Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Hi, I’m
Alfayo Omollo
Hospitality Professional
Nairobi,30
Summary
Overview
5
years of professional experience
6
Certifications
3
Languages
Work History
Waldorf Astoria KuwaitKuwait, Kuwait
Restaurant Waiter
08.2022 - Current
Job overview
- Expertly managed multiple orders, ensuring timely and accurate delivery as per the Forbes standard
- Delivered exceptional in-room dining service to enhance guest satisfaction
- Maintained high standards of presentation for all food and beverage items
- Collaborated with kitchen staff to ensure menu accuracy and quality
- Achieved a 95% positive feedback rating from guest surveys
- Utilized POS systems for seamless order processing and billing accuracy
- Trained new staff on service protocols, improving team efficience
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Communicated with kitchen staff to enable accurate food preparation.
Waldorf Astoria KuwaitKuwait, Kuwait
In Room Dinning Server
01.2021 - 07.2022
Job overview
- Participated in ongoing training sessions to remain current on industry trends and best practices.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
- handled multiple orders during busy operation
Radisson Blu NairobiNairobi, 30
Waiter
02.2020 - 11.2020
Job overview
- Delivered exceptional service, boosting customer satisfaction scores
- Upsold menu items, contributing to a 15% increase in sales revenue
- Maintained a clean and organized workspace, promoting a positive image
- Built strong customer relationships, fostering loyalty and repeat visits
- Collaborated with kitchen staff for timely and accurate order delivery
- Resolved customer complaints swiftly, ensuring repeat business
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Increased sales significantly by upselling higher-end products to customers.
Education
YMCAKampala
Diploma from Hospitality
01.2016 - 11.2018
University Overview
The course equipped me with comprehensive knowledge in hospitality, covering Customer Service, Catering, Hotel Management, Food and Beverage Management, and Food Safety and Sanitation.
Jogoo Rd High SchoolNairobi
High School Diploma
01.2025 - 12.2011
University Overview
Skills
Certification
Nutrition (ketogenic diet)
Accomplishments
Accomplishments
- Awarded a recognition certificate for smart and hard work
- Mentioned positively with the Forbes auditor getting 97% overall in our department in-room dining
Social Links - Linked In
Social Links - Linked In
https:www.linkedin.com/in/alfayoomollo
workout
workout
always working out to keep fit and healthy and to be able to maintain energy during service as I also get to know my teammates.
Timeline
Jogoo Rd High School
High School Diploma
01.2025 - 12.2011
Restaurant Waiter
Waldorf Astoria Kuwait
08.2022 - Current
In Room Dinning Server
Waldorf Astoria Kuwait
01.2021 - 07.2022
Waiter
Radisson Blu Nairobi
02.2020 - 11.2020
YMCA
Diploma from Hospitality
01.2016 - 11.2018
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