ALICE CHONI MAMBO
HUMAN RESOURCE ADMINISTRATION
Malindi
Summary
Result-oriented Human Resource Professional Holding a Diploma in HR Management and hands-on experience spanning corporate, utility, and healthcare sectors. Proven track record in streamlining record management, updating HRIS databases, managing payroll documentation, and boosting workplace morale through employee recognition initiatives. Adept at handling highly confidential personnel files, coordinating staff attendance, and managing customer and employee relations. Seeking an entry-level HR Assistant, Administrative Assistant, or Customer Service role where I can deploy my strong administrative, compliance, and organizational skills.
Overview
2
2
Languages
2
2
years of professional experience
Work History
HR Intern
Malindi Water and Sewerage Company
01.2026 - 03.2026
- Customer Relations: Managed the customer registry, answering calls, resolving billing adjustments, and addressing complex user correspondences promptly.
- Operations Support: Prepared and processed official billing, disconnection, and reconnection orders with high accuracy.
- Records Management: Audited, updated and organized past and current HR personnel records improving data retrieval efficiency for the department.
- Key Achievement: Successfully designed and implemented a pilot employee recognition program that noticeably boosted team morale and motivation during the internship period.
HR Attaché
Eorekule Health Centre Narok
01.2025 - 03.2025
- Confidentiality & Compliance: Safely managed and secured sensitive personnel and patient files, maintaining strict compliance with medical and data confidentiality standards.
- Workforce Monitoring: Managed staff attendance sheets and executed precise leave tracking for clinical and administrative staff.
- Clerical Execution: Supported day-to-day HR clerical duties, including scheduling corporate meetings and drafting departmental documentation.
- Key Achievement: Co-developed and implemented a structured performance management review template to help supervisors provide constructive feedback to staff.
HR Attaché
Kenya Ports Authority (Inland Container Depot, Nairobi)
09.2023 - 11.2024
- Program Coordination: Independently processed and managed student industrial attachments within the HR and Administration department.
- Registry Control: Maintained the departmental registry, executing meticulous filing and systematic record-keeping of active employee files.
- Communication Support: Managed the central switchboard, professionally handling, screening, and redirecting calls to respective corporate departments.
Education
Diploma - Human Resource Management
Maasai Mara College
Kenya07-2025
Kenya Certificate of Secondary Education - undefined
St. John’s Girls High School
Kenya01-2019
Kenya Certificate of Primary Education - undefined
Upweoni Primary School
Kenya01-2015
Skills
Human Resource Administration: Personnel records management, staff leave administration and tracking, attendance tracking, and employee documentation
Office Administration: Drafting Memos & Letters, Registry Management, Switchboard Operations and front-office operations
Payroll administration
Employee relations
Labor relations
Recruitment
HR software proficiency
Timeline
HR Intern
Malindi Water and Sewerage Company
01.2026 - 03.2026
HR Attaché
Eorekule Health Centre Narok
01.2025 - 03.2025
HR Attaché
Kenya Ports Authority (Inland Container Depot, Nairobi)
09.2023 - 11.2024
Kenya Certificate of Primary Education - undefined
Upweoni Primary School
Kenya Certificate of Secondary Education - undefined
St. John’s Girls High School
Diploma - Human Resource Management
Maasai Mara College