Alice Cherono
Nairobi
Summary
Adept at team leadership and inventory management, I excelled at Outresources HR Consulting by driving team performance and optimizing stock levels, significantly contributing to project success and operational efficiency. My proactive approach and ability to motivate staff have consistently enhanced productivity and fostered a positive work environment.
Overview
12
12
years of professional experience
Work History
Team Lead
Outresources HR Consulting
11.2024 - Current
- Company Overview: Site: ABM Plastics division
- Managing teams of 20+ employees and monitoring projects to ensure progress
- Assigning tasks and providing overall direction by setting goals for team members
- Monitoring team performance and providing feedback based on established KPI metrics to help realize overall business goals
- Guiding the implementation of strategies designed to achieve planned goals
- Delegating and distributing work based on data to maximize time and hit Key Performance Indicators (KPIs)
- Facilitating problem solving and conflict resolution in emergencies with patience and proper communication
- Reporting progress to higher management
- Highlighting leadership skills, ability to manage and motivate a team, and experience in achieving company goals
- Monitoring stock levels against demand and raising purchase requisition for stock out items
- Site: ABM Plastics division
Customer Service Executive
African Retail Traders (2005) Ltd.
06.2024 - 09.2024
- Offered Airtel Money transactional services; customer deposits, withdrawals and float management
- Performed Airtel Money cash and e-float reconciliations
- Verified KYC documents for the purpose of registrations or activations and payments/withdrawals
Business development manager
Valley healthcare Limited
Nairobi
07.2022 - 12.2022
- Company Overview: Mayfair Centre
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Mayfair Centre
Customer Care Executive/ Receptionist
Valley Ear, Nose and Throat Centre
Nairobi
06.2021 - 07.2022
- Company Overview: Afya Centre
- Coordinating and managing the clinic
- Filing of patients’ records’ cards
- Ensuring communication with the insurance companies about clients
- Answering phone calls, responding to emails
- Facilitating efficient customer care services
- Communicating with clients and listening to complaints to achieve satisfaction
- Carrying out the balancing of the petty cash book
- Charging the insurance patients and processing the invoicing
- Handling cash collected and issuing receipts
- Keeping the patient’s records
- Afya Centre
Assistant Shop Supervisor & Cashier
African Retail Traders (2005) Ltd.
Nairobi
12.2014 - 07.2019
- Company Overview: Telecommunications Division
- In charge of Airtel Kenya Networks Moi Avenue retail outlet; staff supervision, customer service and performance management
- Ensures that the day-to-day operations of the retail outlet run smoothly as the point of contact for 18 staff and managers all resources to ensure optimum utilization
- Relationship management; resolve customers’ queries, transactional disputes and mobile money issues with partners and customers
- Offer on-job training to staff
- Administration of mobile money business operations including correspondence with parent company that is either Safaricom Limited or Airtel Kenya Network
- Reconciliation of daily Mobile Money and Point of Sale Cashiers’ work (that includes cash and E-float) as well as banking
- Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing and potential customers
- Exhibit trustworthiness, diplomacy and politeness in serving customers
- Ensures compliance and act on suspicious fraudulent activities reported from all sections of the outlet
- Telecommunications Division
- Entrusted with opening and closing of the retail outlet with an alarm system, inventory management, reconciliations and stock movements to and from the outlet
- I sit in for the Assistant Operations Manager in his absence to ensure that his duties are performed for business continuity and represent the Head of Operations in meetings where need be
Airtel Money Cashier
African Retail Traders (2005) Ltd.
02.2013 - 11.2014
- Airtel Networks National Franchise Partner
- Offered Airtel Money transactional services; customer deposits, withdrawals and float management
- Performed Airtel Money cash and e-float reconciliations
- Reporting and Escalations; maintain daily reports and ensure follow up for closure of mobile money issues escalated to Airtel Kenya Networks
- Obtained relevant market intelligence feedback and drove profitability for Airtel Money services
- Verified KYC documents for the purpose of registrations or activations and payments/withdrawals
- Promoted to Assistant Shop Supervisor & Cashier position for my good leadership skills, cash handling and reconciliations
Safaricom M-Pesa & Equity Agency Cashier
African Retail Traders (2005) Ltd.
Nairobi
09.2012 - 02.2013
- Company Overview: Agency Banking Division
- Safaricom M-pesa Super Agency and Equity Bank Agency services
- Built relationships with customers and M-Pesa agents for profitability for the banking agency business
- Offered M-Pesa transactional services; customer deposits, withdrawals and float management
- Reporting and Escalations; maintain daily reports and ensure follow up for closure of mobile money issues escalated to Safaricom Limited
- Verified KYC documents for the purpose of registrations or activations and payments/withdrawals
- Report any suspicious and/or fraudulent activities as soon as they occurred
- Agency Banking Division
Education
Diploma - Airline Cabin Crew/Air Hostess
Nairobi Aviation College
12.2011
Certificate - Occupational First Aid
Africa Institute of Emergency Management
12.2011
Certificate - Computer Packages
St. Marks Computer College
12.2010
Kenya Certificate of Secondary Education -
Sosit Girls Secondary School
12.2009
Skills
- Team Leadership
- Staff Management
- Motivation
- Recruitment
- Shift Planning
- Stock Management
- Inventory Management
- Reconciliations
- Travel Services
- Restaurant Services
- Hospitality Services
- Cabin Crew Management
- Customer Care
- Staff Training
- Succession Planning
- Appraisal
- Disciplinary Action
- Retail Outlet Displays
- General Office Setting
References
- Mr. Isaac Kamau, Head of procurement and logistics, Torrent East Africa Limited., Formerly Assistant Operations Manager African retail Traders (2005) Limited., +254 721 995730, i.kamau@torrentclosures.com
- Mr. Wesley Too, Senior Assistant Director, National Treasury, +254 720 459422, wesleytoo@yahoo.com
- Ms. Laura Mugoh, Human Resource Manager, Valley Ear, Nose and Throat Centre, +254 727 357359, laura.mugoh@valleyhealthcare.co.ke
Availability
Immediate
Salaryexpectation
Negotiable
Timeline
Team Lead
Outresources HR Consulting
11.2024 - Current
Customer Service Executive
African Retail Traders (2005) Ltd.
06.2024 - 09.2024
Business development manager
Valley healthcare Limited
07.2022 - 12.2022
Customer Care Executive/ Receptionist
Valley Ear, Nose and Throat Centre
06.2021 - 07.2022
Assistant Shop Supervisor & Cashier
African Retail Traders (2005) Ltd.
12.2014 - 07.2019
Airtel Money Cashier
African Retail Traders (2005) Ltd.
02.2013 - 11.2014
Safaricom M-Pesa & Equity Agency Cashier
African Retail Traders (2005) Ltd.
09.2012 - 02.2013
Diploma - Airline Cabin Crew/Air Hostess
Nairobi Aviation College
Certificate - Occupational First Aid
Africa Institute of Emergency Management
Certificate - Computer Packages
St. Marks Computer College
Kenya Certificate of Secondary Education -
Sosit Girls Secondary School