Alice Chonga
Nairobi,30
Summary
A results-oriented industrial relations expert with a comprehensive background in labor relations, spanning roles from Assistant Director of Labor Migration to Senior Labor Officer. Proven proficiency in handling trade disputes, labor administration, and migration policies, engaging in high-level negotiations and policy development. Known for exceptional client service, fostering robust relationships through effective communication and empathy, exceeding client expectations consistently. Skilled in cultivating strategic partnerships with regional leaders and organizations, facilitating vital communication networks. Continuous learner with a Bachelor's in Human Resources Management, supplemented by diverse training in labor, sales, and HR domains. Adept in conflict resolution, documentation, and presentation, coupled with strong sales and negotiation abilities.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Director for Labour Migration
Ministry of Labour
10.2023 - Current
- Developed and recommended labor migration policies and regulations in collaboration with government agencies, employers, and workers
- Ensured compliance of labor migration programs with local and international labor laws, conventions, and treaties, prioritizing the rights of migrant workers
- Led the design and implementation of comprehensive labor migration programs, overseeing recruitment, placement, and protection initiatives for migrant workers
- Collaborated with relevant agencies and industries to assess labor market needs, formulating strategies to address labor demand through legal migration channels
- Implemented mechanisms to safeguard the rights, welfare, and safety of migrant workers abroad, addressing issues such as recruitment fraud, exploitation, and human trafficking
- Fostered international relationships and partnerships with other countries to ensure the well-being of Kenyan nationals working abroad and facilitate legal migration pathways for workers.
Senior Labour Officer
Industrial Relations Department- Ministry of Labour
08.2020 - 09.2023
- Facilitated collective bargaining negotiations between companies and labor unions, contributing to the drafting, reviewing, and finalizing of collective bargaining agreements
- Mediated and resolved labor disputes and conflicts, fostering mutually beneficial resolutions between employees and management
- Contributed to the development and implementation of labor relations policies and practices ensuring compliance with labor laws and cultivate a harmonious work environment
- Promoted positive employee relations by addressing concerns, facilitating communication between management and employees, and enhancing employee engagement
- Provided comprehensive education and training to employees and management on labor laws, company policies, and best practices in labor relations
- Conducted periodic audits to assess organizational compliance with labor laws, identifying areas for improvement and implementing necessary changes
- Developed labor relations strategies aligned with the organization's goals and objectives, considering workforce planning and labor market trends
- Resolved trade disputes through conciliation, mediation, and negotiation techniques, fostering productive resolutions.
Labour Officer
Ministry of Labour
01.2018 - 01.2020
- Enforced labor laws and regulations, ensuring employers and employees complied with wage, hour laws, workplace safety standards, and employment rights
- Conducted thorough workplace inspections to evaluate compliance with labor regulations, investigating complaints and rectifying violations by examining employment records, working conditions, and safety protocols
- Educated employers and employees on employment standards such as minimum wage, working hours, overtime, and leave entitlements, facilitating dispute resolution related to these standards
- Contributed to the negotiation and administration of collective bargaining agreements, aiding in the resolution of labor disputes, grievances, and conflicts
- Developed and delivered training and educational programs to both employers and employees, enhancing their understanding of labor laws, workplace rights, and occupational health and safety practices.
Labour Officer 2
Ministry of Labour
01.2017 - 01.2018
- Executed detailed and intricate workplace inspections, ensuring strict adherence to labor laws, safety regulations, and employment standards by employers, and imposing penalties for identified violations
- Analyzed extensive labor market trends, demographics, and industry-specific labor data, offering invaluable insights and recommendations crucial for shaping labor policies and effective workforce planning
- Spearheaded the development and execution of workforce development programs, elevating skills, employability, and career prospects for workers within the sector
- Offered precise and current labor market information and counsel to employers, employees, and various stakeholders, aiding in informed decision-making processes
- Investigated and resolved employment complaints, ensuring fair and just handling of issues within the labor domain.
