interest by organizing interactive events and product demonstrations.
- Educated customers on product features and answered questions regarding product use.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Generated leads for the sales team through persuasive presentations and informative discussions.
Waitress Trainee
Landmark
Oj
11.2023 - 12.2023
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Cultivated warm relationships with regular customers.
Education
Diploma In Information Technology - Information Technology
KCA University
Survey 07.2024
Skills
Product Demonstration
Event Management
Exceptional communication
Customer Engagement
Social Media Management
Customer Relations
Certification
Certicate of completion - discipleship class
Timeline
Promotional Brand Ambassador
Ncba Bank , Loop
05.2024 - Current
Certicate of completion - discipleship class
12-2023
Waitress Trainee
Landmark
11.2023 - 12.2023
Diploma In Information Technology - Information Technology
KCA University