Alice Kuria
Kiambu
Summary
Sales and marketing professional with hospitality experience in liquor promotions, guest engagement, upselling, and floor support. Handles stock counts, sales reporting, and end-of-shift checks while promoting events, packages, and premium products to support venue traffic, customer satisfaction, and revenue growth.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Liquor Promotion and Sales Associate
Nairobi Street Kitchen
Nairobi County
09.2024 - Current
- Drove direct sales through active upselling of premium liquors, enhancing customer experience.
- I showcase the available packages and pitch drink or services so as to close the deals.
- Engage with guests at the door and on the floor to promote the nights, happy hours and exclusive events.
- Welcomed guests enthusiastically while managing floor flow to maximize sales capacity and minimize wait times.
- Served customers at tables, ensuring their needs were met promptly.
- Focused on driving venue traffic during peak hours.
- Analyzed sales reports and conducted inventory checks of opening and closing stock each shift to ensure accuracy.
Customer Service & Beverage Sales Associate
Allure Lounge & Restaurant
Kiambu County
02.2023 - 10.2024
- Cultivated and maintained strong relationships with prospective and existing clients.
- Developed sales strategies aligned with company objectives to enhance revenue growth.
- Set and tracked sales targets, ensuring team and individual contributions met monthly, quarterly, and annual goals.
- Led daily and weekly team meetings to monitor progress and proactively address challenges.
- Supported daily operations with inventory checks and end-of-day procedures.
Liquor Promotions & Sales
Pelican and Moran Lounge & Restaurant
Kiambu County
11.2021 - 12.2022
- Managed print, outdoor, and digital marketing presence to enhance brand visibility.
- Supervised marketing consultant to develop engaging content for various platforms.
- Artworks, brochures, blog posts, videos, drone photography/videography.
- Analyzed digital metrics and continuously optimized campaigns for performance and ROI.
- Strengthened company's brand image through consistent delivery of high-quality materials and messaging.
Sales Support Intern
African Resort International
Nairobi County
08.2019 - 12.2019
- Facilitated client engagement during leisure package promotions to enhance customer experience.
- Scheduled appointments and built customer interaction skills to improve service delivery.
- Developed customer service skills by presenting product options and addressing inquiries effectively.
Education
Diploma - Sales and Marketing
Kiambu National Polytechnic
Kenya02-2026
Skills
- Product upselling
- Sales lead engagement
- Customer loyalty management
- Event marketing
- Marketing campaign support
- Digital Marketing Strategies
- Inventory management
- Customer Engagement Techniques
- Team collaboration
Personal Information
Title: Sales and Marketing Specialist
Certification
- Sales & Service Communication Training (In-house)
- Digital Marketing By Social Media with Moe
- Africa giant's Basketball MVP
Languages
English
Proficient (C2)
C2
Kiswahili
Proficient (C2)
C2
Timeline
Liquor Promotion and Sales Associate
Nairobi Street Kitchen
09.2024 - Current
Customer Service & Beverage Sales Associate
Allure Lounge & Restaurant
02.2023 - 10.2024
Liquor Promotions & Sales
Pelican and Moran Lounge & Restaurant
11.2021 - 12.2022
Sales Support Intern
African Resort International
08.2019 - 12.2019
Diploma - Sales and Marketing
Kiambu National Polytechnic