Accomplished Executive Assistant and strategic administrative professional with over a decade of experience supporting senior leadership and driving organizational efficiency. Proven expertise in executive support, strategic planning, corporate governance, and stakeholder engagement. Adept at orchestrating board meetings, managing high-level travel logistics, and overseeing office operations with precision. Demonstrated success in coordinating governance structures across multiple regions, facilitating board communications, and advancing key initiatives. Strong background in event management and project oversight with a track record of enhancing organizational effectiveness. Fluent in English and Swahili, with experience working across diverse sectors, including non-profits and corporate environments.
Hi, I’m
Alice Maingi
Nairobi
Summary
Overview
15
years of professional experience
Work History
Envision Strategy Solutions Limited
PA to the Managing Director
08.2020 - Current
Job overview
- Provided comprehensive executive support by calendaring appointments, coordinating schedules, and managing calendars effectively.
- Supported the Managing Director in developing and implementing strategic plans for 11 clients, achieving an average improvement of 20% in organizational performance based on key performance indicators (KPIs).
- Led governance, legal, and compliance audits for 3 organizations, ensuring regulatory adherence and improved operational efficiency.
- Collaborated with the Managing Director to deliver board training sessions and conduct board evaluations for over 10 organizations, enhancing governance and decision-making processes.
- Facilitated travel arrangements and accommodation for meetings and conferences, optimizing logistics.
- Organized seminars and workshops in different hotels and venues.
- Brainstormed and implemented event plans and concepts for clients.
- Strategically planned and executed training and team building events.
- Liaised with senior management efficiently and updated all information/documentation and disseminated quickly to relevant stakeholders.
- Organized board meetings, prepared agendas, and took minutes, ensuring effective communication and documentation.
- Drafted reports, articles, speeches, and presentations for Managing Director, working closely with the Communications team.
- Successfully led organization of 3 major international online conferences, achieving a 20% increase in attendee satisfaction.
International Controls Limited
PA to the CEO
01.2018 - 08.2020
Job overview
- Provided high-level administrative support to the CEO and executive management.
- Served as a communication link between the CEO and staff members.
- Managed the CEO's calendar by scheduling and proposing timeframes for various commitments, ensuring proper time management.
- Coordinated and organized meetings to support the efficient functioning of the office.
- Managed all aspects of event logistics, budgeting, vendor relationships and coordination.
- Cultivated and maintained strong relationships with internal and external stakeholders, enhancing collaboration and advancing organizational objectives by 90%.
- Generated insightful reports for directors, facilitating informed decision-making and improving overall productivity.
- Conducted thorough desk research and prepared essential reports and documents, enhancing CEO’S role effectiveness and boosting team productivity by 30%.
Strategic Business Solutions International Limited
HR & Administration Officer
10.2011 - 01.2018
Job overview
- Organized and executed conferences and workshops, including arranging suitable dates, times, venues, travel, catering, and reconciling expenses with approved budgets.
- Created a Human Resources Department and on-boarded and trained 20 new executives and staff.
- Reduced staff turnover by 50% during a downward trend by strengthening HR strategies.
- Oversaw budget implementation and expenditures, and recommended fund reallocations.
- Contributed to the finalization of budget performance reports, analyzing discrepancies between approved budgets and actual expenditures.
- Improved long-term growth by 50% using new technology and boosting hiring policies.
- Reduced company expenses by 30% through instituting compensation and salary programs.
- Strengthened staff satisfaction and productivity with inter-departmental collaborations.
- Developed customer relationships and increased overall sales by 80%.
- Undertook all logistical, administrative and financial arrangements for organization for meetings, workshops and events.
- Created in-depth training manual for all employees.
- Delivered comprehensive human resource training for staff at the UN – World Food Programme, Somalia, equipping over 50 employees with enhanced skills in HR best practices, compliance, and organizational development.
- Supported AFFRO an NGO in empowering 50+ women groups across Kenya by providing posho mills for economic self-sufficiency.
- Drove customer service programs that elevated the overall client experience; increased customer satisfaction year over year; achieved effectiveness measured in high customer satisfaction ratings and long-standing customer relationships.
- Achieved client loyalty by establishing collaborative relationships and facilitating needs assessment.
CHASE BANK KENYA LIMITED
Senior Customer Service Representative
01.2010 - 10.2011
Job overview
- Exceeded sales targets by KES 50 million with bank deposits of over 50 new customers..
- Increased customer satisfaction scores by 80% through initiating customer service programs
- Developed customer service team by utilizing coaching, mentoring and training.
Education
Daystar UniversityNairobi, Kenya
MBA from Human Resource Management
06.2015
University Overview
United States International University - AfricaNairobi, Kenya
Bachelor of Science from International Business Administration
08.2009
University Overview
Skills
- Executive Assistance
- Strategic Planning
- Corporate Governance
- Event Management
- HR & Administration
- Process Improvement
- Project Management
- Training and Development
- Client Relationship Management
Languages
English
Proficient
C2
Swahili
Proficient
C2
Spanish
Proficient
C2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PA to the Managing Director
Envision Strategy Solutions Limited
08.2020 - Current
PA to the CEO
International Controls Limited
01.2018 - 08.2020
HR & Administration Officer
Strategic Business Solutions International Limited
10.2011 - 01.2018
Senior Customer Service Representative
CHASE BANK KENYA LIMITED
01.2010 - 10.2011
Daystar University
MBA from Human Resource Management
United States International University - Africa
Bachelor of Science from International Business Administration
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