SEO
Alice Kariuki
Business Management Executive
Nairobi
Summary
Seasoned Community involvement bringing 3 years of experience working with individuals across varying demographics to promote healthy living and productivity. Collaborative social service employee developing targeted improvement plans and teaching valuable new skills.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Community Support Worker, Volunteer Program
Vincentian Retreat Center
09.2023 - Current
- Enhances persons satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrating strong multitasking skills by managing multiple duties simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborating with team members during busy shifts for efficient workflow and excellent guest experiences during retreats.
- Addressing customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
Baker
Vincentian Bakery
09.2022 - 08.2023
- Incorporated artisanal techniques such as hand-shaping loaves, resulting in unique product offerings that set the bakery apart from competitors.
- Collaborated with team members to develop new bread recipes and improve existing products.
- Troubleshot equipment issues, performing routine maintenance tasks to prevent costly repairs or downtime.
- Reduced waste by closely monitoring ingredient usage and adjusting inventory levels accordingly.
- Ensured customer satisfaction through attention to detail in crafting visually appealing bread products.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety regulations.
- Continually improved baking skills through ongoing learning opportunities such as workshops, seminars, or research into industry trends and advancements.
Sales Representative
Shine Shine Boutique
09.2016 - 11.2017
- Keeping the record receipts of all sales, counting stock, keeping close contact with customers to inform them on new arrivals, maintaining cleanliness of the shop and attending to customers
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Cyber Attendant
Cyber Net
06.2016 - 08.2016
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Zetech University
Nairobi, Kenya 04.2018 - 04.2021
Computer Packages Studies
Kenya Institute of Management Nyahururu Branch
Nyahururu, Laikipia, Kenya 07.2016 - 05.2016
Skills
Extra Curriculum
A member of Frisbee Ultimate
Certificate of Knowledge Ambassador Club and rookie of the year Frisbee Club.
Advocate of Mental Health Awareness and a member of M-Wellness Organization
Accomplishments
- Resolved product issue through consumer testing.
- Achieved effective communication and listening skills through effectively helping with client support.
- Achieved desirable baking skills by completing baking with accuracy and efficiency within a short period of time.
Software
Effective Research skills
Timeline
Community Support Worker, Volunteer Program
Vincentian Retreat Center
09.2023 - Current
Baker
Vincentian Bakery
09.2022 - 08.2023
High School Diploma -
Zetech University
04.2018 - 04.2021
Sales Representative
Shine Shine Boutique
09.2016 - 11.2017
Computer Packages Studies
Kenya Institute of Management Nyahururu Branch
07.2016 - 05.2016
Cyber Attendant
Cyber Net
06.2016 - 08.2016
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