ALICE KARAMBU
Maua
Summary
Bringing expertise in guiding and supporting teams to achieve targets, with skills in communication, problem-solving, and strategic management. Experienced in debt recovery processes and client relations, ensuring adherence to ethical standards and legal timelines. Offering abilities in team collaboration, planning, and organizing to drive successful outcomes.
Overview
6
6
years of professional experience
Work History
CREDIT OFFICER
MOGO FINANCE
10.2021 - 12.2024
- Does proper data recording in Mogo IT system.
- Collects of correspondences and other documents.
- Sends reminders on debt payments deadlines to customers using phone, email, and letters.
- Processes and maintains precise data on customers to ensure other employees can access actual information on debtors, debt remnants, and status.
- Observes customer payment deadlines and ensuring debt is collected on time.
- Provides excellent customer service, demonstrating strong communication and interpersonal skills.
- Builds positive relationships with customers through consistent follow-up communications.
- Trains new agents on company policies, procedures, systems and processes.
- Handles escalated calls with patience and understanding.
- Cultivates and maintained strong relationships with clients and colleagues to promote customer loyalty.
- Follows up with customers to maintain satisfaction and encourage repeat business.
- Provides product recommendations and upsell opportunities to maximize sales revenue.
- Conducts outbound calls to existing customers for sales and retention purposes.
- Processes orders, returns, and exchanges according to company policies and procedures.
- Collaborates with team members to achieve sales targets and performance goals.
- Escalated complex issues to higher-level support for swift resolution.
- Manages multiple communication channels simultaneously, including phone, email, and live chat to achieve a set target.
- Mets or exceeds performance metrics, including call handling time, sales targets, and customer satisfaction scores.
DEBT COLLECTION AGENT (IPESA)
GAINVENTURES LIMITED (XGO)
04.2020 - 10.2021
- Convinced customers to pay loans promptly.
- Marketed company's products to potential customers.
- Ensuring there is good relations between our apps and our clients.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Identified ways to improve efficiency in operations and implemented process changes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
KISWAHILI/HISTORY TEACHER
FR. HEERAN GIRL'S HIGH SCHOOL
05.2019 - 08.2019
- Planned instruction and learning experiences which recognize the individual needs and differences of students.
- Identified and used appropriate instructional techniques, methods, and resources.
- Evaluated learning to determine the extent to which instructional objectives are achieved by students.
- Establish positive and effective communication with students, parents, colleagues, administrators, and community members.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Provided feedback to parents regarding student's academic growth and behavioral development.
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians.
- Identified student needs and collaborated with staff members to assess and solve challenges.
- Delivered engaging lesson plans, inspiring learners to explore topics outside of class time.
HUDUMA NUMBER REGISTRATION ASSISTANT
MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT OF KENYA
03.2019 - 04.2019
- Enlightened Kenyans on the benefits of Huduma number registration.
- Submitted registration details to the government's database.
- Assisted citizens in understanding the procedures to registration process.
- Registered citizens to the government's identity registration database.
- Developed effective communication skills while interacting with citizens during registration process.
- Assisted in training new personnel on proper registration procedures and protocols.
Education
BACHELOR OF EDUCATION (ART'S) - Kiswahili/History
MACHAKOS UNIVERSITY
KENYA CERTIFICATE OF SECONDARY EDUCATION -
ST MARY'S NTANKI SECONDARY SCHOOL
Kenya Certificate of Primary Education -
KIROMWATHI PRIMARY SCHOOL
Skills
- Proficiency in Quick Books
- Communication Skills
- Decision Making and Problem Solving Skills
- Strategic Industry Management
- Flexibility
- Planning and Organizing
- Teamwork
- Time Management
- Computer Skills
- Teamwork and collaboration
- People management
- Coaching and mentoring
Affiliations
- Machakos University, Sports and entertainment, delegate
- Machakos University Student's Association, Delegate
Hobbies and Interests
- Technology
- Climate changes
- Environmental concerns
- Learning
- Playing football
References
- Paulata Muriuki, KSDH Quick Solution LTD, HR Consultant, +254 716689373
- Mr. Frank, Mogo Finance, Supervisor, +254 728287183
- Ms. Raya, Xgo company, Team Leader, 0715605950
- Prof. Embeywa, Machakos University, +254725162812
Awards And Acknowledgements
Discipline Award, Mogo Finance, Best employee of the 1st Quarter award 2023 - Best in Speed-Handled debt collection accounts allocated and resolved customer's complaints with great speed., Best employee of the year 2023 and 2024 - A testament of my strong work ethic, attention to details, and commitment to organizational goals. Attained all set KPI's throughout the year.
Timeline
CREDIT OFFICER
MOGO FINANCE
10.2021 - 12.2024
DEBT COLLECTION AGENT (IPESA)
GAINVENTURES LIMITED (XGO)
04.2020 - 10.2021
KISWAHILI/HISTORY TEACHER
FR. HEERAN GIRL'S HIGH SCHOOL
05.2019 - 08.2019
HUDUMA NUMBER REGISTRATION ASSISTANT
MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT OF KENYA
03.2019 - 04.2019
BACHELOR OF EDUCATION (ART'S) - Kiswahili/History
MACHAKOS UNIVERSITY
KENYA CERTIFICATE OF SECONDARY EDUCATION -
ST MARY'S NTANKI SECONDARY SCHOOL
Kenya Certificate of Primary Education -
KIROMWATHI PRIMARY SCHOOL