Work History
Overview
Education
Skills
Languages
References
Timeline
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Ali Degow

Ali Degow

North eastern

Work History

Electrical Engineering Intern

Kenya power lighting supply
Nairobi
09.2023 - 03.2024
  • Assisted engineers in designing electrical systems for residential and commercial projects.
  • Conducted routine inspections of electrical equipment to ensure proper functioning.
  • Collaborated with team members on installation and maintenance of electrical infrastructure.
  • Participated in safety training sessions to enhance workplace safety awareness and practices.
  • Communicated effectively with team members to address project challenges and solutions.
  • Maintained accurate records of all engineering activities performed throughout internship period.
  • Wrote engineering documentation, presented and evaluated reports and tracked supply inventories.
  • Provided technical support to other engineers on projects involving power electronics, analog circuit design and embedded systems.
  • Assisted in the development of electrical systems, components and circuits.
  • Analyzed customer requirements for new or modified electrical equipment.

Technical Support Engineer

Kenya power lighting supply
Nairobi
09.2023 - 03.2024
  • Provided technical assistance to customers using Kenya Power's lighting supply services.
  • Maintained accurate records of customer interactions and technical support activities.
  • Collaborated with team members to improve service response times and efficiency.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Provided remote assistance to end-users when needed.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Monitored ticketing system queues for incoming requests from customers.
  • Collaborated with developers to resolve recurrent faults.
  • Assisted users with password resets and account lockout resolutions.
  • Adapted communication style to effectively convey technical information to non-technical audiences.

Overview

2025
2025

Diploma

Education

Diploma - Electrical Engineering

North Eastern National Polytechnic
Garissa , Kenya
09.2022 - 07.2025

Wagalla Memorial Secondary School
Wajir , Kenya

Skills

  • Circuit design
  • Power electronics
  • Technical documentation
  • Electrical inspections
  • Customer support
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Safety compliance
  • Relationship building and rapport

Languages

English
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Electrical Engineering Intern

Kenya power lighting supply
09.2023 - 03.2024

Technical Support Engineer

Kenya power lighting supply
09.2023 - 03.2024

Diploma - Electrical Engineering

North Eastern National Polytechnic
09.2022 - 07.2025

Wagalla Memorial Secondary School
Ali Degow