Alfonce Tonui
Back Office
Roret, Kericho District
Summary
Dynamic banker with a proven track record at Equity Bank Limited, excelling in customer service and relationship management. Expert in consumer banking, I fostered strong client connections while ensuring compliance with regulations. Recognized for resolving inquiries efficiently, I consistently delivered exceptional service and educated clients on banking products.
Overview
12
12
years of professional experience
Work History
BANKER
Equity Bank Limited
07.2013 - 06.2025
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Education
Bachelor of Arts - Business Administration
KENYA METHODIST UNIVERSITY
MERU 05.2001 -
Skills
Customer service
Consumer banking
Bank sales
Relationship management
SPORTS
-TABLE DENNIS
-HAND BALL
-FOOT BALL
Timeline
BANKER
Equity Bank Limited
07.2013 - 06.2025
Bachelor of Arts - Business Administration
KENYA METHODIST UNIVERSITY
05.2001 -
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