Customer Service and Sales Executive
Platinum Credit Limited
05.2016 - 06.2017
- Served as the primary contact for customers, promptly addressing inquiries, providing product details, and offering comprehensive support
- Set and consistently met sales targets and quotas, continuously updating sales forecasts and reports tracking progress
- Identified and qualified leads through diverse channels like cold calling, email campaigns, and networking
- Cultivated an in-depth understanding of company products/services, communicating their features, benefits, and value propositions to customers
- Fostered enduring relationships with both current and potential customers, establishing loyalty and trust
- Conducted compelling sales presentations, demos, and pitches to showcase the company's offerings to prospective clients
- Gathered and leveraged customer feedback to comprehend needs and preferences, enabling continuous improvement of products and services
- Stayed updated on market trends, competitors, and industry advancements, adapting sales strategies to remain competitive and effective.
Attachee - Human Resources Department
Kenya Wildlife Services
05.2015 - 07.2015
- Delivered exceptional customer service to internal staff and external clients, ensuring prompt, professional, and customer-focused responses to inquiries
- Gained exposure to diverse departments within the organization, including training, claims processing, and the registry
- Assisted in addressing and resolving inquiries related to human resources, providing support and guidance to internal and external stakeholders
- Acquired practical knowledge and skills in handling various HR functions, contributing to the enhancement of customer service delivery within the department
- Participated in activities related to training programs, claims processing procedures, and document management within the HR department
- Collaborated with team members to streamline processes, contributing to a more efficient and customer-centric approach to service delivery.
Attachee
Kenya Medical Research Institute
09.2011 - 12.2011
- Selected for a prestigious School Leavers Attachment Program at Kenya Medical Research Institute KEMRI, gaining exposure to diverse departments such as Research, Community Work, Human Resources, and IT
- Participated actively in research initiatives, acquiring hands-on experience and insights into various research methodologies and practices
- Contributed to community outreach programs, assisting in activities aimed at improving public health and community well-being
- Engaged in Human Resources tasks, gaining exposure to HR functions, processes, and procedures within a research institute setting
- Assisted the IT department in various capacities, gaining insight into technology systems and support within a research-oriented organization
- Demonstrated adaptability and eagerness to learn across multiple departments, actively contributing to various projects and initiatives during the attachment program.
Education
Bachelor of Science in Human Resources Management - undefined
University of Kabianga
09.2016 - 05.2018
Skills
Labor Relations Expertise
Accomplishments
- Delivering Exceptional Results
- Improved the Onboarding Processes
- Strategic Policy Development
- Promotions and Professional Growth
- Client Relationship Enhancement
- Digitization
- Established an Eective Dispute Resolution Guideline
Industryexpertise
- Labour Relations and Administration
- Policy Development and Implementation
- Client Service and Sales
- HR Exposure
- Training and Education
- Communication and Presentation
- Expertise in Labor Laws and Migration
- Conflict Resolution
- Presentation
Promotionsandgrowth
- Progressed from a Labour Officer 1 to Assistant Director for Labour Migration due to consistent exceptional performance.
- Recognized for outstanding results and dedication at the Ministry of Labour.
Professional Highlights
- Coordinated Resolution of Kenya Airways Pilots Strike
- Eective Dispute Resolution
- Trade Dispute Resolution
- Bilateral Labour Agreements
- Representation in International Forums
Books
- How to win Friends and Influence People - Dale Carnegie
- Eortless Change - Andrew Wommack
Training
- Labour Administration Course
- Basic Labour Market Course
- Basic Sales Skills
- Entrepreneurship Training
- Personal Branding Workshop
- Data Collection Skills Training
- Computer Packages
Timeline
Assistant Director for Labour Migration
Ministry of Labour
10.2023 - Current
Senior Labour Officer
Industrial Relations Department- Ministry of Labour
08.2020 - 09.2023
Labour Officer
Ministry of Labour
01.2018 - 01.2020
Labour Officer 2
Ministry of Labour
01.2017 - 01.2018
Bachelor of Science in Human Resources Management - undefined
University of Kabianga
09.2016 - 05.2018
Customer Service and Sales Executive
Platinum Credit Limited
05.2016 - 06.2017
Attachee - Human Resources Department
Kenya Wildlife Services
05.2015 - 07.2015
Attachee
Kenya Medical Research Institute
09.2011 - 12.2011
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